ContactOut

Director of Partnerships

- Developing and executing a strategic sales plan to identify and prospect potential clients, utilizing various channels such as cold calling, email campaigns, and networking.
- Conducting thorough research to understand clients' business needs, pain points, and goals, and provide tailored solutions that address their challenges.
-Delivering engaging product demonstrations and presentations to showcase the features and benefits of our products/services, and differentiate our offerings from competitors.
-Building and maintaining strong relationships with clients, providing exceptional customer service and support, and identifying opportunities for upselling or cross-selling.
-Collaborating with cross-functional teams, including marketing, customer success, and product development, to ensure smooth onboarding of clients, address any issues or concerns, and drive customer satisfaction.
-Preparing and delivering sales proposals, negotiating contract terms, and closing deals, while adhering to company policies and pricing strategies.
-Maintaining accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system, and providing regular reports on sales performance and pipeline status.
-Staying updated on industry trends, market conditions, and competitor activities, and continuously improving sales strategies and tactics to stay ahead in the market.
-Creating networking strategies to expand the professional network and promote the company's brand and offerings.

Account Executive

Revenued

Monitored the performance of sales team members and worked to increase team
morale and motivation.
Trained new sales professionals and provided coaching as needed to maintain
company sales success.
Established sales goals by forecasting annual sales quotas and projecting expected
sales volume for existing and new products.
Effectively managed and lead a sales team consisting of 10+ people to drive
company proficiency and success.
Worked cross-functionally with the hire team and sales strategists.
Fully supported the integrated merchandizing team to drive sales.
Worked with the mission of the company in mind and served as a dedicated and
enthusiastic part of the sales team.

Head of Sales

Sales Team Lead

Apple

-Resolving customer inquiries and technical issues in a professional and timely manner, following Apple's guidelines and procedures.
-Listening attentively to customer concerns, identifying the root cause of the issue, and providing accurate and effective solutions or recommendations.
-Educating customers on Apple products, features, and services, and guiding them through troubleshooting steps, software updates, and account settings.
-Managing customer accounts and processing transactions, such as product purchases, refunds, and exchanges, accurately and efficiently.
-Documenting customer interactions and technical details in Apple's systems, maintaining accurate records for reference and follow-up.
-Keeping up-to-date with Apple's product offerings, technical specifications, and support processes through continuous learning and training programs.
-Maintaining a positive and customer-centric attitude, showing empathy and understanding towards customers' concerns, and striving to exceed their expectations.
-Collaborating with team members and other departments to resolve complex customer issues, escalating cases when necessary, and providing feedback on customer trends or product issues.
-Adhering to Apple's quality and performance standards, meeting or exceeding key performance indicators (KPIs), and contributing to the team and individual goals.
-Continuously seeking opportunities to improve customer service skills, technical knowledge, and problem-solving abilities, and providing feedback to Apple for process improvements.

Applecare Advisor

Kucukseyler Schools 

Conducting comprehensive assessments of clients' businesses, including analyzing financial statements, operations, and market positioning, to identify areas of improvement.
Providing strategic advice and recommendations to clients on business strategies, operations, marketing, financial management, and other areas based on their goals and objectives.
Collaborating with clients to develop business plans, financial forecasts, and budgets to guide their decision-making and help them achieve their short-term and long-term business objectives.
Identifying and implementing process improvements and operational efficiencies to optimize clients' business performance and profitability.
Assisting clients in identifying and accessing financing options, preparing funding proposals, and managing relationships with lenders or investors.
Conducting market research and competitive analysis to help clients understand their industry landscape, identify market opportunities, and develop strategies for growth.
Providing guidance and support to clients on human resources, talent management, and organizational development to improve employee performance, engagement, and retention.
Offering expertise and guidance on marketing and sales strategies, including branding, customer acquisition, retention, and engagement, to help clients increase their market share and revenue.
Providing ongoing monitoring, analysis, and reporting of clients' business performance and key performance indicators (KPIs), and recommending adjustments or corrective actions as needed.
Keeping up-to-date with industry trends, regulations, and best practices, and continuously upgrading your knowledge and skills to provide value-added insights and recommendations to clients.

Growth Advisor

Beyond English

Established sales goals by forecasting annual sales quotas and projecting expected
sales volume for existing and new products.
Assessed the work of competitors to best understand what our brand brings to the
table in our industry.
Brought forth excellent customer service skills and a committment to customer
satisfaction.

Founder

Papillon Hotels Resort SPA

Contacted appropriate hotel departments to resolve guest issues or concerns.
Created training manuals on operation and maintenance for equipment.
Responded to guest requests for special arrangements or services, such as
transportation arrangements and reservations.

Operations Management Specialist

C.A.D.D.R.U Romania

EVS Volunteer. (European Voluntary Service)

Volunteer

Experienced and results-driven FinTech and SaaS Sales leader with a proven track record of driving growth, delivering exceptional results, and transforming the financial industry through technology-driven solutions. Skilled in strategic sales planning, prospecting, and providing tailored recommendations to address clients' unique challenges. Adept at conducting thorough research, delivering engaging product demonstrations, and showcasing the value and differentiation of offerings.

As a Head of Sales, I have demonstrated strong leadership abilities, fostering high-performing teams and exceeding sales targets through performance monitoring, coaching, and cross-functional collaboration. 

Passionate about leveraging SaaS solutions to enhance client experiences, I thrive in dynamic and fast-paced environments. With a focus on revolutionizing the financial industry, I am driven to create measurable impact and contribute to the growth and success of organizations.

Ekrem K.

Michael Ocean

SellMeThisPen

No more...

👎 CRM update dilemma
👎 Irrelevant & generic coaching & training

SellMeThisPen AI eliminates non-revenue tasks for sellers and helps leaders scale personalized coaching and practice so everyone can focus on what matters most: revenue growth! 

What SellMeThisPen can help you with: 

✨ Automated CRM updates ✨ Real-time and post-call AI coaching ✨ Role-play practice sessions with AI

Founder & CEO

GoWest.ai

Providing strategic insights on new and ongoing initiatives.

Member of the Board of Advisors

Amazon Web Services (AWS)

Entrepreneur In Residence

Antler

Hopin

Online Event Platform - SaaS

80% Inbound | 20% Outbound - Founding Sales Team

- Helped build the initial sales playbook 
- 900k USD closed-won opportunities created.
- Helped scale the company from 40 Mil USD series A to 400 Mil USD series C.
- Worked closely with the marketing, support and sales ops teams to refine the sales development processes.
- Recognized as the "Pacesetter" in the last month of service.

Founding Sales 

Schedulehead

Event Scheduling Automation - SaaS

50% Inbound | 50% Outbound - First Sales Hire

- Built the initial sales playbook.
- Assisted the CEO with overall sales and marketing strategies.
- Closed, onboarded, and trained 48 SMB & Enterprise accounts in the first five months 
- Hired & trained LDRs & SDRs.

Founding Sales

Bunz

Digital Marketing - Social Media

100% Outbound - First Sales Hire

- Created the V1 outbound playbook
- Helped surpass the Q1 goal in the first month
- Brought in GTA-based clients such as Maple, TruLocal, Flexday, Workhaus and York Region Municipality
- Signed an agreement with the first outside of province client MissFresh

PayamBox

Mobile Marketing - Enterprise Software

*Iteration from M-Theory to an enterprise software solution for the Telecom industry. 

- Raised 400k seed capital 
- Implemented the solution for MTN - one of the largest operators in MENA 
- Worked closely with the technical team for two fully operational products - MBOX mobile marketing SaaS and Telegram MusicBoxBot.

Co-Founder & CEO

M-Theory

Content Production | Mobile Marketing - Telecom VAS 

*Pivoted to PayamBox.

- Helped sign a partnership with "MCI" the largest operator in the middle east
- Acquired 200k+ subscribers - Resulted in $1.2 mil USD revenue.
- Reduced the operation costs by 50% - Built an in-house video production team
- Grew the team to 10

Co-Founder

PCM: The Right Technology, Delivered.

Direct Marketing - Microsoft Cloud

100% Outbound - First batch of Microsoft licensing specialists 

- Surpassed the monthly closed deals KPI month after month
- Helped position the company as the new Microsoft Gold Partner to clients

Two things bugged me the most when I was a sales rep!

👎 Receiving irrelevant & generic coaching & training
👎 Feeling out the CRM 

That's why I am building SellMeThisPen AI to eliminate non-revenue tasks for sellers and help leaders scale personalized coaching and practice so everyone can focus on what matters most: revenue growth! 

What SellMeThisPen can help you with: 

✨Role-play practice sessions with AI ✨Real-time and post-call AI coaching ✨Automated CRM updates

🤝 Feel free to reach out if you would like to chat.

Natural talent is the worst predictor of sales success.


So why do so many teams still hire for “the vibe” instead of the mindset?


On the latest SellMeThisPen AI Podcast, I sat down with Thomas Waites of TW Sales, operator behind 3 successful acquisitions, and someone who’s built multiple high-performance sales orgs from scratch to unpack this exact mistake.


"I watched 'natural' salespeople plateau while awkward, determined ones surpassed them."


Thomas learned this early. He’d onboard 20–40 reps at a time and assume the charismatic ones would win.

They didn’t.

The “naturals” coasted…then stalled!


The “awkward but hungry” reps kept grinding then sprinted past everyone.
That observation shifted everything for him.
Because the real problem wasn’t skills.
It was the system those skills lived inside.


He told a story about inheriting a team where people complained about 9 a.m. meetings because it interfered with their morning golf routine.

That wasn’t a skills issue.

That was a mindset and behavior issue and no amount of training fixes that.

So he rebuilt the culture from the ground up.

Reps stopped blaming leads.
Ownership went up.
Performance followed.


Here’s the framework Thomas shared for building a winning environment instead of a “talent-dependent” one:

1️⃣ Hire and bet on mindset first
If someone owns their performance, you can develop everything else. If they blame the world, nothing you do will matter.

2️⃣ Create systems that lift the entire team
Peer-to-peer pairing, shared wins, and simple metrics make improvement unavoidable not optional.

3️⃣ Lead with belief, not fear
High performers don’t need pressure; they need support. If you treat them like losers, they’ll play like it. If you treat them like champions, they rise.

4️⃣ Reward behavior as much as outcomes
Crushing quota isn’t enough. If someone poisons culture, they’re a short-term win and a long-term loss.

If you want a team that keeps improving, you don’t build around the naturals.
You build around the mindsets that scale.


Swipe through the carousel above for the full breakdown! 👉

CEO @ SellMeThisPen.ai - AI Roleplay & Individual Sales Coaching at Scale.

 7 Pillars for Building Winning Mindset - SMTP

Your L&D team isn’t slow. Your workflow is outdated.


The other day on the SellMeThisPen AI Podcast, I sat down with Jen Rutsky, Senior L&D Manager at Yext with 15+ years across banking, tech, fintech, and law. We dug into what’s actually breaking L&D’s speed and what AI is finally fixing.


“It’s helping me amplify my ideas and catch things I might’ve missed.”

Jen shared a moment every L&D leader knows too well: juggling too many trainings, rewriting the same ideas 10 different ways, and manually hunting inconsistencies across documents.

It’s exhausting. And worse, it slows down how fast the business can move.
Then she stopped doing it alone.


AI became her always-on co-author, spotting patterns, surfacing repeated themes, and keeping messaging tight across every training touchpoint.
 The shift wasn’t about shortcuts, it was about finally removing the parts of L&D that shouldn’t be manual anymore.


Here’s the core idea: L&D isn’t broken, old workflows are. AI gives you back the time to think, not just produce.


1️⃣ Offload the grunt work, keep the judgment.
Let AI scan PDFs, books, and decks for themes so you can focus on designing experiences, not cleaning data.

2️⃣ Use AI to maintain consistency across everything.
Jen uploads materials and instantly spots mismatches, outdated details, and messaging drift something humans miss simply because we’re too close to the work.

3️⃣ Turn brainstorming into a real collaboration.
Instead of staring at a blank doc, she uses AI to challenge her thinking, propose angles, and pressure-test concepts. You get better ideas, faster.


The result? Faster content, tighter messaging, and an L&D engine that finally matches the speed of the business.


Swipe through the carousel above for the full breakdown! 👉

6 Practical Ways to Use AI in L&D - SMTP

Most sales leaders don’t coach…they command.


Why are we still defaulting to “just do this” leadership when coaching creates the real top performers?


On the latest SellMeThisPen AI Podcast, I sat down with Thomas Waites, 3X acquisition CRO and the guy who keeps turning messy early-stage teams into record-breaking ones.


"Telling solves the moment. Coaching changes the rep." 


Tom shared something most leaders don’t want to admit: the majority of “coaching” inside sales orgs is actually just instructions with better punctuation. 

And when you lead that way? You create a team that waits for answers instead of creating them.


The shift came when he realized his team wasn’t lacking talent, they were lacking belief, ownership, and a system that helped them think.


Here’s the real difference between telling, training, and coaching. pulled straight from Tom’s winning-culture framework:

1️⃣ Telling -> One-way and urgent.

When a rep asks what to do with a deal, you say: “Send the contract today.”
Fast? Sure. But now you’re the crutch they lean on forever.

2️⃣ Training -> Knowledge without judgment.

You run sessions on your pitch, your product, your frameworks.
Helpful until the deal goes sideways and the script can’t save them.

3️⃣ Coaching -> Two-way, empowering, and culture-shaping.

 Rep: “What should I do with Acme?”
 You ask:
 – “What’s the real blocker here?”
 – “What options do you see?”
 – “Which path gives us the highest leverage?”

Now they think. They decide. They grow.
And suddenly, the whole team levels up, together!


In the full episode we cover:

 – Why mindset beats sales skills (and why “naturals” often plateau)
 – How to build a team culture where “we all win together” actually means something
 – The CEO–sales leader dynamic that predicts success
 – The simple, four-metric system Tom uses to scale without chaos

AND he tells the tattoo bet story, the moment his team realized their limits were self-imposed!! 

Link to the full episode in the comments 👇

taplio

The Battle

Ekrem K.

Michael Ocean

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taplio

The Battle

Ekrem K.

Michael Ocean

Followers

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Engagements

Likes

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