Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Victory Bay

Child and Adolescent Therapist

Youth Advocate Programs, Inc.

Provides psycho-education, negotiation, and conflict resolution skill training, effective coping skills, healthy limitsetting, stress management, self-care, budgeting, and symptom management
Developed skill-building with children, youth, and families to enhance self-fulfillment, education, and potential
employability
Delivered individualized services and treatments tailored to achieve optimal results in a time-efficient manner and
consistent with sound clinical practice

Outpatient Therapist

Therapeutic Self Care

Clinically assesses and documents presenting problems, history, symptomatology, mental status, and diagnosis and
develops interventions in a time-effective manner
Utilized screening tools to accurately diagnose and treat individual symptoms with a caseload of over 10 clients
Observed, and obtained information from all relevant sources to provide appropriate treatment interventions.
Responsible for meeting with clients to assist in developing specific, measurable, attainable, realistic,c and time effective treatment goals and objectives

IIC and Outpatient Therapist

SHI International Corp.

Microsoft Inside Account Manager

Array Behavioral Care

Business Development Associate

Mantra Health

Partnership Development & Clinical Ops Intern

Ramapo College of New Jersey

• Provide proactive holistic academic advising to a caseload of 46 first-year psychology major students via in-person and virtual delivery, considering the student's personal stressors, academic preparedness, and other challenges 
• Completed detailed academic plans of study with psychology major students based on their career objectives, degree requirements, and other academic and personal factors by introducing a Four-Year Major Plan for each student.
• Educated students on the knowledge of over 40+ academic program, regulations and procedures, to increase awareness and understanding
• Coordinated students progress towards fulfillment of academic goals of reaching 128 college credits towards graduation 
• Utilized web-based eAdvising tools to achieve higher advisement workflow and analytical functions across the campus contributing to a 86% retention rate and 81% academic hold release

Academic Advisor

Victory Lap

Victory Lap Sales Trainee

Bergen County Technical Schools

- Assisting the Student Assistance Counselor (SAC) with student counseling, group counseling, suicide assessments, and drug and alcohol assessments  
- Developing the "Navigating Success Through Wellness" programming to over 200 high school students providing additional services to combat anxiety, stress, and overall mental health  
- Assisted case managers, SAC and school psychologist with students Individual Education Plan meeting with both students and parents

MSW Student Intern 

Rutgers University

Assisting the Dean of Students with office work and filling student’s and information 
Receiving calls and providing callers with information about the University and additional services 
Relaying messages to the Dean and assisting in schedule appointment with the Dean

Student Office Assistant

• Distinguished from an applicant pool of over 1,000 candidates with a less than 6% acceptance rate 
• Assist residents with adjusting to their environment and respond to crisis situations by providing ample support 
• Create educational and social programs to develop individual communities that encourage academic and personal growth 
• Ensure residents follow university code and safety policies
• Facilitates the community of undergraduate students on my residence hall floor. 
• Responsible for setting up informative bulletin boards and programs that follow a CARES (Community, Academic, Responsibility, Equity, Self-Advocacy) model. 
• Takes scheduled building duty shifts to ensure that the building is in order during night time.

Resident Assistant

• Welcomed, prepared, and engaged over 7,000 incoming students by aiding in their transition from high school to college and by serving as a student ambassador to Rutgers University.
• Led tours of different campuses, facilitated group discussions on sensitive topics, and informed students of important campus departments or organizations regarding health and wellness, academics, involvement, etc.
• Directed teams of 10-15 students in assembly of 26,000 snack pack meals for a local New Brunswick day camp.

Orientation Leader

Business Development | Leveraging Technology to Improve Businesses' IT initiatives and goals | Social Work Leadersip

Mr. Nixon offers 3+ years of total experience with an impressive record of delivering and implementing projects within scheduled deadlines; successfully communicating and collaborating with clients and stakeholders to achieve their organizational goals. He is highly skilled and successful in coaching, mentoring, and assisting teams with strategic business development skills with solid program results. Mr. Nixon applies social work empathetic communication techniques that present plans and proposals convincingly, negotiate effectively, and that reconcile conflicting interests and points of view. He has expert knowledge in identifying organizational and clients risk and building strategic plans to overcome those risks to achieve client success.

taplio

The Battle

Erika Villarreal

Tysir Nixon, MSW

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