Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

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🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

Tim Davidson 🍉🍍

ABM with Linkedin ads for B2B SaaS | Founder @ B2B Rizz | B2B Doesn’t Have to Be Boring

B2B marketer trying to live to 147 years old (Science will get there)📈 First 50 years as a marketer🦖 Second 50 digging for fossils🪐 Last 50 exploring spaceI’m the founder, VP of marketing, head of customer success, all of it at B2B Rizz. An ABM and LinkedIn ads consulting firm for B2B software companies.I help B2B software companies drive more revenue and pipeline from LinkedIn ads It’s a one person consulting company (me) so you work with me directly 😁After 10+years of digital marketing experience working with SaaS orgs driving revenue and pipeline through ABM and LinkedIn ads, I went out on my own.I am also semi-funny B2B marketing &amp; sales content creator. Mostly for LinkedIn, TikTok and YouTube, if you wanted to check it out 😁Expertise include:-LinkedIn ads-ABM (6Sense, Demandbase, Terminus, Metadata.io)-Google Ads-CRM Automation (Mostly Hubspot and Salesforce)

Strategic Advisor

Leading the Customer-Led Buying revolution. Hands-on product testing that gives buyers confidence, while sellers close more deals faster than ever before.

Tim Davidson

One thing you definitely should not do in 2026 is sign up for a Linkedin & ABM masterclass by ZenABM

Yes, it's bootcamp of the best of the best in ABM & Linkedin, and you'll learn more actionable things you can do now that could turn into more pipeline and revenue but who wants to do that?

We're talking

🟢 Tas Bober - Why Your ABM Campaigns Deserve Better Landing Pages (EWWW)

🟢 Patrick Spychalski - ABM with Clay

🟢 Gabriel Ehrlich - Live Q&A: LinkedIn Ads for ABM

🟢 Ali Yildirim🌲 - Multi-Channel ABM: How to Combine Paid Media + GTM Engineering

🟢 Philip Ilic - LinkedIn Ads + Signal-Based Outbound Strategy

🟢 Maximilian Herczeg - Campaign Setup & Avoiding Mistakes That Kill ABM Performance

🟢 Kamil Rextin - Enterprise GTM Systems

🟢 Casper Emil Sciuto Rouchmann - ABM in 2026: The Ups and Downs of the Old Dog

🟢 Katya Tarapovskaia - From Segmentation to Signal: AI + ABM Workflows to Win Target Accounts Faster

🟢 Emilia Korczynska - Building your first ABM Strategy - lessons from 7-figure B2B SaaS ABM program

🟢 Myself - Linkedin thought leader ads for ABM

It's a hands-on core program of classes & workshops, supplemented with guest lectures on adjacent ABM topics.

Core sessions go through:

1️⃣ Target Account List Building Workshop
2️⃣ Campaign Strategy & Plan (LinkedIn Ads) - Building your first LinkedIn ABM Strategy without overthinking
3️⃣ Automatic Follow-Up Sequences for Most-Engaged Accounts
4️⃣ LinkedIn Ad Campaign Setup Review & Launch
5️⃣ Live Workshop: Your ABM Ads Teardown

📆 Starts: Jan. 26th, 2026

Seats are limited and booking up fast but you shouldn't sign up becuase why would you want to learn how to hit your never ending growth goals with Linkedin ads?

That sounds terrible

Don't sign up for it here --> https://lnkd.in/gEU8YJmw

Tim Davidson 

Imagine if buyers were honest on sales calls 🤔

They’d probably be a lot shorter.

Salespeople, please don’t hate me too much for this. It’s just a skit.

Butttt buyers really are thinking these things 😬

Maybe I’m wrong though.

Recently spoke to a $600M B2B SaaS CMO that blew my mind 🤯

She’d been there for 6 years, which is an eternity in B2B so already, big kudos. 

More importantly, in 5 years they went from $100M to $600M ARR. 

WAIT WHATTT

At this moment, I’m in shock so I started digging in. I needed to know how she did it.

At first it was nothing fancy, they do all the classic stuff.

PPC, SEO, GEO, BO, organic and paid social, ABM, ABX, talk to your customers, test, learn, media company side of the biz, qualitative and quantitative attribution.

All the classics

I hated that answer so much 😬 but then it got juicy.

They were also early on some things. ABM well before it was cool, integrated with AI super early.

But what blew my mind, was that they were the original people posting on LinkedIn about meeting with billionaires, VPs of sales that exited 3X, etc, a CEO of a $350M SaaS.

Those posts that are on LinkedIn now but they started them

The OGs

And at first they we’re all real, but to scale them they had to start making it up and now most of them are just made up

Including this one

Blew my mind 🤯

Marketing is the toughest role in B2B and it’s not even close

Just think about it 

👉 At the end the day, marketing is measured on revenue 

BUT marketing doesn’t have much control over revenue once someone becomes a lead.

Your buying process can be garbage, your free trial stinks and sales can drop the ball, marketing is still gonna be measured on revenue.

👉 Most of what you do needs to be attributed to some sort of dollar amount. 

Yet all the best marketing campaigns are hard to attribute.

And if you don’t see enough early indicators, it gets shut off quick, even though great marketing takes time

👉 Your messaging and positioning matter so much which is usually on marketing.

I don’t care what your budget is or what your marketing looks like.

Your messaging and positioning will make or break everything.

At many orgs it’s the non-marketing executives who dictate what that messaging looks like.

BUT when things are down and you say it’s bc of your messaging and positioning that you tried to change.

You get blamed for it 🥹

👉 Growth goals are also usually 2X to 3X higher with less budget and people

👉 You’re also expected to do everything despite your resources bc marketing has so many different things you can do and everyone thinks you need to do them all

Don’t get me wrong sales is hard, being a founder, CEO, extremely hard.

And a lot of the tough parts of marketing can also be said for sales, in different ways

The difference being, sales people and founders typical get much more of a reward than marketers do.

There’s a bigger payout and notoriety 

No one likes getting ghosted and cold calling and following up but but you can also make a sheet ton more money bc of commissions.

I’m clearly bias, but prove me wrong 😁

taplio

The Battle

Emma Lo 🧩

Tim Davidson

Followers

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Performance ScoreTim Davidson's LinkedIn Performance

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taplio

The Battle

Emma Lo 🧩

Tim Davidson

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Tim Davidson's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreTim Davidson's LinkedIn Performance