Align and Accelerate

Founder

SciMed Consulting

Clinical Research Consultant

The CLINICAL TRIAL Company (ANZ) Pty Ltd

General Manager and Director

The Janssen Pharmaceutical Companies of Johnson & Johnson

Local Trial Manager, Early Developement and Clinical Pharmacology

Novartis

Project Manager, Local Studies

Mundipharma International Limited

Clinical Study Manager

Clinical Project Manager, Medical Affairs Operations

Roche Pharmaceuticals

Study Manager

We help stagnant professionals fast track their careers for more impact, influence and income. DM me for a complementary strategy call.

I fast-track the careers of professionals who want to make more impact, influence, & income with a focus on authentic leadership with integrity.

✏️𝐓𝐫𝐲 𝐦𝐲 𝐟𝐫𝐞𝐞 𝐧𝐞𝐰𝐬𝐥𝐞𝐭𝐭𝐞𝐫- The Career Coffee Ledger. Kick off your week with essential tips, clever hacks, and lessons from my own missteps to fuel your journey to career success- minus delay. (It gets better with a hot chocolate or coffee :) https://bit.ly/48UZf2c

🔎 See how my 𝐅𝐚𝐬𝐭 𝐓𝐫𝐚𝐜𝐤 𝐂𝐚𝐫𝐞𝐞𝐫 𝐀𝐜𝐚𝐝𝐞𝐦𝐲 𝐌𝐚𝐬𝐭𝐞𝐫𝐦𝐢𝐧𝐝 can help you: https://bit.ly/3MK89GP

A certified RAPID Results coach with over 20 years of corporate experience who 𝐡𝐢𝐫𝐞𝐝, 𝐛𝐮𝐢𝐥𝐭 & 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐡𝐢𝐠𝐡 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐭𝐞𝐚𝐦𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 15 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, I graduated with a Doctorate in Science before entering the corporate world. 

𝐈 𝐧𝐨𝐭 𝐨𝐧𝐥𝐲 𝐬𝐞𝐜𝐮𝐫𝐞𝐝 𝐦𝐲 𝐟𝐢𝐫𝐬𝐭 𝐫𝐨𝐥𝐞 𝐛𝐮𝐭 𝐬𝐜𝐨𝐫𝐞𝐝 𝐚 𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧 𝐛𝐞𝐟𝐨𝐫𝐞 𝐦𝐲 𝐟𝐢𝐫𝐬𝐭 𝐝𝐚𝐲 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞! Using the same techniques, my career moved fast, managing international teams within 2 years, and eventually served on the Board of Directors in an international organisation. During this time, I discovered my passion in helping people achieve their career goals through mentoring and championing their aspirations. 

Today, I consult for the corporate world and founded Align and Accelerate, a coaching business that helps many to achieve their goals at their own pace through a successful ‘rinse and repeat formula’ that helps secure and retain the role you have been coveting.

💬 𝐃𝐌 𝐦𝐞 𝐢𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐮𝐧𝐬𝐮𝐫𝐞 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐲𝐨𝐮𝐫 𝐜𝐚𝐫𝐞𝐞𝐫 𝐮𝐧𝐬𝐭𝐮𝐜𝐤- 𝐧𝐨 𝐡𝐚𝐫𝐝 𝐬𝐞𝐥𝐥.

Ei-Ling Tan, Ph.D.

Freelancer.com

I provide remote administrative and customer support services to tech startups and small businesses—helping founders and teams save time, reduce stress, and stay organised.

💼 Services Offered:

Email & Calendar Management

Customer Support (Email, Chat, CRM, Ticketing)

Data Entry & Document Organization

Project & Task Tracking (Trello, Google Workspace)

CRM Management & Client Onboarding

Tools Used: Trello, Google Workspace, MS Office, CRM platforms, WhatsApp Business, Slack

Impact:

Helped early-stage businesses reclaim 30+ hours/week

Improved customer response time and internal workflow consistency

I'm currently open to freelance contracts and long-term remote opportunities. Let’s connect if you need reliable virtual support to scale your business without burnout.

Virtual Administrative Assistant

Uniform Solutions

As an Administrator at Uniform Solutions am currently ensuring the smooth and efficient operation of the company. The key responsibilities include:

Office Management: Overseeing daily office operations, maintaining office supplies, and ensuring a well-organized work environment.

Administrative Support: Providing administrative assistance to management and staff, including scheduling meetings, managing calendars, and handling correspondence.

Customer Service: Addressing customer inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction.

Data Management: Maintaining accurate records and databases, handling data entry, and ensuring data confidentiality and security.

Communication Coordination: Facilitating internal and external communications, drafting and distributing company announcements, and managing social media and online presence.

Financial Tasks: Assisting with basic financial tasks such as invoicing, expense tracking, and budget monitoring.

Project Assistance: Supporting various projects and initiatives, ensuring deadlines are met and project goals are achieved.

Compliance and Policy Enforcement: Ensuring company policies and procedures are followed, and maintaining compliance with relevant regulations and standards.

Administrator

Elite Global AI

Responsibilities:

- Scheduling and Organization: Managed calendars and scheduled appointments, ensuring tasks and meetings were well-organized and deadlines were consistently met.

- Client Communication: Maintained professional communication with clients via email, Slack, and Zoom, fostering strong relationships and addressing concerns promptly.

- Data Management: Kept records accurate and up-to-date, streamlining access to vital information for the team.

- Team Collaboration: Supported team coordination by preparing reports, sharing updates, and ensuring alignment on project goals.

Key Achievements:

- Improved scheduling efficiency by maintaining well-organized calendars, reducing missed appointments and improving time management.

- Streamlined team communication, resulting in faster task completion and smoother collaboration.

- Delivered excellent client support, strengthening relationships and earning positive feedback for prompt and effective service.

Virtual Assistant

Airtel Uganda

In this role, I successfully led the customer service and retail operations team, focusing on improving customer satisfaction and streamlining daily operations. My ability to multitask, manage client communications, and oversee key administrative functions enabled me to deliver measurable improvements in service quality and operational efficiency. Key achievements include:

Customer Satisfaction Improvement: Increased customer satisfaction by 15% through proactive feedback collection and targeted service improvements, ensuring customer concerns were addressed efficiently.

Complaint Resolution: Spearheaded the resolution of over 95% of customer complaints within designated timelines, minimizing escalations and enhancing the customer experience.

Operational Efficiency: Streamlined administrative workflows and processes, boosting operational efficiency by 10%, which allowed for smoother day-to-day office and customer service operations.

Customer Engagement: Increased customer engagement by 20% through personalized communication strategies, follow-up procedures, and enhanced service delivery, ensuring customers felt heard and valued.

Project Management: Coordinated multiple projects, including launching new service initiatives and inventory management enhancements, ensuring projects were completed on time and aligned with company objectives.

Inventory Control: Implemented new inventory management protocols, reducing stockouts by 30% and ensuring consistent product availability, a critical factor in maintaining positive customer experiences.

Team Leadership & Support: Provided administrative support to cross-functional teams, managing schedules, preparing reports, and overseeing correspondence to ensure smooth communication and task execution across departments.

Retail Manager

In my role as a Customer Service Representative at Airtel Uganda, I was dedicated to delivering top-tier customer support and driving customer satisfaction. I handled an average of 80-100 customer inquiries daily across various channels, including phone calls, emails, live chat, and social media. My primary responsibilities included resolving customer issues, providing technical support, and managing customer accounts.

Key Achievements and Contributions:

Issue Resolution: Successfully resolved 95% of customer complaints within the first contact, ensuring a high level of customer satisfaction.
Technical Support: Assisted customers with troubleshooting and technical support, reducing product-related escalations by 30%.

Customer Account Management: Managed and updated over 200 customer accounts weekly, ensuring accurate information and timely resolution of account-related inquiries.

Customer Education: Conducted informational sessions that educated customers about product features and benefits, leading to a 20% increase in product usage and customer retention.

Customer Satisfaction: Conducted regular follow-ups and customer satisfaction surveys, achieving an overall customer satisfaction score of 90%.

Sales and Upselling: Identified and leveraged opportunities to cross-sell and up-sell additional products and services, contributing to a 15% increase in sales revenue.

Documentation and Reporting: Maintained detailed records of all customer interactions in the CRM system, which enhanced the efficiency of the customer service department and provided valuable insights for process improvements.

By consistently delivering exceptional service and resolving issues promptly, I significantly contributed to improving customer satisfaction and loyalty, thereby enhancing Airtel Uganda's reputation for excellent customer support.

Customer Service Representative

Exquiste solutions

As a Call Center Agent and Customer Retention Advisor at Exquisite Solutions Limited, I was focused on enhancing customer satisfaction and retention through proactive outreach and support. I consistently handled outbound calls, educated customers about services, and resolved inquiries, contributing to the company's growth and customer loyalty.

Key Achievements and Contributions:

Customer Outreach: Conducted an average of 200 outbound calls daily, gathering customer feedback and promoting Airtel Money products.

Sales Achievement: Successfully increased the use of Airtel Money services by 25% through targeted sales calls and educational initiatives.

Customer Retention: Improved customer retention rates by 15% by addressing customer concerns and providing tailored solutions.

Problem Resolution: Resolved customer complaints effectively, maintaining a high level of satisfaction and ensuring continuous use of Airtel Money services.

Promotional Campaigns: Informed customers about sales and promotions, contributing to a 10% increase in campaign engagement.

Record Maintenance: Maintained accurate records and coordinated with other office personnel to streamline customer service processes.

Through my proactive approach and dedication to customer satisfaction, I significantly enhanced customer retention and satisfaction, helping Exquisite Solutions Limited achieve its customer service goals and strengthen its market presence.

call centre agent

Many tech startup founders and small business owners feel overwhelmed by:
1️⃣ Endless admin tasks that eat up their day
2️⃣ Inconsistent customer follow-ups and support
3️⃣ Disorganized systems and missed deadlines

Ever find yourself thinking, “I need help, but I don’t have time to train someone…”? Or “I’m doing everything, but nothing’s really moving forward”?

I have seen this struggle up close. I’m Sandra  a Virtual Administrative Assistant with 8+ years of experience in admin and customer support. I help founders and small teams reclaim their time, simplify their processes, and deliver better service without burning out.

🔹 Here’s how I can support your business:

Administrative Support & Office Organisation

Customer Support (Chat, Email, CRM, Ticketing)

Email & Calendar Management

Data Entry & File Management

Task & Project Tracking (Trello, Google Workspace)

🔁 My Process:
✅ Learn about your goals and current workflow
✅ Identify tasks you can delegate immediately
✅ Set up tools for smooth collaboration
✅ Take over daily admin and support tasks
✅ Keep communication open and progress consistent

Ready to hand off the busywork and focus on what truly grows your business?
DM me or connect. I’m here to help you make it easier.

📩You can also email me at Sandra.thetaskassistant@gmail.com

taplio

The Battle

Ei-Ling Tan, Ph.D.

Mbabazi Atuha Sandra

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