Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Gregoire LUEL

lemlist

Team Lead Account Executive - EMEA

Sales Account Executive / Growth Outbound  

FORTERRO

North-East France Sales Engineer ERP

FINAXYS

I helped IT project manager to recruit faster and better engineer.
Sector : Bank, Finance, Insurance (CACIB, LCL, Allianz...)

Sales :
•	Prospecting news business (physical, phone, mail) 
•	Discovery call with Head of IT 
•	Contract negociation with clients and purchasing division
•	Account management 

HR : Build from scratch and Manage a team of 25 consultants 

Recruiter : Head hunting and conduct interviews

Coach : Prepare engineers to succeed interviews 

CRM project manager & referent : 
•	Help FINAXYS to build the CRM strategy (Hubspot)
•	Conduct training for sales/managers  & Daily support 

Key results :

2022 : 2,8M€ revenues (230k MRR), from 12 engineers to 27 engineers, Q1 Best Performer
•	Winning the first Blockchain project for FINAXYS : Build in a short time a team of 10 engineers from scratch to work for a multibanks blockchain project (700 000€ revenues generated in 6 months) 
•	Website redesign in collaboration with a digital agency 

2021 : 1,4 M€ revenues (120k MRR), from 4 to 12 engineers, Q1 Best Performer
•	Hubspot implementation 

2020 (10 months) : from 0 to 4 engineers

Sales / Business Manager

Affaire Média

Helping SMB to growth their income and online influence

•	Creation : website (Shopify / Wordpress), visuals (Photoshop, Canva) , social media content
•	Audit and build strategy : SEO, SEA (Facebook Ads, Google Ads), Funnel
•	Sales : prospecting, discovery meeting & commercial proposition

Digital project manager

Building outbound process with RevOps that are efficient & simple for their BDRs and AEs

Sales Fullstack - Driving lempire from $20M to $100M. 

Sales - want to book more qualified meetings ?

Head of sales - want to create an efficient multichannel outreach strategy for your sales ?

Growth manager - want to generate more qualified leads in autopilot ?

Sales Ops - want to streamline your outbound process ?

Send me a DM, let's chat about it.

Growth Outbound / Sales Account Executive 

taplio

The Battle

Ena Mandic

Gregoire LUEL

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