Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Cornerstone OnDemand

In my role as a Customer Success Manager at Cornerstone OnDemand, I facilitate the transition to Go-Live for APJ Customers, ensuring self-sufficiency and high satisfaction with talent management solutions. I provide coaching and make recommendations for continued success in workflows and system configuration.

Customer Success Manager, APJ

Sr Customer Success Manager

With 11+ years of experience, I have joined as Sr Associate CSS at EdCast. I am a part of Future Skillsprime initiative by NASSCOM for the upskilling and reskilling of our Nation.

EdCast is an AI-Powered Knowledge Cloud for Learning and growth. Its award-winning platform is used internationally by Global 2,000 companies and large government organizations, including NASSCOM and World Economic Forum. 

Visit https://www.cornerstoneondemand.com/ to connect with us and know more. 

Thanks

Sr Associate CSS

IIHT Ltd

At IIHT, we work with the mission to help the Learning and development teams of the enterprise to plan the learning journey for their employees and for the freshers joining them. With the new innovations in technology sector, it is now more important than ever to establish a mindset of continuous learning. I work on the Customer Success Team at IIHT and help the enterprise customers to integrate learning into the employee lifecycle and align L&D back to business outcomes.

Major KRA:-

📌To support the sales team by showing the product demos to the enterprise clients
📌To make the trial licenses generated for the prospects and make sure that they experience the platform 
📌Collecting feedback and working on the review shared by the clients
📌To identify and document the desired business outcomes aligned to L&D in consultation with the client
📌To proactively solve problems using IIHT solutions
📌To work very closely with the client POC and make strategies for better adoption of the platform
📌To build and present business reviews during gthe governance calls with the client
 📌Work with internal teams as a customer advocate Advocate to drive product and process innovation

IFS Pvt. Ltd

1.communicating with target audiences and managing customer relationships.
2.maintaining and updating customer databases.
3.arranging the effective distribution of marketing materials.
4.Corporate communication with the CEO's and CFO's of the organisations.

Marketing Executive

Lovely public school

senior teacher

Kent RO

Telemarketing of Kent systems to the targeted customers.

telemarketing executive

Indus Ford and Kotak Mahindra

marketing executive

HFCL

Worked with Max New York Life Insurance as Supervisor - New Business for about two years

Team Leader

Supervisor- new business

Max New york life insurance

At Cornerstone OnDemand, our team is committed to elevating the customer journey through strategic alignment of learning solutions with business outcomes. My role as Senior Customer Success Manager revolves around harnessing the power of EdTech to foster workforce agility and enable continuous upskilling and reskilling. With a proven track record recognized by the Top 100 Customer Success Strategist award, I contribute to advancing the digital adoption of our platform.

Leveraging qualitative research and presentation talents, our work prioritizes client objectives and technological integration. I've been instrumental in delivering impactful product demonstrations and facilitating trial license experiences, which have been pivotal in showcasing our platform's transformative capabilities. Our collective efforts ensure that learning and development are not just aligned, but integral to the success of our enterprise clients.

taplio

The Battle

Erika Villarreal

Deepali Jagota

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