Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Ana Petrović

Customer Support Specialist

Fluent in English, German, and Serbian, I thrive in customer success, email outreach, and IT consulting. 

My focus? Solving client issues, optimizing email campaigns, and tackling technical challenges.

Beyond support, I help businesses grow through email marketing strategies, campaign creation, and deliverability optimization. 

Let’s connect if you need support, strategy, or just someone who gets things done. 🚀

taplio

The Battle

Ena Mandic

Ana Petrović

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?