Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Western Connecticut State University

Coordinate logistics for event planning 
Learn software that enhance institutional advancement such as GiveGab 
Create content on social media that highlights how our office positively impacts the WCSU community 
Maintain Excel spreadsheets to track donor-funded activities

University Assistant - Instutitional Advancement

Community-Led Alliance

A collective of leaders putting community at the heart of business. Join our Slack community and never miss out again!

Member

Hudson Community Incubator

● Managed social media channels (Instagram and Facebook), growing new followers by 33% over 4 months
● Developed a social media content strategy using Buffer to market services, members, and tips, increasing engagement on Instagram by 109% over the last month
● Wrote weekly copy and filmed reels content for Instagram and Facebook averaging 500 views per reel

Social Media Manager

McEnroe Organic Farm

● Directed multi-channel marketing strategy and content creation for seamless customer engagement increasing revenue for New York’s largest organic certified farm
● Developed digital marketing and content strategy by increasing use of data analytics and insights to
create efficacy in social media management
● Organically gained 43% new followers on Instagram organically in less than 12 months
● Planned, advertised, and executed client facing events to increase brand awareness and generated leads for soil and compost operation
● Supervised a full-time apprentice to increase the yield of food from the Discovery Garden to reach food pantries partners

Education Manager

● Generated income from the sales of wholesale produce by contacting vendors over the phone
● Streamlined the process of selling wholesale vegetables by learning the e-commerce platform Barn2door
● Generated soil customer leads by communicating the narrative of the farm’s business practices through spoken word and a slideshow presentation
● Generated income by taking soil wholesale and retail orders over the phone, and created invoices through Quickbooks
● Conducted public farm tours to show the public how the Farm operates and the importance of supporting local organic agriculture

Assistant Education Manager and Office Assistant

● Created content for social media and newsletters
● Assisted with outreach and education regarding the importance of organic agriculture and how the farm demonstrates this 
● Worked with volunteers who help maintain a one acre garden

Education Apprentice

Albany County, NY

● Interviewed, hired, and managed 12 student interns who helped the Crime Victim Unit upload victim data into a legal database
● Generated yearly and quarterly grant reporting for the Crime Victim Unit to maintain federal funding for crime victim services

Americorps VISTA Fellow

Institute on Science for Global Policy (ISGP)

● Took notes on consensus of policies reached during a conference in Toms River
● Interviewed potential candidates and debaters
● Ran a public conference on the socioeconomic context of sustainable agriculture

Student Intern

Quaker Hill Native Plant Garden

● Learned to identify native and invasive New York fauna
● Maintained outdoor gardens by weeding, watering, and transplanting
● Created flower arrangements for buildings on the property to add color and beauty

Horticulture Intern

Digital Marketing Professional 💻 Follow for Digital Marketing Tips 🔔Environmental Sustainability Enthusiast 🌎 Looking to connect with Hudson Valley entrepreneurs 👥

I am a digital marketing professional with a love for creating content for social media. I see opportunities for businesses to tell a compelling story in a way that engages social media users. I have demonstrated a lifelong dedication to community service and environmental stewardship. 

I’m looking to connect with #professionals in the #hudsonvalley area 

Skill Sets and Technological Competencies
★ Strategizing content for Instagram and Facebook
★ Analyzing Instagram and Facebook Insights
★ Canva
★ MailChimp
★ Microsoft Word, Excel, and PowerPoint 
★ Google Sheets, Slides, Meet, Docs
★ Volunteer Management
★ Public Outreach
★ Event Planning
★ K-Adult Education 
★ Slack

taplio

The Battle

Fihmiya Hamdan 🦋

Michelle Bissett

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