LEI Partner

Codenot

Founder

Rendin

Angel Investor

Cuploop

Codelive

Chief Information Officer

Helping small to medium-sized businesses with UI/UX design, branding, and software development

I'm Endrik. I run things at Codenot, where we're all about making cool UI/UX designs, unique branding, and solid software for small and medium-sized businesses. My thing is Agile management, which means I make sure our projects are done on time without cutting corners on quality.

Here's what we offer:

UI/UX Design: We make user-friendly interfaces that are a breeze to use.
Branding: We help your brand stand out and connect with your audience.
Software Development: We build strong software that helps your business grow.
I've led some big projects, with budgets over €1 million, and helped them succeed and hit their digital goals.

Feel free to hit me up to chat about how we can help your business in the digital world. Check out what we do at https://codenot.studio.

Outside work, I'm all about wakeboarding. It's an awesome way to challenge myself and stay active. I believe it's important to balance work with fun stuff, and I love meeting people who are into outdoor adventures too.

Endrik Kõverjalg

Letthem OÜ

I founded Letthem with a mission to help small and mid-sized businesses thrive by offering comprehensive consulting services. From accounting and day-to-day business support to strategic planning, we focus on personalised solutions that optimise operations, drive automation, and fuel growth.

Chief Executive Officer I Founder

Mitt Ventilatsioon OÜ

As the Operating & Financial Advisor, I contribute to the company’s strategy, financial planning, and process development, while supporting daily operations and personnel management.

Mitt Ventilatsioon provides comprehensive ventilation system services, including design, installation, and maintenance. Our key differentiator lies in our team's experience from the Nordic countries, combined with expertise in building highly scalable, optimized teams with a strong focus on customer value.
We are committed to following industry best practices while maintaining a customer-centric approach. Our aim is to deliver more than just a service, finding the best solutions tailored to each client’s needs.

Operating & Financial Advisor | Board Member

Entro

Taking care of people management, day-to-day business operations, value proposition, strategy, and execution of it.

Chief Operating Officer | Board Member

Entro is a business agency that provides accounting and business development services. 
My role at Entro is to rebuild, create, and improve all processes, positioning the business to reach the next level. In the initial phase, I am focusing on business development, followed by a shift to strategic planning and execution with ambitious goals to achieve by 2025 and beyond.

Head of Strategy

Change

5 years in short -  key areas of responsibilities and highlights:
• Establishment of the Customer Support and Operations function from scratch, being the first to handle customer care for the company and to start building up the processes, tools, and team for Support/OPS/KYC/AML;
• In addition to my main role, covered several areas of the company and fulfilled additional positions/areas, such as Quality Assurance, Dealing, and Treasury management (during the last bull market), Localisation, and full-time Product Manager, etc;
• Drove high customer satisfaction levels, with a consistent CSAT rating between 92% to 97%, positioning support quality as a key differentiator and selling point of the company;
• Worked closely with Product Team, and led the development of Support and Back-Office from scratch as a Product Manager with an aim to build efficient procedures to set the company in a position of being ready for the scale-up phase. Managed integrations and relationships with 3rd parties to automate the payments and KYC&AML processes and reduce the human factor/cost and ensure high customer satisfaction with the service, yet still comply with the legal requirements and meet the business goals. In addition to a high-quality Customer Support experience, fast payments become one of the key selling points of the company as a result;
•  Managed a hybrid team of 3-8 professionals responsible for the Support, KYC, AML, and other customer-facing procedures,  even while having a customer base size of 125K verified users and 25K active monthly customers as top measures;
• Worked closely with industry-leading platforms such as Intercom, Zendesk, Lokalise, Onfido, Veriff, BitGo, Kraken, MetaTrader, Chainalysis, ComplyAdvantage, LHV, Solaris Group (previously Contis), etc.

Acknowledgments: 
I've been voted by the team and received the first and only, Changemaker 2020 title, for truly living the company values and bringing the biggest impact.

Chief Customer Officer | Head of Customer Support & Operations

Customer Support/Operations Lead

Rakuten Fits Me

5 years in short -  key areas of responsibilities and highlights:
• Led the shape-shifting robot mannequins project together with the Tartu University Idea Lab. We achieved the business goal to develop the machine reproducible mannequins where 3D printing and other new technologies and materials were in use. This fulfilled one of the main business goals that lead to the successful acquisition of the company by Rakuten (back then this ended up in the top 10 most successful exits in Estonia);
• Led a team size of 6-18 and was one of the key management team members in Estonia and responsible for meeting the company goals from the service delivery side;
• Worked closely with the developers to build the Back-Office, and improve and automate the processes for Virtual Fitting Room service. We managed to improve the go-live period for one product from 6-8 days to 4-6 hours;
• Fully owned the self-service product launch for freemium customers and worked closely with the Product Team to deliver the service to the market (creating web service from scratch, UX/UI, support tools integration, user testing, etc).
• As a B2B Customer Success Manager had a chance to work with big brands such as Hugo Boss, LK Bennett, John Lewis, Hawes&Curtis, Thomas Pink, Twinset, Nike, Superdry, etc.

Acknowledgments: 
I have been voted by the team as an employee of the year in 2 categories out of 5: "The Eagle Eye" and "Passionately Professional" -  which is one of Rakuten's core values

taplio

The Battle

Endrik Kõverjalg

Kaisa Kasak

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