Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Remark-able 

Catalyst Software

Building the most powerful growth engine the SaaS industry has ever seen as part of an invite-only community of 100+ CROs, CCOs, VPs of CS, and VPs of sales, launched by Edward Chiu and Kevin Chiu.

Customer Led Growth Advisor

I create strategies for SaaS companies to deliver more customer value. Grow faster, further and more profitable through expansions, upsells and referrals.

SaaS companies are leaving 80-90% of revenue on the table because their CSM team is not driving growth. They are fighting tooth and nail merely to keep churn from exploding. With limited success.

But it's not their fault. They have never learned how to do it. They were taught practices that are built on wishful thinking and oversimplification. They were not trained on the 6 core disciplines of successful CSM

- Customer Discovery
- Success Planning
- Customer Enablement
- Tracking Progress
- Demonstrating Value
- Monetizing Value

Want to unlock your CSM team's growth potential? Give them the right education and training.

Markus Rentsch

taplio

The Battle

Erika Villarreal

Markus Rentsch

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