Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

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🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

ALLIED Help Desk Services

Information Technology Help Desk Technician

Cyversity

Mentee

Gap Inc.

Seasonal Warehouse Team Member 

Volunteer State Community College

Provide courteous and timely assistance for employees and students.
Help configure and troubleshoot wireless access on devices.
Check out equipment to faculty, staff, and students.
Perform light maintenance on printers.
Re-imaging of computer systems.

IT Help Desk Assistant 

FedEx

Loaded, unloaded, and sorted packages of various sizes.

Package Handler

CEVA Logistics

Managed production records as required. Reported all quality discrepancies. Oversaw a clean and safe working environment.

Warehouse Worker

Amazon

Received and put away inventory. Ensured products met quality requirements.

Warehouse Associate

Empathy is my superpower, cyber security is my professional passion. 🇳🇬 ~ 🇺🇸 President's Ambassador | Mentor | Sec+

Hello, my name is Iboro, and I am glad to meet you virtually.

It's been quite a journey up till this moment...

I grew up in a quiet town in Nigeria with just a little knowledge of computers, but fate had it planned out that I would delve in and learn so much more about the intriguing world of computer systems, information technology, network security, and cybersecurity.

I arrived in the United States in 2019 to meet up with my darling wife after waiting for 3 years since we got married to get the immigration process sorted, and as a lover of good shoes, I tried buying two pairs of shoes online, but unfortunately, I didn't know anything about "If it looks too good to be true..."
I was scammed off $96, and Yes, you guessed right- the shoes never came. 
This helped me in making up my mind to go all in to learn about ways of stopping the bad guys and protecting my loved ones and others from cyber threats.

Enrolling in the Cyber Defense program at Volunteer State Community College was the first step, and it has broadened my knowledge through Computer Applications, Programming and Logic,  HTML and CSS, Database Concepts, Operating Systems, Information Assurance, Digital Forensics, Cloud Essentials, Penetration Testing, and Network Defense.

I am highly empathetic, and I have a strong passion for building good relationships. I am a great listener who can understand and relate to the feelings of those around me.

I am a husband and father. Family means a great deal to me. Playing with our little human while also spending quality time with my darling wife makes my day.

I am truly grateful that you have taken the time to go through my profile.

taplio

The Battle

Emma Lo 🧩

Iboro Philip

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