Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

--------------

🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

Michael Ocean

I’ve been in sales since I was 9 (selling sneakers to my classmates), but my real journey has taken me from founding AE to help scaling sales at companies with hundreds of reps.

And no matter the size of the org, one thing’s always been broken: coaching!

It was always reactive. Training was one-size-fits-all. Role-plays? Rare. Real coaching? Only if your manager wasn’t buried in pipeline reviews. And meaningful, actionable feedback? Practically nonexistent.

That’s why we built SellMeThisPen AI - to help revenue leaders scale personalized coaching and practice without adding more meetings or headcount.

Here’s what it helps you with:

✨ On-demand AI role-plays to sharpen real skills

✨ Instant, AI-powered coaching after real calls or mock sessions

✨ Reinforcement learning that actually sticks

Bottom line: It helps your team ramp faster, close better, and grow revenue - without burning out your managers.

If you’re rethinking how you scale coaching, let’s talk. 🤝

Founder & CEO

No more...

👎 CRM update dilemma
👎 Irrelevant & generic coaching & training

SellMeThisPen AI eliminates non-revenue tasks for sellers and helps leaders scale personalized coaching and practice so everyone can focus on what matters most: revenue growth! 

What SellMeThisPen can help you with: 

✨ Automated CRM updates ✨ Real-time and post-call AI coaching ✨ Role-play practice sessions with AI

taplio

The Battle

Emma Lo 🧩

Michael Ocean

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?