Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Forescout Technologies Inc.

Infoblox

Partner Support Specialist 

Senior Customer Success Specialist(META)

Customer Success Specialist(META)

Deelah Construction and Power Tools

Business Owner

MRA RESTAURANTS

Front Desk Manager

Prayag India Marketing Calicut

Operations Manager

Blue World Technologies India

Transcriptionist

MOBILECOMM

Radio Frequency Engineer

NEMHANS SOLUTIONS PVT. LTD

EMF & BB Test Coordinator

ZTE Corporation

Internship Trainee

Senior Customer Success Specialist | Network and Security | Cyber Security | SAAS | Digital Transformation

Over 19 years of experience in different industries.Last worked in the role of a Senior Customer Success Specialist with Infoblox handling the Middle East, Turkey & Africa Region (META) customers, helping them with their product onboarding, bringing awareness and increasing adoption, bringing product stickiness that helps retaining the customer thereby increasing willingness to renew the product. Assisting customers with support cases and escalating when needed, working together with Product Management team to bring forth customer's requirement, building relationship with Partners as they work more closely with customers, and engaging with Renewals team to track renewal status. Arranging technical sessions that includes demos or walkthroughs on different features of the product, informing customers about webinars and upcoming product enhancements.

Afzal Ebrahim

taplio

The Battle

Erika Villarreal

Afzal Ebrahim

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