Lottusa | Your product and service delivery streamlined with Atlassian

🚀 Transforming Digital Businesses with Agile frameworks and JIRA Expertise  🚀

As a seasoned Atlassian's JIRA Consultant and Agile Coach I specialize in elevating businesses by optimizing their processes with agile frameworks and Jira, Jira Service Management. My expertise lies in tailoring JIRA solutions that streamline workflows, enhance productivity, and foster seamless collaboration. With a keen eye for detail and a strategic approach, I’ve helped numerous organizations unlock the full potential of JIRA.

🔹Scope of Work Jira Software and Jira Service Management 🔹

* Customized configurations to suit unique business needs, ensuring efficient project management and tracking.
* Process Automation: Implementing automated workflows that save time and reduce manual efforts, driving operational efficiency.
* Team Training: Conducting comprehensive training sessions to empower teams to utilize JIRA to its fullest, fostering a culture of continuous improvement.

My expertise extends to implementing IT Service Management (ITSM) practices with JIRA Service Management, transforming IT operations and delivering exceptional service experiences. I collaborate closely with IT departments to create tailored solutions that meet specific business requirements and enhance service delivery.

ITSM Implementation: Designed and deployed ITSM frameworks that align with industry standards, ensuring efficient incident, problem, and change management.

Noteworthy Projects:
* Migration from Zendesk to Jira Service Management Cloud
* Implementing Jira Software Cloud  for SaaS company 
* Optimising Jira Service Management for streamlined flow between various teams and departments in the company
* Guided emerging tech firms in establishing robust JIRA systems, enabling scalable growth and innovation. Jira, JSM and OpsGenie
* Streamlined reporting processes with Tempo Timesheets and Financial Manager, Rich Filter, Custom Charts for Jira

Lean & Agile Coach/Jira Consultant

🚀 Agile Coach helping to optimise processes in products development for Web&Mobile channels 🚀

Work as the Agile Coach in a contract position delegated from 7N to HapagLloyd company subsidiary based in Gdansk. In this role my main area of focus was:

* working with software development teams on modelling Scrum framework and helping them to increase their agility by focusing on improvements in the requirements gathering, refinining the work, continous learning and adaptation of optimised ways of working
* working with product managers and product owners to create agreements and roles definitions/roles matrix that would show up practicalities of having such PO/PM set up in the organisation 
* worked with Atlassian Admins Team that's in house to define, model and verify Jira Software configuration that support SAFe framework and work at scale with Agile Hive product for Jira 
* worked on the Jira Dashboard configuration to meet Team level and management level reporting needs and expectations. Configured Rich Filter gadgets, Time in Status, Custom Charts for Jira, Scriptrunner 
* worked to design and facilitate team and cross team workshops to product development teams
* supported DevOps Team to embrace agile ways of working
* worked with AI Teams to support them in modelling sufficient hybrid approach to work modelled specifically for AI type of projects

Agile Coach

IT Coaching Hub

🚀 Agile Coaching network for consultants, Scrum Masters working in IT🚀

I've created community for people who act as a Project Managers, Agile Coaches, Scrum Masters and support companies in digital and agile transformations. 
The idea was to exchange the cases, learn from each other and inspire by sharing good practices, tools and methods. 
The areas explored were: agile transformations and how to design them, tools for productivity, coaching methods and frameworks, working with people and developing own potential and inner resources to carry on the transformation initiatives in the enterprises.

Community Lead and Founder

Lufthansa Systems

🚀Agile Coach for legacy product to microservices transformation program 🚀

Joined two critical for air navigation and in flight operations department to support agile transformation that started. Firstly worked with few teams on better product requirements gathering, prioritization techniques, working with stakeholders and management team to define the teams development path and support Scrum/Kanban frameworks the teams started to use. 
Afterward moved to the other department where I acted as the Agile Coach working with legacy product transition to microservices. Implemented SAFe along with Scrum@Scale for transformation initiatives. 
Worked with Jira customization for project teams, configured Jira boards, Jira dashboards and provided reporting of the teams performance.

Agile Coach/Senior Agility Master

European Directories

🚀 IT Project Manager for digital transformation initiatives in Directories holding🚀

Full project lifecycle management for following projects with Austria, Netherlands, Poland, Czech/Slovak, Denmark, Sweden and Finland:

* managed software development projects that introduces new vertical products for online channels
 
* collaborated with 3rd party providers to develop internal taxonomy tools, web crawlers

* defined projects scope, risks, timelines and plans

Scrum Master/IT Project Manager for Online

Online Operations Management with Austria, Netherlands, Poland, Czech/Slovak, Denmark, Sweden and Finland

* facilitate meetings with Site Managers

* issues resolution in alignment with Opco's agile release plan and Group Program Plan 

* well and lasting relationship with Country Site Managers established over the course of the Initiative

* KPI's definition across the streams (ie. Search, speed, lead generation) as well as countries, monitoring and reporting 

* Stakeholders reporting and risk management

Performance Monitoring Manager/Project Manager

pkt.pl Polskie Ksiazki Telefoniczne

🚀 Online channel manager 🚀

* managing team of 8 SME's for online, incl. search, tracking, online marketing, sales support, usability/UI, mobile apps implementation, online business growth (monetization, usage); 

* responsible for syndication and new business with Polish online/telcos companies

* 3 year strategy for online/mobile and road map planning/implementation

* OPEX/CAPEX budget management

* managing stakeholders and board members relationship in order to build stable and growing online business for pkt.pl 

* projects initiation and governance

* building team commitment by setting clear goals and maintaining efficient motivation to achieve them, coaching, assessment, and development of competences

Internet Development Dept. Head

European Directories LTD.

🚀 Project Manager 🚀

Full project lifecycle management for Poland, Czech and Slovak’s migration to common strategic online platform/CORE product:

* project included implementation of: companies and institutions in total around 1,6M companies in data base, routing plans, localization based services, aerial imageries, e-commerce

* scheduling in alignment with customer (operating country); Group Program Management; SME’s (Subject Matter Experts) and 3rd parties developers/suppliers

* Risk Management on a regular basis, Stakeholders management and reporting

* Team management, priorities management 

* Subject Matter Expert for map based search online being one of the streams

* Actively managed: customer  (local-operational country) relationship by making sure customer representatives are involved into the project from requirements gathering, localization part as well as final look & feel of the UI towards testing and sign off; 3rd party developers from U.S.; SME’s and their requirements to specific streams, ie. Search, ads are provided on time and with deep level of details

* Customer data basis and relevant search results/ranking (dependant on Sales strategy) and their desirable implementation as Key Success Indicators. 

* Post Implementation management – daily maintenance, customer surveys, performance tracking, release planning as part of on going site improvements

Project Manager

pkt.pl Polskie Książki Telefoniczne Sp. z o.o.

🚀 Full project lifecycle management 🚀

Following projects

* Map based search engine implementation (incl. data bases, x-y coordinates, 3rd party content/layers and front end design)

* maintenance and future development for map engine; 

* new business coordination with map data suppliers on Polish market; 

* Toolbar – quick search engine tool which can be downloaded from the web and installed as part of the Internet Browser

* Toolbox – set of call to action features online

Junior Project Manager

Content Syndication/Affiliates:

* initiating cooperation with companies of the internet sector, expanding and systemising the portfolio of internet partners, developing an affiliate strategy at pkt.pl, managing the affiliate budget

* creating a strategy for grouping the affiliates of pkt.pl, building relationships with affiliates, proposing business models, negotiating terms of cooperation, implementing technical cooperation

* established relationships with strategic affiliate partners provide significant sales argumentation for over 500 sales reps in Poland, indirect but essential impact on sales revenue as well as for the company position on the Polish market

Main OnLine Specialist

ZOOM Agency

Product Management:

* for online health vertical 

* strategy for growth creation (short terms 12 months)

* road map definition and implementation

* planning, budgeting

* Sales Support: new sales products delivery, on going customer satisfaction surveys, managing products road map

Product Manager

Philip Morris

* Brand Manager Assistant

* worked for new Premium brand roll out on Polish market

* ATL & BTL activities coordination

* outsources agencies management to make sure deliverables are on time, any issues resolved and minor outstanding from planned Launch date

Marketing Internship

With over 15 years of experience in project management, scrum mastering, and agile coaching, I have a solid background in delivering successful solutions for various industries and domains, such as online services, management consulting, and software development.

I support and coach high-performing teams, using agile methods and frameworks, such as Scrum, Kanban, and SAFe. I also leverage tools, such as Atlassian’s Jira, Confluence, Jira Align, and Jira Plans, to facilitate seamless workflow and collaboration across the organization. My mission is to uncover the basics of agility, reduce ambiguities, and challenge the status quo, by asking open-ended questions and empowering the teams to discover their potential and think creatively.

Eva Kasiak

• Leader of the delivery, sales and recruitment team in Gdańsk branch, 
• Expanding client portfolio, developing and execute branch sales strategies to maximize revenues,
• Developing and maintaining relationship with customer decision makers and operational managers
• Being responsible of IT consultants team carrier management and 7N team spirit

Head of Technology | Gdańsk Branch

NATEK

•	Supervises local team responsible for business growth, profitability and customer satisfaction  (+10 FTE sales, recruitment, delivery)
•	Establishing from scratch and manage Gdańsk Delivery Center ( team leasing projects) 
•	Establishing and managing long-term relationship with customers
•	Represents NATEK towards Customers, Supplier, all local authorities

Business Unit Manager

•Being responsible for the whole customer cycle – identifies prospect, implements necessary strategy,  is in charge of negotiation of contracts, signing the contracts and contracts renewals. Developing and maintaining relationship with customer decision makers and operational   managers which can influence development of NATEK business.
•	Constantly looking for new strategies to increase client base.
•	Being responsible of the sourcing of the IT consultants who will deliver services to customers.
•	Being responsible of IT consultants team carrier management and NATEK team spirit.
•	Initiating and promoting continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and executing implementation.
•	Negotiating terms and conditions of agreements and projects.
•	Detect and develop new  sales opportunities and customers and turn this into increased business.

Senior Key Account Manager

Macrologic S.A.

Realisation of sales budget by means of acquiring new clients and attending the company    key  clients.
Comprehensive consultations on the solutions and services offered, and building business relationships.
Independent management of commercial processes. Preparation of offers and commercial contracts, negotiations closing the sales.
Participation in creation of marketing strategy of the company and realisation of tasks related to it. Monitoring and analysis of market data concerning consumer segment, competitive activities, and results of own product/service.
Organisation of promotion campaigns, training, and conferences related to the products offered.

Sales Manager / Business Consultant

Qlik

Partner

SOLEMIS GROUP SA

Assessment and development of new sales possibilities for the direct sales department, elaboration of strategies, budget and action plan.
Monitoring and analysis of market data concerning the competitors segment and results of own product.
Acquisition of new clients and attending the company key clients.
Preparation of commercial presentations and offers, trade negotiations, preparation of sales contracts and coordination of their realisation.
Reporting to the Company Management and to foreign manufacturers (Denmark, Canada).

Regional Sales Director

CORLEONIS SP ZOO

Supervision and coordination of realisation of sales budgets.
Supervision of the work of subordinated team (ca. 40 persons) in the scope of sales and contract realisation. There were 40 subordinates of whom: 5 employees from the logistics/trade department, 22 field servicemen, 8 drivers, 5 warehousemen.
Preparation of budgets and activity plans for the teams.
Broadening of the company offer with new fields of activity – renting of hydraulic 40-tonne – 120-tonne cranes and transport services in the construction industry sector. Purchase of the necessary machinery (5 hydraulic cranes, 5 tractor units with semi trailers).
Recruitment of new employees (20 persons).
Elaboration of sales strategy.
Creation from the very beginning of client database, comprehensive elaboration of offers, handling commercial negotiations, concluding of contracts.
Implementation of marketing activities to support sales of products which I was responsible for.
Supervision of service department and repairs of equipment.
Drawing up sales specifications and supervising payments for services sold.
Since 2007 – establishing permanent cooperation with clients such as:
Semeko, Hydrobudowa S.A., Wasko, Euro-Went Sp z o.o., Lotos Serwis S.A., Hossa S.A., Nixpol Sp z o.o. , Kuusakowski Sp z o.o., Semmelrock Stein Design Sp z o.o, Rollmex Sp z o.o., Daas Polska Sp z o.o., Wema Sp z o. o., Segar Sp z o.o., Allcon Sp. z o.o.
Establishing of a network of cooperating companies, negotiations of contracts with sub-contractors.
Preparation of analyses and reports for the company Management.
Within 2006 – 2008 – delivery and transport cost reduction by 30%.
Building of maketing strategy and promotion of the services offered.
Within 2006 – 2008 – coordination of 98 big contracts.

Manager of Commercial and Logistics Department

My goal  is being more of a partner than just your regular supplier. I'm all about keeping things transparent and respectful in every collaboration, and that philosophy is what we stand by at 7N.

I lead the team in Gdańsk, which delivers IT projects globally, especially in the Tech, Retail, Manufacturing, and Logistics industries. We've got a bag full of solutions that can be adjusted to your needs. 

We like to keep things flexible with various collaboration models like local, nearshore, and offshore setups. Our team is made up of top-notch, seasoned IT professionals with at least 5-year experience in their industries.

If you're interested in discussing your company's IT needs, I'm here to help. My team would be delighted to provide you with detailed information regarding the quality of our services.

taplio

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Eva Kasiak

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