Eric Basu

Founder and Chief Executive Officer, Haiku Inc

As the CEO of Haiku Inc, I am passionate about creating innovative and engaging games that teach real-world cybersecurity skills and connect players to career opportunities. With over 20 years of experience as a serial entrepreneur and investor in the cybersecurity and technology sectors, I have founded and led multiple successful startups, such as Sentek Global, a leading provider of government and commercial cybersecurity solutions, and the San Diego Cyber Center of Excellence, a nonprofit organization that fosters the growth and development of the cybersecurity ecosystem in the region.

I leverage my diverse background and expertise in gaming, cybersecurity, business development, public speaking, government contracting, and military special operations to build and scale high-performance teams, create value from ideas, and solve complex problems. As a former SEAL officer in the U.S. Navy, I have a strong sense of mission, leadership, and resilience, and I aim to inspire and empower others to achieve their full potential. I am also an active member of the board of directors and advisor to several organizations that support law enforcement, military veterans, and education, such as the Las Vegas Metropolitan Police Department Foundation, the Veteran Fund, and Saved In America.

Founder and Member Board of Directors

Founder and member of the Board of Directors, responsible for the standup, oversight, and management of the non-profit. The San Diego CCOE is dedicated to making the greater San Diego region into a Cyber Security Center of Excellence, resulting in an increase in jobs, talent, and capital in the cyber security vertical to the region.

I received my early order of GTG energy pouches, a company started by my buddy Joshua Gunderson.  When Josh first described the product to me as a natural substitute for folks who used to use dip (chewing tobacco), I thought that it wasn’t really a product for me since I never dipped (one of the minority in the SEAL Teams who didn’t).  However, with my passion for flying GA planes long distances and the limitations on my bladder, I found these work great for giving me extra energy without requiring more frequent bathroom breaks.  They also aren’t as harsh as coffee on my stomach as I get older.  I’ve been impressed with Josh as I’ve watched his entrepreneurial journey and I’m even more impressed with his product.  

Def worth a try if you need more energy in your day, for work, school or just getting through the day.

https://www.gtg.energy

No alternative text description for this image

I am a highly successful results driven Financial Services Leader. A strategic and transformative thinker who builds winning teams and thrives in a digital business world. My journey in operational management began 25+ years ago in mortgage servicing for a fortune 500 bank. During this tenure, I was able to grow in my career being promoted 9X and helped scale and build out Call Centers and Collections teams while the mortgage portfolio grew from 1M loans to a peak of 10M loans. I helped build and scale a best-in-class collections team providing exceptional customer service and supporting the dream of homeownership through retention, and industry low delinquency ratios. I have a deep understanding of consumer lending servicing all products, banking and mortgage servicing, customer complaints, compliance, and call centers.

Leadership Operational Excellence-
✅	Strategic visionary and future focused leader with a strong ability to forecast challenges and generate solutions
✅	Analytical thinker using data driven insights 
✅	Problem solver
✅	Strong coach and mentor to my employees
✅   Strong focus on employee satisfaction and retention
✅   Ability to develop, train, and build talent bench strength
✅    Relationship building across organization


CORE SKILLS and SYSTEMS:

✅   Customer Service
✅	Credit and Collections Management
✅   Audit exam management
✅	Risk and compliance management
✅   Loan workout and Loss Mitigation 
✅	Key Indicator and dashboard Controls
✅	Budget, staffing, and capacity planning
✅   Workforce management
✅	AI and Machine learning 
✅   CRM-Salesforce
✅   Qualtrics
✅	Quality Assurance
✅	Complaints Management
✅	Customer Resolution
✅	Customer experience
✅   Portfolio Management
✅   Investor relationship management
✅   3rd Party & Vendor management
✅	Omni Channel strategies
✅	Genysis
✅	NICE Call recording
✅   IVR and Call Routing
✅	Predictive dialing systems including Aspect, Davox, and Genysis
✅	Credit risk analysis and trending
✅   Tableau
✅    Looker
✅	Workday
✅	Zoom, Cisco-Web X, and Microsoft Teams
✅	XP2 Core, and MSP Blacknight/ICE-Mortgage Servicing Platform
✅	Credit reporting
✅	Mentorship programs

taplio

The Battle

Eric Basu

Paul Mueller, CPPM

Followers

Posts

Engagements

Likes

Performance ScoreEric Basu's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Eric Basu

Paul Mueller, CPPM

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Eric Basu's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreEric Basu's LinkedIn Performance