Bullhorn

Enterprise Customer Success Manager

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space.

•2x Achievers Club - 2023 & 2024

Enterprise Account Specialist

TrainYo 🏳️‍🌈

TrainYo is creating fair opportunities for all in the technology sector.

We’re on a mission to help companies scale their sales orgs quicker, with more predictable revenue by providing them with pre-ramped, ready to go SDR’s who have gone through our Free TrainYo SDR program.

We’re passionate about fair representation & creating fair opportunities for everyone!

SDR Trainer

Venafi

Venafi is a cyber-security technology pioneer that defined the Machine Identity Protection market. Our market-leading innovation is driven by a growing intellectual property portfolio of over 30 patents that keeps the most sensitive networks in the world secure.

Since Venafi’s founding in 2004, Machine Identity Protection has become an exploding sector in the global cybersecurity solutions marketplace. Venafi solutions enable the protection of thousands of encryption keys and digital certificates that provide trustworthy and private communication, both inside and outside of the organization, at some of the worlds most prominent Financial Institutions, Insurance Providers, Retailers, Healthcare enterprises, Technology, Manufacturers, Departments of Federal/State governments, and many more.

Sales Development Representative

Salesloft

Sr. Enterprise Sales Development Representative - Mid Atlantic

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace™ by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams drive more revenue with Salesloft. For more information visit salesloft.com.

Enterprise Sales Development Representative - Mid Atlantic

Orangetheory Fitness

Responsible for delivering scientifically predesigned workouts for up to 39 members per session
Built OTF class utilization to an avg. of 89% and maintained a first visit membership conversion rate of 84% (65% considered exceptional)
Leveraged consultative approach to understanding member health & fitness goals
Developed a road map with each member that led to rapid results, long term sustainability, and encouraged upgraded service offerings throughout customer lifecycle

Fitness Coach

Led and coordinated initial and ongoing sales drivers (pre-sale events, studio events, community outreach) that grew membership base from 699 to 923 members in 5 months
Organized and participated in special events on a weekly, monthly, and quarterly basis to enhance our member experience, encourage community involvement, and keep member retention rate above 95% every month
Managed, monitored, developed and evaluated all Orangetheory Fitness managers and staff on a weekly, monthly and quarterly basis (6 sales associates, 1 assistant studio manager, 1 head coach, 4 coaches) 
Oversaw scheduling, training, and hiring of all OTF studio staff to ensure compliance and adherence to corporate business policies 
Organized marketing and prospecting events with local businesses to generate qualified leads and cross marketing partnerships
Consistently monitored KPIs and motivated staff to exceed sales goals of 10-15% growth YoY
Developed a high energy culture by finding individual strengths of every employee and encouraging them to utilize them to their utmost potential

Studio Manager

Responsible for providing leadership and daily direction to the sales and group personal training teams
Assisted Studio Manager in managing and exceeding Orangetheory Fitness sales goals and budgets, growing membership base from 769 to 1100 members in 6 months throughout time as an SA and ASM
Aided in the recruiting and onboarding of all employees by monitoring the hiring, training, and scheduling of all Orangetheory Fitness staff
Participated in all community and in-studio events while exceeding sales goals set (average price point and volume)
Delivered on KPIs of 40 calls per day, 20 texts, and 15 emails without fail

Assistant Studio Manager

Provided exceptional customer service to current and potential clients with extensive knowledge of products and services that Orangetheory Fitness provides
Built client confidence by actively listening to their concerns and communicating appropriate feedback to management
Received promotion and assisted in the training and supervision of new employees
Monitored total member count and helped implement strategies to increase or maintain total 
membership
Top performer that produced at least 33% of new memberships sold each month as a part time employee
Delivered on KPIs of 40 calls per day, 20 texts, and 15 emails without fail

Sales Associate

Enterprise Account Specialist @ Bullhorn

Fitness Sales and Operations leader turned Customer Success enthusiast | Self-proclaimed funny guy | Mental health advocate | Michelin Star Chef (but the at-home version)

As someone who is naturally curious, who thrives in a dynamic environment, and loves diving deeper with individuals to fully understand their situations, goals, or challenges, I'm actively fulfilling the prophecy that I've been told from a young age by my entire family - "You'll either be a lawyer or you'll grow up to be a successful salesman" they'd say.

From boutique fitness studios to commercial gyms with over 3,000 members, and more recently as an Account Specialist serving some of Bullhorn’s largest, most complex clients, I've had the opportunity to refine go-to-market strategies that were adopted at a company-wide scale, implement recruiting and onboarding processes that reduced ramp times by up to 50%, and built relationships with both customers and team members that are stronger than ever today.

I'm obsessed with staying up to date on sales and marketing strategies that help companies thrive in a dynamic market that is more competitive than ever before, analyzing and iterating on processes that my team is currently leveraging, working cross-functionally to identify and present solutions to clients, and constantly striving to set outcomes and measurable objectives that help define what a win looks like in all scenarios with prospects, customers, and team members.

Fun facts:
- Passionate about cooking and baking and never shy away from a new recipe
- Have been actively involved in athletic endeavors for my entire life, ranging from football and wrestling to CrossFit and endurance events (half marathons, marathons, triathlons, and trail races)
- My dog and I both love exploring the outdoors. During warmer months we spend a majority of our time on weekends outside, rain or shine.

"Sometimes which choice you make is not as important as making a choice and committing to it" - Matthew McConaughey

Evan Smith

Senior Engagement Manager

InRule

Manage backlog of Professional Services hours for all customers  
Coordinate scoping meetings to align customer expectations with the ability of InRule’s software and internal timelines  
Draft and finalize legal consulting agreements for all new deals   
Forecast professional services pipeline for upcoming quarter sales

Engagement Manager

CloudBees

Collaborate with consultants to help scope and prepare for personalized 
                 Professional Services engagements for clients
	Oversee and manage Professional Services engagements for strategic clients
	Build out legal documentation between clients and CloudBees to help with 
                 selling Professional Services contracts
            Maintain clear and concise records on all Professional Services engagements 
	     using Salesforce, Financial Force, and Gainsight
	Continuous learning of CloudBees software products to assist with 
                 communication between technical and business individuals discussing 
                 engagements
	Assist with Risk Management to help ease customer burden

CloudBees (www.cloudbees.com) is the hub of enterprise Jenkins and DevOps, providing companies with smarter solutions for accelerating software development and delivery. We’ve taken Jenkins – the most trusted DevOps platform – and added enterprise-grade security, scalability, manageability and support, so companies have the fastest path from great ideas to impactful software.

As a CSM at CloudBees, I act as an external project and resource manager for our customers in relation to their overall success with CloudBees Jenkins solutions. The involves (but is not limited to):
*Developing CloudBees' Partner/Customer Relationship model
*Onboarding and facilitating training for new customers.
*Developing success plans and aligning our resources to help customers meet their business goals.
*Assisting our support engineers with open tickets as needed and escalating urgent issues.
*Working internally with sales, renewal management, support, engineering and product to advocate for customers and mobilize resources for their benefit. 
*Meeting regularly with customers to understand product adoption and refine success plans (occasionally onsite).
*Participating in technical training to better understand/speak to DevOps and CloudBees Jenkins

Customer Success Manager

 Interact daily with customers via the phone, conference calls, and interactive support tickets to solve their needs with CloudBees Jenkins Enterprise software
 Create knowledge base articles for our customers so they can resolve their issues without the need of submitting a support ticket
 Write groovy scripts to diagnose customer issues
 Focus on performance based issue diagnosis and resolution 
 Manage daily tasks using JIRA and Confluence
 Submit software bugs and requests for enhancement via JIRA for our engineering teams to review

Developer Support Engineer

Fidelity Investments

 Query databases to find information to run batch processes to create
    retirement  scores for customers
 Run batch jobs and perform data analysis output files
 Automate batch test cases through use of JENKINS
 Serve as QA lead for Retirement planning project – support two other team 
    members by planning stories and answering questions using agile processes
 Train others on Digital Platform testing strategy and use of GIT/STASH and
   JENKINS for Digital Platform team within SIPD
 Develop strategy for new and more formal testing approaches 
 Design automated test cases for REST APIs using SOATest
 Write test automation using Sahi Pro for regression purposes
 Create process flows and data models for new systems
 Write test plans and test cases for software for Client Experience Team within
    Managed accounts
 Act as QA lead and SME for all Client Experience applications
 Support software install validations for multiple applications (PAS OSS, PAS IPQ,
    PAS Client Site)

Associate Quality Assurance Engineer

Carried out Quality Assurance Regression Testing for Workplace Investing Business Units
Assisted with WI Voice Production Validation Testing for WI installation
Wrote SQL scripts for database queries
Ran manual test cases for NetBenefits and PSW webpages
Developed short Sahi automation scripts for testing
Updated and maintained Regression Sharepoint site and documents

Technical Intern

The Limited

Assist customers in purchasing updated fashion items.
Provide excellent customer service.
Sell The Limited Classic Credit Card and its benefits to customers

Quintiles

Assist IPT Operations & Systems Adoption team with a variety of administrative and project functions.
Worked on projects across different teams in the Integrated Processes and Technology department.
Maintained and consolidated guidance documents, prepared meeting minutes, and maintained org charts, yellow pages, and rosters.
Assisted technical team with PQs, and helped to resolve several outstanding data quality issues.

IPT Project Coordinator Intern

Mathnasium - The Math Learning Center

Tutor children in mathematics, ranging in grades K-12
Sell the Mathnasium Power Workout to potential clients
Assist with office work, such as customer service and filing paperwork
Update Student binders with work appropriate for their education level

Math Tutor

Meredith College

Assist freshman college students in adjusting to college life
 Budget and manage social and educational events for residents
 Communicate information between residents and Residence Life Staff
 Mediate issues between residents and other students

Resident Assistant

Altec

Wrote, revised, and implemented 2 Control Plan Packages
 Participated in 4 Rapid Continuous Improvement events
 Assisted in hydraulic component warranty evaluations
 Assisted in Wood Chipper product line in-sourcing
 Deployed multiple Visual Management Boards and Visual Control Boards in
    factory production cells
 Assisted IT department with computer log-in conversion project

Quality Assurance Intern

Things I love:

Salesforce
Financial Force
Totango
Gainsight
Kubernetes
HTML
mySQL
Sahi Pro test case automation
Mathematics
Economics
Calculus
Java
UNIX
Microsoft Office
Web Service Platform Automation using SOATest
Fashion
Clothes
Makeup
Design

taplio

The Battle

Evan Smith

Kathleen Winslow

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