Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

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Business meets social impact | Partnerships & Community @lemlist 🪄

I’ve had some crazy career and life adventures from founding a video production company to launching a PR division, and scaling partnership programs. I love turning ideas into reality 🪄 

In 2022, I moved to France for a dream job and in 2023, I switched over to SaaS partnerships at lempire, a bootstrapped software company making $28M ARR. I’ve built and scaled the lemlist’s affiliate, service partner, and reseller programs from the ground up. These programs now drive **$120k MRR** and contribute **20% of total acquisition**.

What I can do for you: 

→ Find the best way to partner with lemlist 

→ Have a talk about what joining lempire is like

→ A 50-50: rant about how difficult it is to move to France, and rant about how great it is to move to France + give you survival tips for your first year

Partnerships & Community Lead

taplio

The Battle

Ena Mandic

Lilibeth Acuna

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