ZOKRI

Strategy and OKR Consultant

Outcomes Thinking 

I help product organisations change their focus from outputs to outcomes. 

My typical clients are high-growth tech-oriented startups.  

I coach leadership teams to articulate their strategy, define persistent metrics and set powerful goals. 

Then I work with their teams to employ fast learning cycles to significantly improve their chances of delivering the outcomes the organisation and their customers need.

https://www.outcomesthinking.com/learnokr

Strategy and OKR Coach

Elsevier

At Elsevier I focused on achieving a few key goals. 
* Building organisational alignment through the implementation of OKRs
* Coaching and training product teams in outcomes planning product management techniques
* Managing the organisations largest portfolio of product investments

Achieving this has drawn on my three key work passions
* Through the implementation of OKRs I helped colleague understand the 'why?'
* Collectively we promoted inclusion and psychological safety with the teams we worked in
* I helped strengthen the bond between strategy and execution.

I also learned from working with a rapidly growing and highly capable technology organisation as part of the leadership team. 

And learned from the things I’ve tried that didn’t work and continue to do so!

Senior Portfolio Director

Program Manager

Pearson

In a technical product management role, I pioneered the use of semantic technology at Pearson, with a purpose of connecting data to provide organisational, content and customer insights. Created the strategy for linked data and formed a vision that spanned the key data that drives Pearson. 

Led a team that built the first Pearson tool to utilise semantic technology.

Head of Semantic Technology

Department head, accountable for the solution design, technical strategy, development and business fit of global content related products. Launched an image management product for educational content authors.
Accountable for three significant international digital products. Led a team of c. 45 mixed domain people.

Head of Content Management - Systems Development

Marsh

Brought on board in an interim role to kick-start the implementation of corporate web based content management systems. Accountable for re-focusing the programme and fast tracking a return on investment. Introduced Agile techniques to this inflight programme.

Provided department wide guidance on programme management best practice.

Interim Program Manager

Director level consultant, leading engagements with EMC’s highest profile clients all with budgets exceeding £1m. Consulted on transformation and change management for clients in a range of sectors, including finance, insurance and oil and gas.

Principal Consultant

Interim Project Management of a difficult IT project replacing key systems in insurance and reinsurance functions. 

Successfully re-focused scope of the project and delivered the system to pilot groups within the business.

Interim Project Manager

Envoque

Founding Partner

Strategy and Business Analyst

I am a strategy and OKR coach who helps organisations from household names to hyper-growth unicorns align and focus with OKRs. 

Do you want to connect your work to your strategy? Do you want to  focus on the things that really impact your customers, your employees and your organisation? 

If so, let’s talk.

If you want to know more about what I do, my clients can tell you better than I can.

“Collaborational, easy to work with, reliable, sticks to his words, inclusive, really values including everyone and pays attention to detail and each member of a (workshop) group”
Olivia Hupfeld, EQT Ventures describing a recent on-site workshop

“Pragmatic, hands on, flexible and business oriented expert who can apply OKR principles in a practical way to any organisation” - 
CPO, Insurtech Unicorn.

“With Ian's help we made a huge amount of progress last quarter from a standing start. The OKRs are incredibly clear and specific. We established a really good basis.”   
CEO

“Deep expertise and recognised OKR Leader”
CoS, Unicorn

"Yes, we definitely saw a difference. I would like to thank you a ton for the pro-active collaboration last year – it really helped us move forward!" - COO Unicorn Fintech

”Senior team had a range of complex personalities…. your approach was to build relationships and manage stakeholders carefully which paid off”



“You helped the Leadership Team become outcomes driven”

"Huge amount of progress last quarter from a standing start"

“Ian was particularly good at holding us to account”

“Ian is a terrific facilitator. The right balance of seriousness, knowledge, humour and patience.“

Ian Harvey

TravelLocal

Promoted into a Head of Product role and joined the company leadership team

Key achievements
- Managing and coaching a team of 2 Product Managers and UX & Design lead
- Outlined long term Product Experience Vision
- Defined and beginning to deliver on product strategy for merging TravelLocal and DE based trip.me businesses
- Continual collaboration with internal functional teams
- Pushing the product-led growth mindset throughout the business
- Owning key strategic objectives from concept to implementation

Head of Product

Recruited as the first Product hire in a scaling travel business.

Key achievements 
- Established foundational Product practices including A/B testing, outcome-based focus, and user research 
- Implemented learnings from customer interviews and discovery processes across customer, internal and B2B products
- Set up first customer research through an external agency which led to the hire of our first UX designer
- Defined key customer journey metrics
- Procured appropriate product management tools
- Introduced and set up initial OKR framework

Product Lead

JUST EAT

The purpose of this role was to ensure that the problems, challenges and business needs of a particular market were understood, validated and communicated back to the global business. The role required engagement at all stages of the product development lifecycle across business functional groups and senior stakeholders in multiple locations. 

Key responsibilities
- End-to-end product management of consumer-facing and B2B products in a global marketplace
- Engaging with stakeholders across multiple functional groups to understand business challenges
- Working collaboratively with internationally distributed development teams, UX and business intelligence
- Managing and validating requests for product change from internal stakeholders
- Prioritising change with data and outlining potential business value and impact
- Monitoring the performance of products in market
-­ Defining future product improvements through research and discovery processes
- Managing a team and processes for the reporting of bugs and support requests

Senior Product Manager

This role combined business analysis and project management with the goal to internationalise customer facing and internal UK software products. The role involved defining and managing international requirements and work-streams with an offshore development team.

Key responsibilities 
- Business and product analysis for an eCommerce platform from an international perspective
- Project management for delivery of software updates and releases
- Launch of first international iOS and Android apps
- Release management
- Defining business priorities and requirements for offshore development team
- Sprint planning and process improvement 
- Stakeholder management

Internationalisation Lead

A Quality Assurance role testing customer facing and internal software on an eCommerce platform. 

Key responsibilities
- Testing customer facing website and back office administration software.
- Integration testing between multiple applications across a core platform. 
- Continuous Integration using tools such as SVN and TeamCity.
- Sprint planning, defect logging and tracking using Jira.
- Documenting functionality and processes on internal Wiki.
- Managing test environments.
- Writing test scenarios in BDD format using tools such as Cucumber and Ruby Mine.

QA Engineer

TalkTalk

A Quality Assurance role testing telecommunication hardware and software being distributed to in excess of 4 million customers

Key responsibilities
- Testing Web UI and installation CDs for connectivity device management.
- Designing, executing and managing test cases.
- Defect logging and tracking using Jira.
- Documenting functionality and known issues for handover to Customer Support Centre before release.
- Managing test environments.
- Escalating risks and concerns to business stakeholders.

A Quality Assurance role testing a CRM software tool in English, French and German for European Call Centres supporting in excess of 5 million customers

Key responsibilities
- Testing Web Applications built in house to meet new business objectives whilst phasing out legacy software.
- Ensuring all new software features were tested independently and regressed as part of a monthly release schedule.
- Estimating future work requests by considering level of effort.
- Test case management using HP Quality Centre.
- Raising defects and assigning to in house development team.
- Leading a wide range of software projects from a QA perspective escalating risks and concerns.

First Choice

A Quality Assurance and System Analysis role supporting a suite of travel booking software for a travel agency network of over 400 retail sites.

Key responsibilities
- Designing and executing test cases based around functional requirements.
- Defect logging and tracking using 3rd party tool.
- Liaising with 3rd party software supplier to ensure defect fix and resolution.
- Attending user groups to discuss then review business requirements.
- Software release process management.
- 24 hour system support and maintenance.

Systems Administrator

Key responsibilities
- First line support for the infrastructure, hardware and software issues for a travel agency network of over 400 retail sites.
- Meet all agreed SLA’s regarding issue logging, escalation and fix times.

IT Support

An experienced Product Management professional with a demonstrated history of working in multiple sectors and businesses of varying scales across international markets. Both customer centric and data led with a passion for solving complex problems with simple solutions.

taplio

The Battle

Ian Harvey

Dominic Perry

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