Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Stellar Edge Marketing Group

Oversee marketing projects and account engagement in a fast-paced, deadline-driven environment, ensuring task follow through, and taking initiative for project progression. Assist with the management of a high-profile B2B client.
•	Manage internal and external project timelines utilizing Asana.
•	Develop and execute email marketing campaigns utilizing Salesforce MCAE and monitor key performance metrics to drive customer engagement.
•	Design and implement email workflows using automation tools.
•	Conduct industry research to recommend areas of focus for all stakeholders.
•	Utilize Social Pilot to facilitate social media management and community engagement across multiple platforms.
•	Conduct routine account evaluations with clients to validate alignment with established objectives and expectations.
•	Direct content marketing materials dissemination to both client target audiences and internal stakeholders.
•	Manage a diverse array of daily operational tasks including Salesforce CRM administration, event coordination, scheduling, and process refinement.

Client Support Specialist

Rose Professional Services

Supervise and coordinate client support activities, ensuring effective communication, issue resolution, and overall satisfaction with the company's services.
•	Oversee the new client onboarding process ensuring 100% client retention rate.
•	Coordinate and schedule in person and remote client meetings and efficiently manage all associated travel arrangements.
•	Streamline and optimize operational processes resulting in 25% improvement and resolution time for clients.
•	Create client facing report and training materials using PowerPoint and Loom.
•	Leverage Salesforce to manage client interactions, track leads, and maintain a comprehensive database of client information.

Manager of Client Services & Operations

Chegg Inc.

Consulted as a subject matter expert and built adult online learning curriculum content for Chegg/Thinkful’s B2B product.

•	Collaborated cross-functionally with Instructional Designers, Program Managers and Media Production to develop B2B course outline, program learning outcomes and drive customer satisfaction.
•	Managed project deliverables with Jira and delivered 100 items of content on time to support program launch.
•	Provided recommendations and strategic guidance on 70+ lessons and assessments for program content, as well as improving current practices to evaluate and enhance onboarding for new SME’s for a 50% reduction in time-to-onboard.
•	Used SharePoint and Excel to centralize project deliverables and capture feedback from three cross functional partner teams.

Frontline Leadership SME and Curriculum Writer

NORTHEAST CENTRAL SCHOOL DISTRICT |  FOX RIVER GROVE SCHOOL DISTRICT

Developed and delivered traditional and technology-based curriculums to 40+ learners annually.

•	Facilitated 1: many in-person enablement sessions for up to 80 participants annually to drive adoption of key features of educational SaaS technologies including PowerSchool, Google Classroom, IXL, Epic, Edpuzzle
•	Analyzed quantitative and qualitative data to create and execute 200+ student success plans and develop teaching strategy modifications resulting in exceeding KPI’s (+25%) within 9 months.
•	Utilized PowerSchool CRM to manage student profiles, track their progress, and facilitate communication with both students and their families.
•	Served as voice of the teacher representing 25 staff members in meetings with district leaders as union representative advocating for teacher interests and holding monthly informational meetings with teachers.
•	Negotiated for decreased class sizes by 10% for optimal learning environment, increased funding for instructional materials by 25%.
•	Led 8-person team to drive adoption of new district edtech intervention learning platform that increased efficiency and student achievement by 20%.

Instructor

French Connection  |  J CREW | Polo Ralph Lauren  | Gap Inc.

Managed teams of 40 with an ARR up to $8M. 

•	Created and implemented scalable systems and processes to standardize store operations, hiring practices, training programs, and recognition tools to increase store ranking from #20 out of 50 to #1 in the country within 1 year. Utilized company-specific CRM to maintain customer databases and track purchase history.
•	Collected and presented satisfaction survey data that uncovered business needs and increased the net number of product units sold by 30-40%.
•	Analyzed sales data to help make informed business decisions to increase customer retention by 40%.
•	Increased store revenue from $2M to $3M (+50%) in 1 year through upselling and building repeat customer base by streamlining operational systems and increasing employee training cadence.
•	Directed recruitment process to interview and hire up to 100+ employees
•	Offered area manager role to oversee 3 stores with ARR of $10 million

Retail Sales Leader

Polo Ralph Lauren Factory Store

Performed as the project manager and on-site operations coordinator achieving 100% on-time completion of 10 new store openings with an ARR of $25 million.
*Facilitated project management calls and collaborated with three internal partner teams to manage launch timelines and mitigate risks to launch.
*On-site point of contact for project timeline management for over 75 vendors and partners.
*Coordinate logistical aspects such as inventory management, equipment procurement, and transportation.
*Ensure that all legal and regulatory requirements related to new store openings, such as permits and licenses are met.
*Implement training programs for new store staff, including orientation, product knowledge, customer service.
*Provide daily updates to C-Suite executives including budget adherence, timelines and task completion.
*Onboarded all new store staff and delivered operational training for over 500 employees.

Operations Coordinator

Customer Success Focused, Experience Rich Manager with a Love of Operational Excellence | A Bit Type A in a Good Way | Collaborative and Curious | #nevercoffeedrinkerwhogetsitdone

𝐇𝐢 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 𝐡𝐮𝐦𝐚𝐧...𝐰𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐲 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧. 😊

🤔 𝐖𝐡𝐨 𝐚𝐦 𝐈? I'm an east coast transplant to the Midwest who thoroughly enjoys working and being collaborative. I'm an experience rich professional who is  deeply passionate about people and dedicated to creating impactful solutions that foster meaningful relationships. I excel at supporting others in their roles, managing projects, and driving teams toward achieving organizational goals.

Currently, I work cross collaboratively to oversee marketing projects, manage a high-profile B2B client, and facilitate social media management across multiple platforms.

🦸🏼‍♀️𝐌𝐲 𝐬𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫𝐬: Drawing on extensive and varied experience in customer service, I've honed the art of making meaningful connections. I'm a great communicator who knows how to ask the right questions, and is genuinely interested in helping others. Managing people and finding solutions has always been some of my natural talents.

💡 𝐊𝐞𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:
● 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 𝑺𝒑𝒆𝒄𝒊𝒂𝒍𝒊𝒔𝒕: Orchestrated post-launch retail operations, championing 20+ store leaders to reach $25M annual revenue across outlets.
● 𝑻𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝑻𝒓𝒂𝒊𝒏𝒊𝒏𝒈:  Guided large groups through engaging in-person and remote learning sessions, driving the adoption of educational SaaS technologies.
● 𝑫𝒂𝒕𝒂 𝑨𝒍𝒄𝒉𝒆𝒎𝒊𝒔𝒕: Analyzed data to chart new strategies, outperforming KPIs by 25% within 9 months.

🦸🏼‍♀️𝐂𝐥𝐢𝐟𝐭𝐨𝐧 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡 𝐒𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫𝐬:
⭐Developer
⭐Empathy
⭐Intellection
⭐Input
⭐Adaptability

🏆 𝐏𝐫𝐨𝐮𝐝 𝐂𝐚𝐫𝐞𝐞𝐫 𝐌𝐨𝐦𝐞𝐧𝐭𝐬:
✅ Union Representative: Voted to represent 20 peer educators, showcasing my leadership prowess.
✅ Rising Star: Took store revenue from $2M to $3M (+50%) in a single year, winning "Most Increased Year over Year Sales" across all company stores.
✅ First Taste of Leadership: Selected as co-editor of my high school yearbook—a glimpse into my passion for guiding teams and collaborating with others.

Beyond work, I'm a nature enthusiast, cat mom🐈 and unapologetic critic of white chocolate (let's not even go there! 🍫). I'm always on the lookout (still) for great NY style pizza🍕 in the midwest. I love to exercise and dream of living by a lake one day. 🌄

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Fihmiya Hamdan 🦋

Jennifer Gdula

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