Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

MSC Industrial Supply Co.

Merchandising Manager

Appcast, Inc

• Managed and developed relationships with 400+ partners to drive mutual growth and collaboration with sales and delivery teams.
• Spearheaded product adoption initiatives to enhance sales enablement across 225+ internal colleagues.
• Increased partner engagement by 100% through tailored solutions and proactive communication.

Manager, Strategic Partnerships

• Managed a team of analysts to optimize operations and troubleshoot issues with multiple job boards, 
improving operational efficiency.
• Utilized A/B testing and performance tracking to identify key market trends and new product 
testing.
• Partnered with internal teams to educate and assist in new account launches and best practices.

Manager, Advertising Operations

Marathon Health

• Trend analysis and storytelling through data visualization utilizing Tableau and Microsoft Excel.
• Delivered quarterly, annual, and ad-hoc reports, enabling clients and internal teams to make 
data-driven decisions.

Senior Healthcare Data Analyst

Hertz

• Managed Bay Area and North PAC markets, communicating with fleet planning supply chain, 
operations, pricing, and other key stakeholders to deliver market assessments and make 
informed revenue generation decisions.
• Drove a market share reversal in Hawaiian markets through long-term peak planning for special 
fleet, increasing revenue by 5%.
• Developed interactive dashboards and reports in Excel and Tableau, to analyze and drive 
revenue opportunities.

Senior Analyst - Revenue Management

• Achieved a 4% revenue increase in the South PAC markets despite higher fleet costs, through 
data-driven pricing strategies and market assessments.

Revenue Management Analyst

Cox Automotive Inc. Dealer.com

• Managed a $2M+ digital marketing portfolio for the 9th largest automotive group in the U.S.
• Executed multi-channel campaigns with a focus on SEM, display, and social media to improve 
lead generation and sales.

Digital Advertising Strategist

• Spearheaded targeted marketing campaigns for over 100 automotive accounts, identifying 
optimal channels and customer segments, resulting in increased lead generation and client 
engagement.
• Wrote compelling, high-converting advertising copy that contributed to the success of digital 
campaigns across various platforms.
• Monitored and analyzed key performance metrics (CPC, CPL, Google Analytics, Google Ads), 
optimizing campaigns and increasing ROI by implementing data-driven adjustments based on 
emerging trends.

Associate Advertising Strategist

• Managed the migration of 15,000 contracts into the Salesforce database, ensuring accuracy and 
streamlining future access to client information.
• Created and formatted 100+ support articles for internal and external use in Salesforce, 
enhancing the efficiency of client interactions and knowledge sharing across teams.
• Conducted detailed inventory assessments of 500+ websites, ensuring data integrity, and 
providing valuable insights for team use.

Client Services Intern

Coldwell Banker Hickok & Boardman Realty

• Collaborated directly with the VP of Marketing, providing insights and support for strategic initiatives.
• Monitored website performance and key metrics for over 70 agents, identifying trends and opportunities for improvement.
• Leveraged Google Analytics and Microsoft Excel to create detailed quarterly reports, enhancing data-driven decision-making for marketing strategies.

Marketing Analyst Intern

Church Street Marketplace District

• Conducted a comprehensive inventory of security cameras for over 100 downtown businesses, enhancing public safety initiatives.
• Surveyed business owners and managers to collect critical data, improving the accuracy and depth of market research findings.
• Analyzed dining survey and Alliance Française visitor data, generating actionable insights to support strategic decision-making.
• Designed and maintained a database for street performers, streamlining records for over 100 accounts.

Market Research Analyst Intern

United Way of Northwest Vermont

• Maintained and updated account plans and database for over 150 corporate relationships, ensuring accurate and timely information management.
• Conducted mail merges and coordinated mailing projects, including scheduling and supervising volunteers to meet deadlines.
• Collaborated with senior staff to research and develop a new donor prospect list, enhancing fundraising efforts.
• Supported volunteer trainings and participated in board of directors meetings, gaining insight into nonprofit governance and operations.

Resource Development Assistant Intern

Saint Michael's College

• Oversaw front desk operations at the athletics center, providing exceptional customer service to guests, students, and visiting sports teams.
• Managed daily opening and closing procedures, ensuring facilities were secure, clean, and ready for use.
• Served as a first point of contact, handling inquiries and maintaining a welcoming environment for all visitors.

Student Worker

Coca-Cola Bottling Company of Northern New England (CCNNE)

• Designed and built visually appealing displays to drive shopper engagement and increase product visibility in supermarkets.
• Collaborated with store managers to optimize product placement and execute special promotional displays, boosting sales opportunities.
• Efficiently stocked shelves and organized inventory, ensuring products were readily accessible and minimizing restocking time.
• Managed a 5-store weekly route, consistently meeting deadlines and maintaining strong client relationships.

Merchandiser

Results-driven professional with extensive experience in strategic partnership management, advertising operations, and revenue generation across diverse industries. Skilled in leveraging data analytics to drive business growth, optimize performance, and enhance stakeholder relationships. Proven success in managing cross-functional teams, developing talent, and executing data-driven strategies that boost partner engagement, increase revenue, and optimize advertising campaigns. Expertise in Microsoft Excel, Tableau, Google Analytics, Salesforce, and A/B testing, with a strong track record of delivering impactful solutions that align with business objectives.

🎣 Outside of work, one of my favorite hobbies is fishing, which provides a great way to relax and enjoy the outdoors.

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