Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

Hertz

Human Resources Director

•	Streamlined the Repayment Process to increase the repayment rate of employees exiting the company, reclaiming over $50,000 since rollout.
•	Built an award winning the Corporate Internship Program with a 1 year conversion rate of roughly 40%.
•	Consulted on a recruiting workflow to determine the cases for recruitment outsourcing and rules of engagement with external vendors saving tens of thousands of dollars.
•	Facilitate Global talent reviews in multiple departments to create succession plans and flight risk assessments prevents several high impact turnovers.
•	Lead high level Employment Relations investigations address cultural issues and making recommendations for remedial action aimed to restore positive employee relations.
•	Collaborated on a Position Management tool to integrate with our HCM and ATS to create a real-time account of headcount for global technology team.
•	Provided administrative and strategic support to global Finance and Technology departments at a headquarters location.

Sr. Human Resources Business Partner

Acorn Industries

-Strategize and execute plans to optimize on-site engagement, garnering feedback by shadowing different areas, facilitating interviews and employee voice meetings, and conducting exits interviews.
-Spearhead the entire talent acquisition process, including full cycle recruiting and applicant tracking.
-Consult with executives on company reorganizations, such as selecting a new brokerage firm that offers additional benefits. 
-Enforce FMLA, ADA, and reasonable suspicion procedures for managers and employees, as well as lead employee relations investigations in the event of conflicts or policy breaches.
-Generate custom reports for the executive team regarding turnover, recruiting, referral bonuses, absenteeism, leave usage, compensation, and more.
-Direct IT functions on-site, including technology equipment deployment,  service requests, and managing IT headcount of 1.
Achievements:
-Doubled the headcount of two production shifts by developing a training plan, implementing an employee referral bonus plan, and collaborating with multiple recruiting agencies for recruitment.
-Drafted a company-wide policy handbook by combining best practices from various sources, vetting the policies and suggestions through the legal team, and customizing for the desired culture and production capacity.
-Reduced unaccounted time by 80% by implementing company-wide ADP payroll and timekeeping systems, rolling out a new Paid Time Off process, and devising custom reports to target timekeeping practices requiring improvement.
-Deployed an HR hotline to enhance cross-functional and emergency communications, effectively centralizing all interactions with HR.
-Developed documentation and implemented payroll, compliance, and communication strategies to meet the needs of the Families First Coronavirus Response Act and CARES Act. 
-Prepared presentations analyzing the costs of moving to more advanced payroll system, showcasing heavy savings in transactions and timekeeping keeping capabilities

Human Resources Generalist

McKesson

-Revamped engagement results presentations, training, and group feedback sessions to collaboratively address and resolve various complaints; increased site engagement score by over 10%. 
-Partnered with the leave administration vendor to set up an accountability process for leave reporting failures, reducing leave usage by 40%; coordinated with Employee Relations/Compliance to eliminate leave abuse cases.
-Streamlined the staffing process, including improving weekly onboarding sessions and communications between all involved parties; fully staffed a new mid shift pre-preemptively in a 3-month period.
-Compiled and combined reports from Peoplesoft as the HRIS point person, integrating report data from Visier, troubleshooting data and payroll errors, conducting training, and implementing WorkDay.

Human Resources Associate

Schlumberger

-Represented 200+ employees at a technology and manufacturing center, from providing on-site trainings and implementing policy changes to overseeing employee engagement initiatives and performance appraisals.
-Identified a data error in SAP by collaborating with a centralized HR data team to select and test replacement data points; provided communication and training for the rollout of the project, resulting in ~$50K annual cost savings.
-Empowered site leaders to more efficiently manage their direct reports by creating, merging, and  interpreting customer reports for employee information (e.g. immigration and visa status, project team organization, compensation, employee engagement KPIs); coached and consulted on next steps.

SRC HR Representative 

-Delivered stand-alone HR Generalist service for 150+ employees at both headquarters and field base locations, from restructuring field crews into a more competitive operating model to onboarding 20+ international transfer and new hires.
-Coordinated with business segment HR and Finance leaders on preparing the region for an SAP platform upgrade by creating system data structure that mirrors the field operation’s organizational structure.
-Addressed employee issues by troubleshooting payroll concerns, preparing engineers for their training program project presentations and interviews, and assisting in employee relations investigations.
-Added 350 clients during a short-term assignment in the Lafayette, LA area; increased off-shore base responsibility by 4 locations.

NGC HR Representative- Houston

Consumers Energy

•	Orchestrated and successfully delivered a presentation detailing research on employee ownership to Human Resources Directors for ongoing, enterprise-wide policy modification
•	Maintained requisitions for various entry level positions and screened over 700 applicants
•	Created a compensation benchmarking tool to compare market data in the energy industry for wage adjustments and job reorganization 
•	Administered over 12 pre-employment testing sessions for hundreds of entry level job applicants
•	Interviewed 24 candidates for Lineman Apprentice pre-employment training programs and off boarding

Talent Acquisition Intern

MSU College of Arts and Letters

Analyzed monthly financial reports to identify  discrepancies in compensation and report them to personnel manager
Managed reorganization and consolidation of information archives for easier access
Compiled hiring data and created candidate profiles for over 50 applicants leading to a successful hire of a graphic designer
Oversee the data transfer of confidential documents between academic departments

Student Assistant

MSU Personality and Psychopathology Lab

Collected, cleaned, and analyzed data on Statistical Package for the Social Sciences to allow graduate students time to publish findings
Coded over 150 videos of instances of people's interpersonal behavior to gain valuable research data for publication
Transformed an academic research project into a poster presented at a Society for Personality Assessment conference

Research Assistant

Community Based Interventions Rehabilitation, Inc.

Collaborate with mental health professionals to develop behavioral goals and assess client abilities for more effective delivery of services
Trained 6 staff members in behavioral protocols to deliver effective interventions to client with special needs
Implemented behavioral change protocols for a client with special needs to minimize counterproductive behaviors
Created individualized learning experiences for a client develop generalizable skills for a variety of settings
Cataloged, daily, confidential logs that were instrumental in developing personalized goals for the client

Behavioral Aide

Helping employers connect, manage, and support their employees.

I am a seasoned human resources professional with 9+ years of talent acquisition, labor relations, and compensation/benefits administration experience. Recognized for demonstrating a natural aptitude for strategic planning and process improvement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance expectations while achieving maximum output and minimal expenditures. Professional focal points include interviewing, employee training, on-boarding/off-boarding, event/meeting coordination, regulatory compliance, investigations/audits, documentation/reporting, records management, and change management. Delivering superior administration on the latter areas of expertise requires exceptional utilization of effective communication and organization skills. 

Currently, I am a Director of HR with Hertz consulting with executives on optimizing their organization, I oversee all aspects of positive employee relations for Technology and Product Development. This involves coordinating some aspects of recruiting, meeting with leaders to resolve team issues, Mentoring lower level employees, developing actions plans for development or training, leading employee relations investigations, and creating reports and advising on people strategy. I also run the corporate internship program for building our talent pipeline into universities locally and nationally. Finally, I continuously identify opportunities to enhance existing processes, improving employee satisfaction while mitigating risk. 

Colleagues describe me as a progressive, driven, down-to-earth, analytical, and managerial expert who can be relied on to drive on-site engagement, team morale, and employee productivity.

I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.

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The Battle

Raymond Eisbrenner

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