ZOKRI

Strategy and OKR Consultant

Outcomes Thinking 

I help product organisations change their focus from outputs to outcomes. 

My typical clients are high-growth tech-oriented startups.  

I coach leadership teams to articulate their strategy, define persistent metrics and set powerful goals. 

Then I work with their teams to employ fast learning cycles to significantly improve their chances of delivering the outcomes the organisation and their customers need.

https://www.outcomesthinking.com/learnokr

Strategy and OKR Coach

Elsevier

At Elsevier I focused on achieving a few key goals. 
* Building organisational alignment through the implementation of OKRs
* Coaching and training product teams in outcomes planning product management techniques
* Managing the organisations largest portfolio of product investments

Achieving this has drawn on my three key work passions
* Through the implementation of OKRs I helped colleague understand the 'why?'
* Collectively we promoted inclusion and psychological safety with the teams we worked in
* I helped strengthen the bond between strategy and execution.

I also learned from working with a rapidly growing and highly capable technology organisation as part of the leadership team. 

And learned from the things I’ve tried that didn’t work and continue to do so!

Senior Portfolio Director

Program Manager

Pearson

In a technical product management role, I pioneered the use of semantic technology at Pearson, with a purpose of connecting data to provide organisational, content and customer insights. Created the strategy for linked data and formed a vision that spanned the key data that drives Pearson. 

Led a team that built the first Pearson tool to utilise semantic technology.

Head of Semantic Technology

Department head, accountable for the solution design, technical strategy, development and business fit of global content related products. Launched an image management product for educational content authors.
Accountable for three significant international digital products. Led a team of c. 45 mixed domain people.

Head of Content Management - Systems Development

Marsh

Brought on board in an interim role to kick-start the implementation of corporate web based content management systems. Accountable for re-focusing the programme and fast tracking a return on investment. Introduced Agile techniques to this inflight programme.

Provided department wide guidance on programme management best practice.

Interim Program Manager

Director level consultant, leading engagements with EMC’s highest profile clients all with budgets exceeding £1m. Consulted on transformation and change management for clients in a range of sectors, including finance, insurance and oil and gas.

Principal Consultant

Interim Project Management of a difficult IT project replacing key systems in insurance and reinsurance functions. 

Successfully re-focused scope of the project and delivered the system to pilot groups within the business.

Interim Project Manager

Envoque

Founding Partner

Strategy and Business Analyst

I am a strategy and OKR coach who helps organisations from household names to hyper-growth unicorns align and focus with OKRs. 

Do you want to connect your work to your strategy? Do you want to  focus on the things that really impact your customers, your employees and your organisation? 

If so, let’s talk.

If you want to know more about what I do, my clients can tell you better than I can.

“Collaborational, easy to work with, reliable, sticks to his words, inclusive, really values including everyone and pays attention to detail and each member of a (workshop) group”
Olivia Hupfeld, EQT Ventures describing a recent on-site workshop

“Pragmatic, hands on, flexible and business oriented expert who can apply OKR principles in a practical way to any organisation” - 
CPO, Insurtech Unicorn.

“With Ian's help we made a huge amount of progress last quarter from a standing start. The OKRs are incredibly clear and specific. We established a really good basis.”   
CEO

“Deep expertise and recognised OKR Leader”
CoS, Unicorn

"Yes, we definitely saw a difference. I would like to thank you a ton for the pro-active collaboration last year – it really helped us move forward!" - COO Unicorn Fintech

”Senior team had a range of complex personalities…. your approach was to build relationships and manage stakeholders carefully which paid off”



“You helped the Leadership Team become outcomes driven”

"Huge amount of progress last quarter from a standing start"

“Ian was particularly good at holding us to account”

“Ian is a terrific facilitator. The right balance of seriousness, knowledge, humour and patience.“

Ian Harvey

MetLife

Director-  Agile Enablement Strategic Delivery Lead

ICON Agility Services

(Freelance contractor) 
Leveraged methodologies like Agile and Design Thinking to enhance user engagement and streamline workflows, achieving a 25% increase in user engagement within the first quarter through iterative design sprints.

Conducted value stream mapping workshops, leading to a 20% improvement in user experience metrics by identifying and eliminating process bottlenecks.

Coached product managers on customer-centric development, resulting in a 15% rise in customer satisfaction scores through hands-on guidance and regular feedback loops from users.

Adopted a pragmatic and adaptive approach to tailor practices to each client’s needs, such as customizing Agile practices for non-traditional team structures, improving collaboration, and accelerating delivery times.

Strategically aligned product initiatives with business goals, driving innovation and efficiency. Led a cross-functional team to launch a new feature that met user needs and opened new revenue streams.

Focused on the customer journey and user experience by regularly aligning key metrics to identify areas of opportunity. Revamped the onboarding process based on user feedback, resulting in a 30% reduction in churn rate.

Product Operations and Change Agility Specialist

Envestnet, Inc

Fintech-Wealth Management SaaS company (~2,000 clients) 

Led a pilot project in collaboration with product management and engineering, overseeing the migration to Snowflake for enhanced data analytics capabilities. Utilized Agile product delivery processes to improve the release cycle, achieving bi-weekly stakeholder feedback demos and monthly releases.

Managed a team of 5 Agile Delivery Leads, effectively translating IT SDLC processes to align with Product Operations PDLC, significantly enhancing overall efficiency through Agile practices.

Championed design thinking practices, conducting strategic alignment workshops, design sprints, and customer/user journey mapping exercises, which resulted in a better product-market fit and increased user satisfaction.

Implemented Agile and Design Thinking methodologies, achieving a 25% increase in user engagement and a 20% improvement in user experience metrics.

Coached product managers on customer-centric development, leading to a 15% rise in customer satisfaction scores and enhanced team collaboration.

Aligned product initiatives with business goals, driving innovation and efficiency, and successfully launching new features that generated new revenue streams.

Director of Agile Operations and Enablement

Ingenious Agile

Self-employed Product Enablement Consultant/Coach who helped Product organizations adapt to methods and frameworks to optimize processes to achieve business agility. 
I have worked in various types of product organizations, including companies without a formal product department who have chosen to adopt an Agile framework with roles in Product and needed help to rationalize this transition adopting agile product delivery (SDLC + PDLC) .
Successfully optimized product development lifecycles (PDLC) across diverse industries, including SaaS - FinTech, HealthTech, EdTech, and Retail/eCommerce, leading to faster time-to-market and significant cost savings for clients by implementing Agile methodologies with iterative feedback loops, reducing development risks and speeding up product delivery by 4 months.
Led value stream identification and mapping workshops, coached teams on integrating user research into product discovery phases, and established the use of OKRs, resulting in streamlined processes, an 8% increase in customer satisfaction and retention, and a 10% increase in successful product launches.

Agile Product Operations and Transformation Consultant

WellCare Health Plans

Contractor role

Pioneered Agile practices (Scrum) in a healthcare insurance environment, replacing a waterfall approach to foster iterative development, enhance collaboration, and improve project efficiency; successfully transitioned a large Salesforce and Pega integration project using story mapping for BRD creation, ensuring alignment and on-time delivery while demonstrating strong communication, leadership, and problem-solving skills.

Senior Agile Operations Coach (Contract)

Adheris Health

Pharmaceutical marketing company
Rescued a delayed CRM project, achieving on-time delivery within 3 months through Agile implementation and strong stakeholder collaboration for pharmaceutical marketing company.

Senior Program Manager

Veratics, Inc.

Veteran-owned software consulting company 

Spearheaded the Agile playbook and led the successful implementation of a Scrum pilot program for a healthcare client's Data & Analytics department, improving team processes and collaboration, resulting in a 20-30% reduction in time to deliver insights and reports faster.

Senior Agile Product Delivery Consultant

FlipSwitch

Education SaaS software company 

Spearheaded the PDLC Agile playbook for the entire product department for EdTech software company for secondary education. 
Increased Cross-Functional Collaboration & Project Delivery Efficiency with 2 week product releases through the adoption of organization-wide adoption of Agile methodologies (Scrum & Kanban)
Introduced Agile Marketing concepts with sister marketing company to improved client projects deliveries by optimizing workflow across specialized skillsets within marketing team.

 Product Delivery Lead (Edtech)

American Express

Spearheaded Agile adoption (Scrum) within the American Express mobile product team, fostering collaboration between product managers, engineers, and our third-party design agency. This streamlined development, improved communication, and reduced wait times for new features by 6 months, allowing for faster product iteration and time to market.

Product Delivery Lead  (Payments)

Q Interactive

Online marketing company

Returned back to company to help adopt Lean and Agile practices within IT to improve collaboration and prioritization of projects. 
Minimized competing priorities, improved trust and transparency between product and IT

Technical Program Manager

I’m a Strategic Delivery Lead who builds AI-ready, adaptive operating models that connect strategy to execution and make product delivery scalable and outcome-driven.

What I do best:
	•	Be creative in finding fit-for-purpose solutions—cutting through rigid frameworks and focusing on the basics of product delivery.
	•	Design operating models that elevate product delivery and business operations at enterprise scale.
	•	Create data-driven insights and signals that make the invisible visible and enable leaders to act with confidence.

What drives me:
	•	A passion for AI readiness—helping organizations prepare to adapt and thrive in the AI-driven future of work.
	•	A commitment as a women’s longevity advocate—an underserved need and fast-growing market where innovation, adaptability, and data matter as much as they do in business.

I believe strategy and operations should move together—not apart. My work ensures organizations can scale, adapt, and deliver measurable value while preparing for the future.


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The Battle

Ian Harvey

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