Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

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🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

Bijay Alex Mathew

CRO at Art of Mentoring | Mentoring Software and Training | AI Chatbots | HR Tech | Ecommerce | EdTech | Wireless | Startups, Scaleups and F12 Sales Leader

Innovative executive with 20+ years of transforming SaaS companies. Expert in leading sales teams, driving growth, and optimizing sales processes. Creator of the BAM (Beat All Markets) method, inspiring teams to exceed quotas. Passionate about building world-class teams and achieving exceptional results. Let's connect and achieve greatness together!

Chief Revenue Officer

Pavilion is powered by an international community of revenue leaders from the world’s fastest-growing companies. Together, we teach new skills, forge meaningful connections, and help our companies grow. 

As an Event Host, I host Executive Salon Dinners for Pavilion and drive insightful, confidential dialogues on trending topics, growth opportunities, and strategies for overcoming challenges. 

Unlock your professional potential and level up with community-powered learning for CEOs, GTM leaders, and teams. Join today at joinpavilion.com/apply-now.

Pavilion Austin First Friday Executive Lunch is where the best brains in GTM share what is working and how they are thinking about our rapidly evolving business landscape.

I always come away energized by the experience.

Thanks to Jason Linkswiler, Nick Bhavsar, Kevin McKeand, Steve Swanston, Kyle Callaghan, Anagha Gole, PMP, CSPO, and Rita Jhaveri for making it a great event.

We have several events coming up next week

Feb 24 Operator Dinner Juliet Italian Kitchen
Feb 25 Surviving the Vendor Purge Workshop WeWork Congress Ave
Feb 25 Happy Hour at Punch Bowl Social Congress Ave 

If you are a GTM operator and want to check out our events - comment below or DM me.  Learn more about the Austin Chapter >>> https://hubs.ly/Q03_KFzC0

Pavilion executives gathered in Austin last night at Juliet Italian Kitchen to talk about the state of GTM.

Special thanks to Ben McCormick and the Pavilion events team for making these events easy to host.


Great food + drinks and company.  We talked about our best personal and professional investments in the last year.  Several folks mentioned Pavilion membership (I did not compensate them for the endorsement).

We shared our perspectives on the rapid evolution of AI and what it portends for software and other industries.

We even had a special guest - Pavilion Barcelona Chapter Head Zach Gropper - who will be hosting our Pavilion Workshop today 3pm-5pm at WeWork Congress (dm me if you want to attend) we follow up with a happy hour at Punch Bowl Social 5pm-7pm.

Ready to invest in yourself?  Check out Pavilion https://hubs.ly/Q03_KFzC0

This week Pavilion Austin held a workshop - Surviving the Vendor Purge. 

Hosted at WeWork Congress with 🧭Zachary Gropper, Pavilion Barcelona Chapter Head, we dug into a reality most GTM leaders are quietly navigating:

Budgets are tighter. Tools are under scrutiny.
Every vendor has to justify their existence.



Huge thanks to Zach for bringing a global perspective and to everyone who showed up ready to share real stories, not surface-level takes.

Austin operators continue to raise the bar.  Ready to invest in yourself > check out our chapter https://hubs.ly/Q03_KFzC0

Up next our First Friday Executive Lunch and Third Thursday Happy Hour.

Links for our next events in the comments - All are welcome.

taplio

The Battle

Emma Lo 🧩

Bijay Alex Mathew

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taplio

The Battle

Emma Lo 🧩

Bijay Alex Mathew

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Bijay Alex Mathew's LinkedIn Performance

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Performance ScoreBijay Alex Mathew's LinkedIn Performance