Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Tristan Berguer

Founder of Carimmat, Lootingg, Nicecactus | Author of the book "Le langage décrypté des gamers" | Author-Composer | Former gamer | Product Manager 🚀

🎯 Co-founder of Buska
📜 Founder of PressPilot
🚘 Founder of Carimmat
💨 Co-founder of Peenut
🕹 Founder of Lootingg
🎤 Author-Composer
🏢 Co-founder of NiceCactus (Esport-Management)
📚 Author of the book "Le langage décrypté des gamers"
🎮 Professional Player CS:GO

Founder & Product Manager

Carimmat is a dating application by license plate.
Officially launched in France in January 2021, it is in October 2021 that the new version of the application sees the light of day with more than 150 000 recurring users.
https://www.carimmat.com

taplio

The Battle

Ena Mandic

Tristan Berguer

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