Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

lempire

Full Stack Developer

tweethunter & Taplio

Full-stack Developer

Live Church Solutions - 501(c)(3)

Working at all levels for all the family apps.

Managing app permissions based on user role is one of the most interesting part of the project. I get to implement really cool stuff like cypress tests for E2E testing, Docker container deployments on aws, convert create-react-app to a Next app and counting on implementing more of these.

Sparkle Infotech

Worked on various projects in JS land. From frontend to backend to deployments.

Software Engineer

Star engineering works

Intern

Dakshin Gujarat Vij Company Limited

There was a lot of learning about the measures & instruments used for power
transmission. They had also shown the testing of meters before giving to consumers.
Tariff & billing scheme was also explained then a visit to a substation. Lastly the scheming
of solar panel installation

Building things at TweetHunterIO, TaplioHQ, TwemexApp, livecs.org

Pranav Malvawala

taplio

The Battle

Ena Mandic

Pranav Malvawala

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