Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Walmart

Inbound Supplier Execution Manager

Modern Designs

Modern Designs is a service-oriented retail store that provides trendy and affordable kitchen solutions for customers.

Here are a few highlights of what I do to create the magic at Modern Designs:

☑Perform market analysis to define and identify buying behaviors to build product portfolio. 
☑Develop marketing strategy 
☑️Champion new strategies to increase sales by 50% during pandemic
☑Analyze data to identify gaps in Supply Chain
☑️Implement logistics solutions resulting in 20% reduction in delivery lead times
☑Source new products

Director

DHL Express

DHL is the world's leading logistics company. In my first three months at DHL (Bahamas), I led the migration to a new and bigger facility. Strategically collaborated to establish, with the local Bahamas Customs authority, the 1st in-house customs clearance for couriers, in the Bahamas.

A few highlights from my leadership with DHL

✅Coached operational team leads resulting in 10% improvements to operational efficiency  
✅Established a strong relationship with key stakeholders to drive continuous network improvement.
✅Collaborated with local customs authority to implement process improvements that reduced 
     customs clearance times by 30%.
✅ Developed relationships with key business accounts to drive sales

Country Manager

Bahamas Telecommunications Company Ltd.

Bahamas Telecommunications Company Ltd. (BTC) is the leader in telecommunications in the Bahamas, I am proud to have been a key team leader of the commercial strategy team that created innovative customer centric solutions winning 70% market share.

Key leadership roles and functions during my career at BTC

✔️Business Strategy B2B and B2C
✔Strategic sourcing
✔Procurement
✔Product Management
✔Inventory Management
✔️Portfolio Management
✔Sales and Distribution
✔Forecasting
✔Logistics
✔️Marketing Collaboration
✔Warehouse operations
✔️Competitive Analysis
✔️Sales & Operational Planning
✔️Pricing
✔️Vendor Management
✔️Logistics

Channel Management Manager

Procurement and Inventory Manager

Accountant

Transformational Supply Chain Professional with 15+ years' experience collaborating and executing winning customer centric strategies in Inventory Mangement, Vendor Management, Operations and Supply Chain.

Strong focus leading Inventory and Supply Chain optimization, creating solutions to drive operational excellence, developing team synergy, creating winning category strategies, and generating cost savings.

Success leading teams in Inventory Management, Category Mangement, Procurement, Accounting, Sales and Operational Planning, Warehouse Operations and Logistics.

Three (3) really interesting things to know about me:

✅𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚𝐧𝐝 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐦𝐚𝐭𝐭𝐞𝐫.  A big part of my success is due to successful collaborations with internal and external stakeholders. 

𝘊𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘦𝘥 𝘸𝘪𝘵𝘩 𝘷𝘦𝘯𝘥𝘰𝘳𝘴 𝘵𝘰 𝘥𝘦𝘴𝘪𝘨𝘯 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘳𝘰𝘢𝘥 𝘮𝘢𝘱𝘴 𝘢𝘯𝘥 𝘎𝘰 𝘵𝘰 𝘔𝘢𝘳𝘬𝘦𝘵 𝘊𝘢𝘮𝘱𝘢𝘪𝘨𝘯𝘴 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 70% 𝘮𝘢𝘳𝘬𝘦𝘵 𝘴𝘩𝘢𝘳𝘦 𝘳𝘦𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘥𝘶𝘳𝘪𝘯𝘨 𝘮𝘢𝘳𝘬𝘦𝘵 𝘭𝘪𝘣𝘦𝘳𝘢𝘭𝘪𝘻𝘢𝘵𝘪𝘰𝘯.

✅𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐓𝐡𝐢𝐧𝐤𝐞𝐫 𝐚𝐧𝐝 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐞𝐫. Analyzing and creating solutions to achieve success.

𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘥 25% 𝘤𝘰𝘴𝘵 𝘴𝘢𝘷𝘪𝘯𝘨𝘴 𝘣𝘺 𝘳𝘦𝘥𝘦𝘴𝘪𝘨𝘯𝘪𝘯𝘨 𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘢𝘯𝘥 𝘱𝘢𝘤𝘬𝘢𝘨𝘪𝘯𝘨.

✅𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝 . Blame it on the Leo in Me.🦁 I am pretty passionate about achieving goals. 

𝘐𝘥𝘦𝘯𝘵𝘪𝘧𝘪𝘦𝘥 𝘳𝘰𝘰𝘵 𝘤𝘢𝘶𝘴𝘦 𝘧𝘰𝘳 𝘪𝘯𝘷𝘦𝘯𝘵𝘰𝘳𝘺 𝘷𝘢𝘳𝘪𝘢𝘯𝘤𝘦𝘴, 𝘤𝘳𝘦𝘢𝘵𝘦𝘥 𝘢𝘯𝘥 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘦𝘥 𝘯𝘦𝘸 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘢𝘯𝘥 𝘴𝘵𝘳𝘦𝘯𝘨𝘵𝘩𝘦𝘯𝘦𝘥 𝘤𝘰𝘯𝘵𝘳𝘰𝘭𝘴 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 90% 𝘳𝘦𝘥𝘶𝘤𝘵𝘪𝘰𝘯 𝘪𝘯 𝘪𝘯𝘷𝘦𝘯𝘵𝘰𝘳𝘺 𝘸𝘳𝘪𝘵𝘦 𝘰𝘧𝘧𝘴.

With 15+years' leadership experience, I have successfully motivated teams to achieve amazing results.

A few examples:

🌟Reduction of inventory costs by 25%
🌟10% improvement in operational efficiency.
🌟 Realigned sales and operations planning process resulting in 95% forecast accuracy.

Core skills:

📢Inventory Management 
📢Supply Chain Management
📢Vendor Management
📢Project Management
📢Relationship Building
📢Forecasting
📢Negotiation
📢Coaching
📢Strategic Planning
📢Microsoft Excel
📢Team Leadership
📢Communication Skills
📢Problem Solving
📢Collaboration

𝑰 𝒑𝒍𝒂𝒚 𝒂𝒔 𝒉𝒂𝒓𝒅 𝒂𝒔 𝑰 𝒘𝒐𝒓𝒌. I love traveling and learning about the history and culture of the places I visit.

taplio

The Battle

Fihmiya Hamdan 🦋

Loukishia Cooper, MBA🌟

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