Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

--------------

🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

Tim Davidson 🍉🍍

ABM with Linkedin ads for B2B SaaS | Founder @ B2B Rizz | B2B Doesn’t Have to Be Boring

B2B marketer trying to live to 147 years old (Science will get there)📈 First 50 years as a marketer🦖 Second 50 digging for fossils🪐 Last 50 exploring spaceI’m the founder, VP of marketing, head of customer success, all of it at B2B Rizz. An ABM and LinkedIn ads consulting firm for B2B software companies.I help B2B software companies drive more revenue and pipeline from LinkedIn ads It’s a one person consulting company (me) so you work with me directly 😁After 10+years of digital marketing experience working with SaaS orgs driving revenue and pipeline through ABM and LinkedIn ads, I went out on my own.I am also semi-funny B2B marketing &amp; sales content creator. Mostly for LinkedIn, TikTok and YouTube, if you wanted to check it out 😁Expertise include:-LinkedIn ads-ABM (6Sense, Demandbase, Terminus, Metadata.io)-Google Ads-CRM Automation (Mostly Hubspot and Salesforce)

Strategic Advisor

Leading the Customer-Led Buying revolution. Hands-on product testing that gives buyers confidence, while sellers close more deals faster than ever before.

Tim Davidson

The way B2B ABM advertising is run, may have jus changed (and no it’s not because of Claude code or Lobster bot)

The classic CSV rigmarole of

1. Exporting a CSV from your CRM or data provider

2. Reformating it for LinkedIn's requirements that gets you a 30% to 70% match rate

3. Reformating the same CSV for Meta which gets you a 10% to 30% match rate 🥹

4. In 4 weeks, realizing your list is already outdated

5. Wonder why advertising isn't working

6. Buy a 5senses contract so a black box can do it for you

7. Wonder why your match rates are still terrible and you're targeting the wrong people

8. Accept this is just how it works

Been there, I get it

Clay just launched ad Audiences and wowwww it makes step 1-11 look embarrassing.

Now you can build your target list in Clay from CRM data, intent signals, enrichments, whatever you fancy.

Push it to LinkedIn and Meta simultaneously (YES, BOTH)

Audiences auto-update. Exclusions stay in sync. 

Match rates are >90% on LinkedIn, 60%+ on Meta (Which is unheard of BTW)

No CSV rigmarole. No stale lists burning budget on existing customers and accounts sales hates you for

You can see exactly who's targeted, exactly why, and change it in seconds.

Definitely worth checking out and you’re over the CSV and low match rate chaos

Tim Davidson 

Brand partnership • ABM with Linkedin ads for B2B SaaS | Founder @ B2B Rizz | B2B Doesn’t Have to Be Boring

taplio

The Battle

Emma Lo 🧩

Tim Davidson

Followers

Posts

Engagements

Likes

Performance ScoreTim Davidson's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Emma Lo 🧩

Tim Davidson

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Tim Davidson's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreTim Davidson's LinkedIn Performance