Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Shai Ritblatt

Account Management Team Lead, EMEA

Jigso

Head of GTM & Business Development 

CS Advisor

SixFigures

CS Mentor & Lecturer

Cymbio

Vice President of Customer Success

Base (formerly Crowdvocate)

• Built a Global CS team from 1 to 5, including CSMs & Support
• Built a Customer Journey process to maximize customer experience and value.
• Defined & Tracked key CS metrics to assure cross-company visibility & alignment

Head of Customer Success

Sisense

• Managed the EMEA & APAC CSM Team.
• Achieved 100% Retention goals QoQ
• Led Expansion/Cross-sell initiatives in collaboration with the Sales organization
• Built & Led the Sisense Partners Success team in EMEA & APAC 
• Led the System Integrator partner eco-system – Capacity plan, recruit, enable and sell.
• Sales & Technical Partner Enablement including Partners certification, Webinars and Bootcamps

Head of Partner & Customer Success, EMEA & APAC

• Manage Sisense Strategic & Corporate customers in EMEA & APAC
• Drive Growth through expansions & upsells, constantly overachieving retention & growth targets.
• Establish and maintain customer satisfaction through project planning, proactive customer communications, issue remediation and containment and performance measurement.
• Award Winner - Highest Renewal Rate

WalkMe™

• Led a team responsible for customers' commercial aspects - Renewals/Expansions/Upsells.
• Facilitate strong relationships with both the customer success & sales teams. establish a trusted advisor relationship with customer executive sponsors.
• Team delivered record-low revenue gross churn

• Formalized relationships as a trusted advisor; ensured total customer satisfaction and continued education on product updates.  
• Partnered with customers and formulated success plans to address how WalkMe would address their critical needs, using short-term and long-term goals.
• Analyzed customer utilization trends and provided recommendations to product development.

Electro Habash Ltd.

Founded in 1965, Electro Habash LTD is a well-established, Electrical Equipment Wholesaler for the Industrial Market, Serving the top Industrial, institutional, government, tech and commercial companies in Israel.

• Managed 25 employees, business development, supplier negotiations, and strategic customer care. 
• Expanded the company’s market reach; increased the national market share.
• Enhanced products portfolio and market segments.

Chief Operations Officer

Zoran

• Software development (C/C++) for set top boxes and digital TV.
• Collaborated with hardware and QA groups, as well as with clients in England and China.
• Spearheaded the USB interface integration into our product.

Software Engineer

• Generated business to business sales through working with top companies in Israel; cultivate strong professional relationships and trust as well as support client need.

Sales Manager

Head of GTM @ Jigso | Customer Success Leader | Top 100 CS Strategist 2021 & 2022 | Advisor & Mentor

Driving Employee, Customer & Business Success. In this order.

A Customer-facing Business Development expert, with experience in Customer Success, Strategic Account Management, Sales, Growth Generation, and Retention.
MBA and Computer Science graduate with Technological background and 15+ years of Management experience.
Has great Social Skills, Business Acumen, Learns Quickly, always faces New Challenges with Enthusiasm, and Gets the Job Done.

taplio

The Battle

Erika Villarreal

Shai Ritblatt 🇮🇱

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