Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

State of Minnesota

Change Management Coordinator - Planning Director, State of Minnesota
September 2024 – Present

Leading the development, implementation, and management of change management strategies for the Collaborative, which includes DHS, DCYF, MNIT@DHS, Tribal Nations, and Counties.
Providing training and coaching to enhance the capacity of Collaborative members, ensuring the sustainability of change management initiatives.
Leading organizational and cultural change efforts across multiple partners, resulting in improved project success and outcomes in Minnesota’s human services system.
Guiding executive leadership through complex change initiatives, offering strategic support in relationship management, coaching, training, assessments, and planning change activities.

Change Management Coordinator

EMPOWER Possible LLC

As the owner of Empower Possible, I run a wellness and change management organization. I offer workshops, keynote presentations, and consulting services for a variety of organizations from academic institutions to non-profits to government agencies. 
www.EmpowerPossible.com

Founder

University of Mary

• Subject Matter Expert; Health Promotion and Wellness
• On-line curriculum development and instruction for Foundations of Health Promotion and Wellness 
• CANVAS platform

Adjunct Instructor

Essentia Health

Grew utilization of ComPsych from 10.8% to 28.92% in two years.
Exceeded enrollment goals in Omada and Virgin Pulse, and attendance goals at virtual health fairs.
Fostered and managed strategic partnerships with vendors including Omada, ComPsych, Medica, Virgin Pulse.
Developed and delivered comprehensive health and wellness programs for over 16,000 colleagues and their dependents.
Coordinated communications and logistics for wellness offerings, programs, and events.
Developed and delivered comprehensive training sessions with attendance ranging from small groups to 500 colleagues.

Well-Being Specialist

University of Minnesota Duluth

The University of Minnesota Duluth integrates liberal education, research, creative activity, and public engagement and prepares students to thrive as lifelong learners and globally engaged citizens. Course instructor: Exercise Adherence which covers the fundamental concepts of exercise psychology. Physical activity models of involvement; exercise determinates and correlates; exercise interventions.

Adjunct Lecturer

The College of St. Scholastica

The Dignitas Program "provides a common experience for first year students to develop a foundation for intellectual, personal and social integration. The theme of dignity is integrated throughout all courses in the Dignitas Program."
This course aids in the enhancement of knowledge, the development of pragmatic skills, and assessment of attitudes necessary to promote positive lifelong wellness decisions. Students will look at the intellectual, social, physical, emotional, occupational and spiritual components of wellness as it relates to the Benedictine values and human dignity.

Dignitas Faculty Member

Lead the implementation of strategies to reduce the spread of COVID-19, track the virus on campus, and implement culturally responsive strategies to promote behaviors that create a healthy campus environment. The coordinator implements strategies to assure community members receive relevant information and testing and track official communication from local, state, and national public health officials. 
Additional responsibilities include the development and implementation of protocol and processes related to the coordination of COVID case management, contact tracers, and quarantine/isolation.

COVID-19 Public Health Coordinator

My Leadership Philosophy: To be data driven, deliberately collaborative, and strategically results oriented so that I can deliver superior health and wellness initiatives that result in improved morale, well-being, and a positive financial outcome.
As a Wellness Coordinator I:
Provide health outreach to the student community in order to inform and educate students from all cultural and international backgrounds with regard to personal health development and its relationship to the functioning of the larger community. 

Coordinate health education outreach activities as related to the WELLU campus initiative. 

Use evidence informed practices to set strategic priorities and guide program development 

Work collaboratively with others on campus and in the community on campus-wide health programming and health education and promotion events. 

Manage operating budget and grant funds.

Organize and lead, or serve on, campus and community task forces, coalitions, committees, and consortiums. 

Manage various health related assessments, including administration, review of data, and dissemination of results to campus and community, use of data for programming and policy development, etc. 

Participate in crisis intervention, assessment, referral for students.

Selected Accomplishments: 
Elected to serve as Staff Council Vice Chair
Named Assessment Committee Chair
Nominated to serve as the Staff Representative on the UCLO Committee 
American College of Health Association Research Committee Member
Co-Coordinator Tri Campus and Community Coalition on Student Drinking
Conference Planning Committee Member Transforming Communities Conference 2016
Conference Planning Committee Member American College Health Association Regional Conference 2012

Wellness Coordinator

Data Specialist, Margaret A. Cargill Foundation 

Provide health outreach to the student community in order to inform and educate students from all cultural and international backgrounds with regard to personal health development and its relationship to the functioning of the larger community. 

Provide workshops and presentations to classes and residence halls on a variety of wellness related topics. 

Manage various health related assessments, including administration, review of data, and dissemination of results to campus and community, use of data for programming and policy development, etc. 

Participate in crisis intervention, assessment, referral for students.

Health Educator

CANVAS

Building Resilience

Resilience is the ability to bounce back from adversity. It is not something all individuals are born with, however, the resilience skill set can be taught and the lessons learned can empower individuals to manage stress and learn to thrive.

This course reviewed the resilience skill set and enabled students to develop a resilience plan.

Instructor

Arrowhead Tennis and Athletic Club

¬Conduct and provide tennis instruction to participants 
¬Develop tennis programs, camps and classes 
¬Supervise and ensure safety of participants during programs, camps and classes 
¬Encourage and provide positive environment for all participants

Tennis Instructor

South Dakota State University

Successfully attained and developed worksite wellness grant and initiative
Manage research assistants
Develop rapport with study participants
Plan, design, and implement community outreach activities
Conduct study visits including data collection with expectant mothers

Research Coordinator

Blue Cross Blue Shield of North Dakota

Develop personalized exercise programs, led small and large group exercise sessions 
Conduct health assessments, provide wellness coaching, lead fitness orientations of the facility, lead health education classes
¬Develop educational materials for at risk populations
¬Develop, market and implement various work site wellness programs
Train and mentor undergraduate wellness interns
¬Analyze and collect data

Fitness Consultant

Julie Zaruba Fountaine is the Founder of Empower Possible, a wellness and change management organization, that is transforming how individuals and organizations access health and wellness through workshops, keynote presentations, and consulting services. 

By merging evidence-based methodologies from the field of health promotion with best practices from the field of change management, Julie is introducing creative solutions to address well-being, behavior change, and engagement.  She regularly works with a range of organizations from healthcare and government agencies to academic institutions and nonprofits.

To learn more go to www.EmpowerPossible.com

Let's chat at info@EmpowerPossible.com if you would like to book me to speak or consult.

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The Battle

Fihmiya Hamdan 🦋

Julie Zaruba Fountaine

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