Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Wellspring Worldwide

Implementation Specialist - Data Processing Analyst

DataCamp

• Completed Python Fundamentals track 
• Data Manipulation with pandas
• Introduction to Visualizations with Seaborn
• Introduction to Snowflake

Student

BookNook

• Consulted with over 50 school districts to scope and create project plans for large-scale SaaS and tutoring implementations, leading kick-off calls to align technical specifications and ensure successful product launches

• Partnered with Product and Sales Leadership to advocate for product improvements, increasing value for clients

• Conducted data analysis with large sets of data using SQL, Excel, and Tableau to support customers with strategic, data-driven decisions

•Applied data analysis to identify best practices, resulting in a 90% increase in platform adoption through training 

•Improved client satisfaction by 15% in 3 months with proactive communication and customized onboarding

• Organizied and efficiently prioritized a book of business in Salesforce, representing $20M in revenue

• Administered data mapping and API calls for technical integrations with Clever and Classlink SSOs, resulting in a 50% reduction in the number of tickets escalated to Senior Technical Support Specialists

• Analyzed log files in Jira to improve customer technical support, resulting in a 20% reduction in response time and a 98% technical issue resolution rate

• Delivered client satisfaction through empathy, active listening, and clear communication of technical terms

Implementation Specialist

Youth & Opportunity United

• Created and maintained detailed files for program enrollment and renewal applying data management skills achieving 150% growth in Summer 2021

• Utilized data visualization to effectively communicate and collaborate with internal and external stakeholders, fostering understanding and engagement

• Delivered increased client satisfaction by analyzing student feedback and prioritizing student needs for programs

• Planned and executed onboarding tasks for 4 instructors, understanding each individual’s learning strategy and empowering them to show up at their best.

• Directed all aspects of daily operations, including program and project management, financial oversight, strategic planning, performance improvement, training documentation, and event scheduling and coordination

Program Manager - Middle School

One Million Degrees

• Managed 80 student project plans, recording progress, and milestones in Salesforce for effective data tracking

• Collaborated cross-functionally with Recruitment to enroll new students, reaching 120% of the target number

• Communicated regularly with 7 Student Offices to support a caseload of 60 students in meeting academic goals

• Facilitated monthly Leadership and Career Development learning sessions

Program Coordinator

• Proposed, designed, and co-facilitated a monthly Employee Resource Group for 10 white employees to move towards Anti-Racist practices and action

• Achieved 80% participation rate among white employees, each person working towards concrete anti-racist actions

Employee Resource Group Leader

Lionsgate Academy

• Set clear expectations and proactively resolved complex student conflicts

• Demonstrated flexibility and led a variety of classes for 30 students, ensuring seamless scheduling

• Prioritized student needs and provided support through changing student situations and priorities

Building Substitute Teacher

• Proactively developed plans to meet changing student needs, minimizing obstacles and promoting student success

• Modeled effective communication and self-advocacy skills with students at 15 job sites across St. Paul metro leading to 85% of students being asked to start as an employee or a continuing volunteer

• Observed and responded with empathy to changing student behaviors, resulting in an environment where every student felt safe and included

Special Education Assistant and Job Coach

St. Joseph Services

• Effectively communicated with a diverse group of volunteers, providing clear expectations and support, resulting in the successful completion of project tasks within timelines and a 90% volunteer retention rate

• Managed a portfolio of 3 school accounts and maintained intricate details across 50 student accounts, employing advanced Excel skills to organize and track complex data sets

• Implemented 3 youth programs, growing students served by 130%

• Communicated regularly with caregivers and teachers to address student tutoring needs for 2nd-8th grade students

Youth Leadership and Program Coordinator

Justice is a creative, empathetic, and value-driven leader. 
They are on a mission to leverage data and technology to maximize value for their clients and make people's lives easier. ✨

It's important for Justice to meet every person where they are and hold space to listen to understand their needs. Justice brings over 8 years of fostering excellent customer relationships across diverse environments. They have a strong Data Analyst skill set with proficiency in Data Integrations, Python, SQL, and R. Leveraging data to help businesses see key insights and confidently make data-backed decisions.

The values that drive their work are:

✨Curiosity: They wonder why things are working the way they are. What's set in stone and what can we improve upon? This value allows them to remain open and flexible to solutions that they may not have thought of before. Being curious also allows Justice to be open to multiple perspectives. It's easier to be empathetic from a curious space. 

✨Connection: Building genuine human connection is at the core of all that Justice does. Forming trust-based and humanizing relationships that consistently lead to effective collaboration across departments and customers, while ensuring learners' needs remain at the center. We need to be connected with ourselves and others. It's complicated and also necessary. Connection helps Justice remember how each person has their own unique human experience.

✨Continuous Growth: Justice is a lifelong learner. This value leaves room for them to be self-reflective. Is there a more effective way to do this? This continuous growth also creates space for Justice to pick up learning new skills that interest them. Justice's most recent project is learning how to write code in Python, SQL, and R.

🎯Skills:

Onboarding | Account Management | Microsoft Office | Google Suites | Salesforce | Training & Development | Customer Success | Data Analysis | Data Visulization | SQL | Python | R | Data Integration | Technical Support | Salesforce | Tableau |


When not at work, Justice enjoys:

✨Writing - Justice is currently working on their debut self-help book about how to connect with yourself and heal your inner world, regardless of what's going on in the world outside of you. 

✨Long walks by the river.

✨Being in nature

✨Spending time on their creative pursuits

taplio

The Battle

Fihmiya Hamdan 🦋

Justice M.

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