ventureLAB

I'm helping international founders scale in Canada.

Program Coordinator

Baseline

I'm working on Baseline to help people manage their mental illness and live better.

Startup Advisor

The Bloom

I'm working on The Bloom to create a global community for women and POC across social impact.

Milestones:
- 45k+ changemakers across 98 nations in community
- 11k impact careers formed
- 192 partners in climate, fem tech and mental health

Product Lead

Platform Calgary

I advised early stage startups in ideation, validation, launch and scale.

Clicked

I worked at Clicked to redefine career growth through experiential learning.

Milestones:
- 2 million minutes spent learning 
- 21k+ tech careers shaped 
- IBM and Salesforce as partners

Growth Lead

Lynk

I started Lynk to kill resumes through socially charged hiring for the future of remote work. It failed but I learned a lot.

Co-Founder

The Cohort Collective

I built The Cohort Collective to help marginalized students excel in career development. Join our 3200+ member career development group here: https://www.linkedin.com/groups/13972927/

Milestones:
- 6000+ students impacted across 30 nations
- 45 events launched on career growth, upskilling and networking
- 20 curriculums executed across 8 months

Founder + Career Coach

Ballard Power Systems

I helped develop hybrid electric batteries for Audi.

APM + Tech Writer

StandardAero

I built ERP systems for Pratt and Whitney, Rolls Royce and Safran helicopter engines.

Configuration Control Specialist

MAG (Airports Group)

I helped run an entire airport, tarmac to terminal.

Project Engineer

Hey, I'm Fariha. I like building things that fail sometimes. If you’re into that then drop a follow and say hi.

PS. I'm taking a break from content but I'm still around :)

Fariha Tasnim

Veriforce

Customer Success Manager

Meten International Education Group

Refined processes for customer onboarding, training, and success. Acted as trusted advisor and voice of the customer for accounts with LTV of over $2.5 million. Initiated customer communities to scale CS impact. 

Key Contributions
- Maintained NRR above 104% by ensuring customer achieved their business goals
- Achieved GRR over 96% by identifying mature use cases of successful customers
- Identified up-sell and expansion opportunities that lead to 9.5% ARPA growth
- Implemented adoption plan that increased LMS adoption from 54.5% to 77.6%
- Lead over 200 discovery sessions to optimize onboarding playbook and success plans, contributing to 12.2% NPS increase

Senior Language Trainer

Capsula LLC

Managed client relationships, full-cycle sales, and negotiated renewals and pricing. Developed post-sales processes from scratch. Collected and analyzed client life cycle data using Excel and Salesforce Essentials. 

Key Contributions
- Maintained NRR above 108% by consulting with customers on business processes
- Reduced annual churn below 9% YoY by demonstrating customer return on investment
- Launched bi-monthly training and demo series that drove 39% revenue increase
- Cut customer time to value by over 40% by refining onboarding processes

Account Operations Manager

Carma's Cafe

Provided training and onboarding for 20+ new hires and promotions

Manager

Customer Success Manager with 5 years of experience in onboarding, training, renewals, customer advocacy, and product adoption. Your churn's worst nightmare.

My last official title wasn't directly customer success related. I was hired as a trainer, but after Covid layoffs and downsizing, we were left with too many hats for too few heads, and CS responsibilities landed on me.

My experience as an account manager and relationships with the clients that I developed as a trainer helped me succeed in the role, and push for internal change on our client's behalf. 

I took some time off for an international relocation and to care for my family, and now I'm ready to jump back in and turn your clients into promoters. 

**Recruiters**

My resume used to say Capsula SpA, and I changed it to Capsula LLC. The company was in Chile, and SpA means Sociedad por Acciones, but people thought I had worked at a cucumbers on your eyes spa. So I changed it to LLC because that's the English translation.

taplio

The Battle

Fariha Tasnim

Niles Stanley

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