Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

Think Deeply, Write Clearly, LLC

President

New Jersey Institute of Technology

Lecturer

Saint Peter's University

AKRF

AKRF was the birthplace of the Think Deeply, Write Clearly program, which saw tremendous benefits to the efficiency, and quality, of the writing processes and deliverables AKRF produced.  I'm proud to say AKRF is still a  valued client for Think Deeply, Write Clearly.

As managing editor, and a project manager, at AKRF I also led the effort to move writing from an abstract understanding of importance to a competitive-advantage, playing a role in AKRF maintaining its pricing power, and its credibility with clients.  

Part of the processes I created at AKRF included writing coaching for individuals and groups, and, template and macro creation and management.

Technical Director and Managing Editor

St. Joseph's College

Adjunct Professor and Advisor

If you have found yourself on this page, you are, likely, one of the people in your company who is concerned about the quality of your team’s writing--as well as the effect it is having on your time, costs, internal culture, and brand.  

You have blown more than one weekend rewriting a report or proposal you hoped would only need small edits--and you have spent hours with the aftershocks of some of your team's unclear emails, leading to frustrations with clients, stakeholders, and team members. 

I understand.  For 16+ years I was the managing editor at one of NYC’s premier environmental planning and engineering firms, where billions of investment dollars rested on our writing (our projects have included the World Trade Center, Moynihan Station, and the Mario Cuomo Bridge).  And, I’ve also taught writing for the last 7+ years in universities.

I created Think Deeply, Write Clearly because I could see that colleges were failing to prepare students to write and think for business; and that businesses were losing millions in excess hours and frustration, but didn't have solutions that fully addressed the problem.  

Think Deeply, Write Clearly has a 97% approval rating. 

We save senior managers time and budget while improving deliverables, credibility, communication, and client responses.

Think of us as writing training on steroids.

Participants say:

“The message transcended writing and enforced critical thinking at all levels in the process.”

“Past company-sponsored writing trainings were an enormous waste of time and resources. This course solves issues companies are aware of but don't know how best to approach or address.”

Our system works.  And we are passionate about helping you.

We work with teams and individuals.

Also, now, due to the effectiveness of our own thought leadership, particularly regarding Linkedin, clients had requested-- and we now have-- services (including a digital course) that teach our principles and writing along with our approach to content.

My mission is your mission: your team's best work, every time.

Please email me at bmorgan@thinkdeeplywriteclearly.com

Or, I'd be honored:

Please visit https://bookacallwithtdwc.as.me/schedule.php to book an introductory chat.

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Raymond Eisbrenner

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