Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

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Key Account Manager

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Market Research Team Lead

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Senior Research Agent 

・ Market Research/ Lead generation 
-Entering data in the lists received from an account manager; looking for people in specific positions in companies, in accordance with the requirements of an account manager 
-Processing data for further processes 
-The requalification of the list from account manager; making decision about the adequacy of the information received by the needs of client 

・ Proceration of new ideas and suggestion for clients in cooperation with account manager

Market Research Specialist

Sales Development Representative with demonstrated history in Market Research.

taplio

The Battle

Ena Mandic

Petar Jokanovic

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