Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Diana De Jesus

Stand The F*ck Out

General Manager

Strategic CS Labs

Founder

Women in Customer Success

Advisor

The Customer Success Project & Diana De Jesus

Customer Success Coach, Consultant, Content Creator

Catalyst Software

Customer Marketing Manager

atSpoke

Enterprise Customer Success Manager 

Hotjar

Team Lead, Customer Experience

Customer Success

Evolving Media Network

Application Developer Intern

Provisor Property Preservation

Co Owner

Upskilling Customer Success Professionals Everywhere | Founder @ The Customer Success Project

Hey there 👋 

So nice of you to stop by! 

Here are the things I'm working on: 

#1 Stand The F*ck Out - Helping folks position their business, find their people and build a durable brand. 

#2 Down to Grow - Teaching B2B content creators and brands how to grow their revenue through influencer marketing & sponsorships.

#3 Strategic CS Labs - Helping Customer Success professionals become high performers through on-demand training.

Self Employed

taplio

The Battle

Erika Villarreal

Diana De Jesus

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