Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

eMudhra

1. I look after business expansion in the Middle East. 
2. Achieved business growth associating eMudhra with Large enterprises from Middle East and Africa within the first 6 months. 
3. Secured Key Strategic Account in KSA.
4. Implemented and optimized operational tools, enhancing team efficiency and ensuring seamless day-to-day workflows.
5. Associate closely with large enterprises from all the domains like Government, Banks, Real Estate, Construction, Holding Groups and others for Cybersecurity and Digital Transformation initiatives.
6. Implemented and optimized operational tools, enhancing team efficiency and ensuring seamless day-to-day workflows.
7. Managing relationships directly with key senior stakeholders in the market.
8. Drive large-scale initiatives for National PKI Infrastructure/Trust Services. Secure digital transformation initiatives like document automation along with digital signature,security, compliance and Authentication projects.
9. Manage comprehensive product stacks from technologies PKI,Certificate Lifecycle Management(CLM), Digital Certificates like SSL/TLS, Code signing,Document Signing,S/MIME etc,Authentication- IAM, MFA, PKI Authentication and Digital Signature in all global standards like QES, AES, SES

Sales Development Representative

CXcherry

Lead the sales team focusing on North America and Europe.
Built the entire sales campaign structure, identified the right ICP, and building relationships with clients.
Trained and managed a team, with clear focus on customer outcomes.

Senior Business Development Executive

CXcherry - All in One Purpose-Built Customer Training Platform for SaaS/PaaS, Startups & Training companies. Committed to deliver seamless customer training experience in their onboarding process & enabling better customer engagement while improve retention. 
Let’s connect and understand how we can help accomplish your customer outcomes.

Business Development Executive

Diamond Housie Game

Diamond Housie is our traditional housie game, now played through our mobile. It is easy and can be played anywhere, anytime. With the chance of creating your own games , we move aside from traditional number game to exciting genres like "football players" "Hollywood Actors" etc, that you would like to create.

Sales

Little Heights

Finding the right trends, social media content and marketing.

Growth and Marketing

FAMILY Katta restaurant Sharjah UAE

Family Katta Restaurant ( Sabooha Cafeteria) was a family owned vegetarian restaurant situated in the heart of sharjah. 
I worked there as the business admin and catered to: 
1. Customer Relationship Management 
2. Inventory And Operations 
3. Business development and Menu curating
4. Pricing

Business Administrator

I’ve always believed in learning by doing — whether it was leading my school house of 200 students, organizing college events from scratch, or closing enterprise deals across different regions.

Today, I work at eMudhra, where I help enterprises embrace digital transformation with cybersecurity and identity solutions. From onboarding premium MNCs in UAE & KSA to landing a major airline in Kenya, it’s been a wild ride — and I’m just getting started.

Before this, I led North America & Europe sales at CXcherry, helping companies launch their own learning academies and drive real customer success.

Off the clock? I’m a fun guy. 
Obsessed with music and DJ on occasions, you’ll find me binge watching movies, scrolling Reddit and enjoy watching F1 and Football (Visça Barça). 

I have a baby nephew, and I aspire to be the cool uncle. 
You’ll probably see me hitting the gym but you’ll never hear me say no to dessert. 

Always up for a chat around digital transformation, leadership, geopolitics, movies and Food!! 

taplio

The Battle

Erika Villarreal

Ved Deshpande

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