Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

Hotwire Communications Ltd

Finance & Operations Project Manager

Finance Project Specialist

Hertz

Responsible for all Local Edition, Car Sales and Car Share location security systems - simultaneously working 200+ locations at a time, utilizing time management, organizational skills and agile practices. Integrated and updated security systems such as CCTV, burglar alarms, motion sensors and panic alarms. Managed a budget of over $14 mil. and ran monthly invoice variance reports to identify over charges and potential cost savings. Managed three vendor relationships, procured one new vendor and controlled the P.O. process. Generated reporting and presentations of department performance for C-Suite and Senior Management Group meetings. Created and maintained standard operating procedures for operational quality and safety of employees and assets. Initiated, executed and monitored “OnSolve” emergency application implementation, managing several tasks through cross-departmental involvement.

Security Project Manager

Responsible for generating and implementing strategic business plans to optimize product mix and market demand patterns. Used and generated analytic reporting through Tableau to track market nuances to leverage pricing and yield principles to maximize Revenue per Unit and other key performance indicators. Managed over 20 Mil per quarter in revenue with a fleet of over 6k cars. Drove KPI’s up an average of 10% YoY. Became subject matter expert in three different revenue management execution principles. Created post-mortem reporting project sent out to zone Vice Presidents, Fleet Managers and Directors to properly understand strategies used and direct effect on market performance.

Revenue Management Analyst

Responsible for implementing and tracking immediate pricing and yield actions for Airports, Local Edition, and international locations. Monitored and cleaned pricing systems through SQL queries and creating reporting to streamline system efficiencies. Executed ROI trucking requests for fleet moves for the entire US division using forecasting and economic value conditions. Reintegrated government bidding process – leading to an increase of revenue 15% YoY.  Developed and mastered operational knowledge of revenue management systems: PROS, RMS, CMS, CapGuard, DASH and Res Maintenance

Revenue Management Coordinator

PF Changs Bistro

Floor Supervisor

As an organized, analytical, strong leader + communicator – I look to bring process improvement and be service oriented for both coworkers and customers. With entrepreneur and ownership mentality, I possess qualities of being both a self-starter and take accountability and pride in my work. I strive to drive business growth by solving challenges with strategic + innovative solutions and focusing on the needs and wants of customers. I am passionate about Project Management from operational and continuous improvement areas of business and deliver projects with lean and agile methodologies.

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