ProductZen®

Gründer

Freelancing

Helping product teams in small & medium sized organisations unlock their potential.

Director Digital Product

Helping clients across broad range of industries build profitable digital products users love.

Senior Product Manager

Product Manager

Mitte

Helping the digital teams at Mitte grow, scale, and mature.

Director Digital Product (interim)

Toptal

Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

Freelance Toptal Product Manager

reef

Building reef, the first career development platform designed for freelancers. We accelerate the careers of freelancers through personalised career guidance, purposeful community-building and quality curated content.

CloudMade

Led an engineering team of eleven people using machine learning & design to create delightful travel experiences.

Senior Produktmanager

IDEO

Heading up business development for collaborative innovation tool OI Engine .

Business Development Director

Building a collaborative innovation tool (Enterprise SaaS)and the organisation behind it.

Produktmanager

Deutsche Bank

Bringing digital innovation to an 100+ years old organisation. Awarded with Deutsche Bank GTO RARE Award 2008 for exceptional performance

Innovation Manager in Global Technology

Assisting in project mgmt for a global transformation initiative.

Management Trainee in Global Trade Operations

Bundeswehr Wir. Dienen. Deutschland.

Fulfilling my duty and learning what I do and don't want to do in life.

Obergefreiter Deutsche Luftwaffe

Senior Product Leader with over 15 years of experience in leading digital product teams. IDEO Alumni. Experience in corporates (Deutsche Bank, ERGO), scale-ups (Mister Spex, Enpal), start-ups (OI Engine, mylo, mitte), and as a founder and entrepreneur (ProductZen, reef, IchWillKochen).

My particular focus is on three things that are often neglected in the fast-paced digital product world:
1. building a robust product strategy.
2. building solid product discovery processes.
3. building and managing a world-class product organization that fits the goals and the company

Felix Reiners

Dryad Networks

Senior Manager Customer Success

Director of Customer Success

Customer Success Team Lead

German Autolabs

German Autolabs builds automotive voice assistance for drivers. Our full stack voice platform is entirely customizable, easy to deploy and powers industry-tailored products. Designed by drivers for drivers.
 
Setup customer support department & launched the first digital co-driver to B2C & B2B markets. Developed customer support processes & rolled out data platform system with marketing, sales, logistics and service integrations & automations for a full 360° view of customers life cycle. Managed customer support department driving team to meet and exceed KPI’s.

Team Lead Customer Success

Manager Customer Success

BestPlay

BestPlay Global is a small & medium business accelerator service designed to educate business leaders & provide them access to market leading solutions and innovations. BestPlay helps you build your business to scale.  
 
Acquired & managed business partners & client relationships to deliver market leading business solutions to small & medium business to accelerate their business growth. Setup & administration of CRM systems & integrations.

Project & Client Partnership Manager

MatchWorks

Community based and not-for-profit, MatchWorks is all about creating lasting connections. That’s why we’re one of Australia’s biggest employment services.
 
Provided pre-employment assistance through vocational and non-vocational counselling and training to achieve job placements and sustainable employment outcomes for refugees and clients with a disability.

Employment Consultant (Disability Employment Services)

First Fleet Films

First Fleet Films is a Melbourne based animation production house that focuses on the contemporary Australian experience  
 
Managed communications, dependencies & provided sound design for short film “the lucky Country”.

Project Manager & Audio Production

Optus

Optus is one of the largest telecommunications companies in Australia, providing mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day.
 
Negotiated financial and service based offers to retain high-level business customers, while protecting company revenue and meet monthly KPI’s. Assisted team manager with staff management, training and quality reviews.

Business Solutions Executive & Team Point Of Contact

UCMS Group Ltd.

UCMS Group Ltd. is an outsourcing company that provides workforce solutions to service providers.
 
Assisted team leader and Customer Service Representatives with product, system, and contractual based queries. Training new and existing staff and performed regular quality assessments on support representatives.

Customer Service Representative / Subject Matter Expert

Serco - a world of experience

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.
 
Assisting Call Centre Manager and Contract Director to coordinate operations, staff supervision, timetabling, and recruitment. Training, mentoring and motivating staff to achieve business targets

Team Leader 

Customer Success and Business Process leader. 15+ years experience in building processes to drive business outcomes and enable teams to provide the highest level of customer service.
 
Successful in project management, gathering and aligning cross functional requirements, developing and implementing scalable business processes.  

International working experience spanning large corporations and innovative startups alike. Proven ability to excel in organizations with a diverse workforce and ambitious timelines.


taplio

The Battle

Felix Reiners

Nicholas McCann

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?