Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Lucas SCHILLING

lempire

Senior Full Stack Developer

Entrepreneur

Opteamum

Lead Developer JS

Javascript Full Stack Developer

Full Stack Senior Developer | IT & Automotive Enthusiast | Entrepreneur

Driven by a deep passion for both technology and cars, I am a results-oriented Full Stack Senior Developer with over 5 years of experience in creating innovative web solutions. Proficient in JS/TS web languages and frameworks (Angular, React, NestJS, MongoDB) and IT technologies like Docker, AWS, K8S, CI/CD...

My technical background, coupled with a natural curiosity and problem-solving mindset, enables me to tackle complex challenges head-on, consistently delivering robust and user-friendly solutions. With a keen eye for detail and a focus on performance optimization.

Beyond my technical expertise, my enthusiasm for IT and cars is contagious, fostering collaborative and engaging work environments.

taplio

The Battle

Ena Mandic

Lucas SCHILLING

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