Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Stealth Startup

Product Vision: « Her » for Builders (code name: OzW.y6) Making « S.Samantha » a reality.

Founder, Marketplace-enabled SaaS | OS for Builders

Mozza Angels

Syndicate Investor

Melba

6 weeks in 9 updates:

- https://www.linkedin.com/feed/update/urn:li:activity:7141851519498297344/
- https://www.linkedin.com/feed/update/urn:li:activity:7142542308847091713/
- https://www.linkedin.com/feed/update/urn:li:activity:7142904425387356160/
- https://www.linkedin.com/posts/benjaminmalarticardange_when-i-evaluate-an-angel-investment-i-do-activity-7143558010294923264-1Zd9
- https://www.linkedin.com/feed/update/urn:li:activity:7144765741563617280/
- https://www.linkedin.com/feed/update/urn:li:activity:7150459201998196736/
- https://www.linkedin.com/feed/update/urn:li:activity:7152939506898202625/
- https://www.linkedin.com/posts/benjaminmalarticardange_melba-futurofcmo-sparkm-activity-7152949446161367041-qRlO
- https://www.linkedin.com/feed/update/urn:li:activity:7153374352665690113/

Angel Investor

Café

Advisor

Angel Investor, Enterprise SaaS | Future of Work (YC S21)

Cycle App

Angel Investor, SaaS | Product Management Hub

WeWeb

Angel Investor, PaaS | NoCode WebApps (YC W21)

Kardinal

Angel Investor, Enterprise SaaS | AI

AngelList

Syndicate Investor (10+), Pre-seed to Serie B

Privateaser

Private Investor, SaaS-enabled Marketplace | EventTech

Hera (YC S21)

Loved at first sight for Bruno and Louise’s way of building their company: community driven entrepreneurship — I was so amazed it took my one call with the both of them to sign ❤️‍🔥

Can’t wait to see what’s next for them: great entrepreneurs, just like the Dark Knight, always rise up ☺️ Learned that at SLP 🤘

Angel Investor, SaaS | Productivity (Exited)

As a Senior 🇨🇭-Army Knife in SaaS ^ Marketplace: I am keenly interested in building pain killer products, shaping growth and lay the foundations of solid organisations. 

I invest my time (and money) like a VC. Mostly in Tech Startups, Arts and « Artisanal NoTech SMBs » across all customer segments. 
> My investment thesis: falling in love with someone brain and personality + feeling a common set of principles and ethic.
+33 pts for organisations with (actual or potential) network effects, 
+3m pts for people and organisations aligned with my values and personal mission.

I love the challenge of breaking down complex topics into smaller, more manageable pieces and using that information to build robust solutions that can be used to solve customer problems as well as operational issues. 

This combination of technical and business skills has helped me bridge the gap between the two worlds in recent years which is helping to aim higher and higher yet staying pragmatic, for real.

On Air 🎙 https://linktr.ee/ben_arwd

Benjamin (Ben) Malartic-Ardange

taplio

The Battle

Ena Mandic

Benjamin (Ben) Malartic-Ardange

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