Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

Seeking New Opportunities

Position was eliminated after acquisition and successful integration into new parent company.

Seeking HR Business Partner, HR Director, or HR Manager opportunities

Nexient

• Led the HRIS mapping and transfer process, mapping employee data from BambooHR to SAP Success Factors, achieving a 95%
data accuracy rate and completing the transfer within the designated timeline.
• Led a highly coordinated semi-annual review process for 500+ employees within a two-week span, advising on salary and promotion
decisions and implementing new pay bands, resulting in fair and consistent compensation practices
• Implemented a new review system and significantly improved completion rate to 97% (from 50%), resulting in enhanced visibility
into employee performance and increased accountability
• Created and implemented performance plans in collaboration with employees and managers, yielding a 60% recovery rate for
underperforming employees and improved overall team success
• Successfully managed communication and coordination efforts during the acquisition process, ensuring smooth integration of HR
functions
• Facilitated performance management integration, aligning performance evaluation processes and ensuring a consistent approach
across the organization
• Conducted comprehensive job and compensation mapping analysis, aligning job roles and responsibilities across both organizations,
resulting in a successful consolidation of positions and improved clarity in job descriptions.
• Compared policies and practices between the two companies, identifying gaps and recommending changes to align policies and
ensure compliance with local and global regulations
• Developed and implemented a comprehensive career coaching program, yielding a 21% increase in employee satisfaction with
career development opportunities and a 17% increase in the retention of high-potential employees
• Conducted career coaching sessions with 50+ employees, leading to 82% of participants reporting increased clarity in their career
goals and development paths

Human Resources Manager

• Spearheaded the onboarding process for 535 new hires in 2021, effectively managing a significant increase in headcount by
implementing streamlined procedures and ensuring a seamless onboarding experience
• Coached managers to support and develop team members, yielding a 17% increase in employee engagement scores and a 12%
improvement in team productivity
• Created and implemented performance plans in collaboration with employees and managers, leading to a 23% increase in individual
performance ratings and a 17% higher goal attainment rate
• Built relationships with employees and leaders, leading to a 28% reduction in employee turnover and a 33% increase in employee
satisfaction survey scores
• Collaborated with organizational leadership to assess HR needs, resulting in the development and implementation of HR strategies
that led to a 11% improvement in recruitment effectiveness and a 19% reduction in time-to-fill for key positions
• Led the semi-annual talent review process, providing insights and recommendations
• Developed and implements comprehensive development plans for high-potential employees
• Streamlined HR processes and procedures, leading to a 29% reduction in time spent on administrative tasks and a 12% improvement
in onboarding efficiency
• Implemented diversity and inclusion initiatives, resulting in an increase in the representation of underrepresented groups and an
improvement in employee satisfaction related to inclusion
• Successfully managed complex employee relations issues

Human Resources Business Partner

University of Michigan-Dearborn

Hired as Teaching Assistant, promoted to Supplemental Instructor
•Earned promotion because of my proven Excel skills, comfort figuring out what to do in ambiguous situations, and ability to design and create visuals that effectively convey data analysis findings
•Developed new ways to teach ADDIE instructional design, which increased the number of students who were able to apply correctly ADDIE to novel situations by 50%
•Adapted and taught lessons on writing behavior-based objectives; student ability to write thorough, action-oriented learning objectives doubled
•Redesigned student assignment pertaining to job code proliferation, job families, and broadbanding
•Researched, analyzed, and resolved student conflicts on group projects and questions about grades

Supplemental Instructor & Teaching Assistant

Dawn Food Products

Internship Project: Global New Hire Orientation Program & Talent Acquisition Process: 
• Assess quality, content, and ownership, of current orientation and talent acquisition processes
• Develop and propose new orientation plan that aligns with company strategy, goals, and culture; recommend implementation approach of a program to be applied globally.

Human Resources Intern

Michigan Kenworth (formerly Berger Dealer Group)

Hired as File Clerk, promoted to Administrator and then Department Coordinator
•Calculated commissions including revisions for expense allocations; communicated commission amounts to sales representatives and arranged for payments with payroll.
•Initiated and led process improvement project that increased accuracy by 50%: mapped and streamlined process, created procedures, grouped tasks and duties into roles and identified required KSAs, wrote job descriptions.
•Created process manual, tools and job aids to train new employees—and cross-train existing employees.
•Identified and coordinated the correction of sales tax (Michigan Vehicle Code) and Federal cash reporting (Form 8300) compliance issues. Presented legal code and a proposed fix to management, who approved implementation.
•Managed project to implement new customer relationship management software, including being point of contact for software company and providing on-the-job training for sales representatives

Department Coordinator

Accounting:  Work on ADP Drive; Accounts Receivable functions: pull customer invoices, apply payments, run credit card payments; Accounts Payable functions: enter invoices; daily cash sales clearing: apply all payments by control, clear cash schedules for 5 locations; Warranty Clerk: maintain warranty records from four major suppliers for 4 locations, apply warranty payments, clear warranty schedules; Accounting for Ford Motor Co transactions: daily Dealer EFT, Vincent payments, dealer payment statements, parts statement.

Receptionist: Answer phones, direct calls throughout companies, answer customer questions.

Clerical:  File, deliver mail, sort and deliver intercompany mail, order monthly office supply inventory for 5 locations, respond to emails from management and peers throughout the day as needed.

Accounting Administrator

Marco's Pizza (Marco's Franchising, LLC)

Hired as Driver, promoted to Shift Manager of three to nine team members   
•	Resume and application review
•	Interviewing and hiring
•	Training new employees
•	Job coaching and performance appraisal

Manager/Driver

Henry Ford College

Clerical:  Filing, typing (letters, memos, notices, etc.,) coping, sending/receiving mail, maintaining department hallway display, and other office tasks.

Receptionist:  Answer phones, transfer calls to other departments as needed, help students, assist and direct students, staff, and others coming into the office.

Assistant to Department Consultant: Pull student’s files, schedules and transcripts, research course descriptions from other schools, schedule appointments, and perform other tasks as requested.  Compiled a data base of retirees’ contact info for annual luncheon.  Use DataTel to access class rosters, student schedules, transcripts, and global reports.

Administrative Assistant (Co-Op)--Skilled Trades Office

Contact: vrenaud@umich.edu 734.612.9960

Experienced Human Resources leader with a proven ability to lead teams through significant change management initiatives in a fast-paced environment. Adept in blending people into teams and inspiring them to perform while creating strong morale and spirit. Skilled in managing complex projects simultaneously and delivering superior results to the business. Adept in developing core HR policies, procedures, and processes and supporting employee training. Known for rapid prioritization and data-driven decision-making, coupled with adeptness in agile work patterns and change management. Highly skilled in operationalizing talent strategies, managing diverse P&C processes, and fostering future leadership pipelines while championing Diversity & Inclusion. Renowned for proactive collaboration across the organization and external interfaces, ensuring seamless customer experience and strategic project delivery.

My philosophy on Human Resources is that my job is to support employees and help to make them successful and that will support the organization's success. I believe in advocating for employees and the business to create win-win situations. 

Areas of Expertise: Employee Relations | Talent Management | Talent Strategy | Succession Planning | Performance Management | HRIS Management | Customer Service | Schedule Coordination | Project Management | Payroll | Change Management | Conflict Resolution | Policy Implementation | Value Championing | Data Management | Strategic Planning | Process Improvement | Stakeholder Management | Cross-Functional Collaboration | Administration | Organizational Skills | Data Analysis | Retention | Interpersonal Skills | Detail-Oriented | Verbal & Written Communication | Prioritization Skills | Microsoft Office Suite | Google Suite

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The Battle

Raymond Eisbrenner

Tori Renaud, SHRM-CP

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