Edin Mulasalihović

Edin Digital LTD

Building a business from the ground up is never easy, but it's the most rewarding challenge you can take on. 

As the founder of Edin Digital LTD, I've had the privilege of helping local businesses navigate the digital world-transforming their online presence, streamlining their operations, and driving growth through innovative solutions.

From website design and revamps to lead generation marketing and Al-powered automations, we've done it all. 

But what truly sets us apart is our commitment to results. 

We don't just build websites—we craft online experiences. 

We don't just generate leads-we generate opportunities.

- Led successful website redesigns that boosted conversion rates by [50%]
- Created tailored marketing campaigns that drove qualified leads and revenue growth for clients
- Developed Al-powered solutions that automated workflows, saving businesses time and resources

Every project we take on is a collaboration, and every result is a testament to our dedication and expertise.

Are you ready to take your business to the next level? Let's work together to make it happen.

Message me directly to schedule a free consultation. Let's bring your vision to life!

Founder

Sanationell

Skincare with a purpose—clean, natural, and effective.

Sanationell started with a mission to create skincare that’s as nurturing as it is powerful. I was there from day one, setting up the business, building our online store, and crafting a brand identity that embodies our core values of purity, quality, and transparency.

In a market full of skincare options, we wanted Sanationell to be a standout choice. Some of the ways I made that happen:

- Built a brand image that resonates with consumers seeking ethical and organic skincare solutions.
- Designed and optimized our online store for a seamless shopping experience, driving higher engagement and conversions.
- Oversaw the launch of hero products, focusing on formulations that deliver real results and build trust with our customers.

Today, Sanationell is growing—and every customer who feels the difference makes our work worth it.

Co-Founder

Ebu Sijaha

Imagine navigating the landscapes of a new city—every street, landmark, and hidden gem—while connecting with people from all over the world. As a tourism specialist and driver, I wasn’t just behind the wheel; I was a cultural ambassador.

During this time, I had the unique opportunity to perfect my Arabic language skills, making tours more personal and meaningful for clients from the Middle East.

- Delivered memorable tours with local insights and seamless logistics
- Built rapport with clients through fluent Arabic and cultural knowledge
- Ensured every journey was as comfortable and engaging as the destination itself

This role was more than just driving; it was about crafting experiences and bridging cultures.

Tourism Specialist & Professional Driver

In customer service, every interaction is a chance to make a difference. At EON, I quickly learned the art of listening—really listening—to understand each customer’s unique needs and provide the right solution.

From billing questions to technical support, I handled a wide range of inquiries with patience and a commitment to resolve each issue effectively.

- Delivered top-tier support, consistently meeting and exceeding customer satisfaction goals
- Developed a knack for handling challenging situations with empathy and professionalism
- Built lasting relationships that reinforced EON’s reputation for reliable service

This role taught me that customer service isn’t just about quick answers—it’s about creating positive experiences, one call at a time.

Customer Service Associate

Lenovo

When a laptop wouldn’t boot or a screen wouldn’t cooperate, that’s when my phone rang. At Lenovo, I was the go-to problem-solver for all things tech.

I guided users through technical hurdles, from simple troubleshooting to complex diagnostics, making sure every issue led to a solution—and a satisfied customer.

- Diagnosed and resolved tech issues with efficiency and empathy
- Broke down complex tech talk into easy-to-follow steps
- Helped users feel empowered, not just fixed

Tech support isn’t just about fixes; it’s about making technology accessible and frustration-free.

IT Technical Support

Digital City

It’s one thing to solve a problem; it’s another to make the customer feel heard. At Digital City, I learned to master both.

Managing a team meant wearing many hats—coach, troubleshooter, quality-control expert. Every day, I handled customer queries, turned complaints into solutions, and trained the team to keep our service sharp.

- Led a team to deliver top-notch customer support
- Created processes that improved response times by [90%]
- Built trust with customers, one conversation at a time

Every call, email, and chat taught me that great service goes beyond answers—it’s about connection.

Customer Service Manager

NoviCode & OKeskin

Picture this: fresh out of school, diving headfirst into the world of web development. My toolkit? HTML, CSS, WordPress, Canva—and an endless drive to create.

At Okeskin and NoviCode.ch, I wasn’t just building websites; I was building experiences. Whether it was bringing a brand’s story to life or ensuring that every click felt intuitive, every project taught me something new.

- Mastered HTML and CSS, my coding power couple
- Became a WordPress wizard, building dynamic, responsive sites
- Canva for design polish on every project

By the end of it, I wasn’t just creating sites; I was crafting digital journeys.

Web Developer

JP Spreca dd Tuzla, Water Gate Modrac

Data Entry Specialist

Are you struggling to convert website traffic into leads? Or looking for smarter marketing strategies to grow your business?

Better yet…

Are you overwhelmed with all the tech out there and need an expert to streamline it?

If you’ve been nodding along, I might just be who you need!

Hi, I’m Edin.

I run Edin Digital LTD, where we specialize in conversion rate optimization, marketing, and AI automations that take your business to the next level.

In the past few years, I’ve helped businesses across different industries maximize their online presence, boost conversions, and automate their processes—saving time and increasing revenue.

“Working with Edin helped us increase leads by 40% in just 3 months. The marketing strategies and automation have been game-changers.” O.I.

Before starting my own agency, I worked in web development, customer service, and technical support, building a solid foundation in digital services. With over 4 years of experience in SEM/PPC and running successful campaigns for solar energy and home improvement industries, I understand what it takes to make your digital presence stand out.

“Edin’s team was instrumental in improving our lead generation efforts. They don’t just help you grow—they give you the tools to sustain it.” N.W.

I’m passionate about optimizing your marketing and automating your processes so you can focus on what matters most—growing your business.

What’s my offer to you?

We’ll put in the work together. I’ll show you exactly what needs to be done, from revamping your marketing strategy to setting up AI-driven automation. I don’t just talk; I make things happen.

With years of hands-on experience, I know exactly how to get results—no fluff, all impact.

Let’s make your business thrive!

🔥 3 ways we can work together:

1. Power Session – 1 hour to analyze and optimize your current strategies.
2. Full Marketing & Automation Setup – Implement and automate your systems for long-term growth.
3. Ongoing Support & Strategy – Stay ahead of the game with regular updates and optimizations.

Curious to learn more or get started?

My availability is here: calendly.com/theadsmiths

Or, simply send me a message. I’m here to help you succeed!

Thanks for reading and let’s make your business shine!

Edin Mulasalihovic

BDMessenger 

Chief Operating Officer

Salesrobot

Sales:

I have strong sales expertise and consistently exceed targets by employing effective communication, strategic prospecting, relationship-building, and managing the entire sales cycle, including upselling.

Finance and Accounting:
Managed prompt client payments, utilizing Chargebee and invoicing tools for efficient billing.
Oversaw financial planning and forecasting for subscription-based revenue, conducting monthly churn analysis and implementing retention strategies.

Customer Success and Support:
Analyzed chat support performance and provided bi-monthly team training.
Developed support strategies, including support videos, FAQs, and case studies.
Conducted customer success reviews, managed G2 reviews, and created case studies.

Product Management and Development:
Led discussions with the Product team to align customer expectations with feature development.

Sales and Marketing:
Set lead generation targets for SDR team and designed list-building and outbound strategies.
Established inbound lead processes, maintaining communication via marketing campaigns.
Supported AEs in closing deals through follow-up calls and analyzed messaging trends.
Conducted weekly prospecting reviews, team training, and addressed gaps.
Collaborated with AEs on Win-Loss analysis, pricing models, and event hosting.
Actively engaged on LinkedIn for personal branding and lead generation.

Information Technology (IT):
Oversaw IT infrastructure and collaboration tools.

Data Analytics and Business Intelligence:
Monitored and reported on key SaaS metrics, including churn rate, profit growth, and revenue growth.

Hiring:
Coordinated hiring projections, managed incentives, and employee training.

Leadership:
Monitored individual and team growth, conducted one-on-one sessions with department heads, and implemented performance metrics.

I have strong sales expertise and consistently exceed targets by employing effective communication, strategic prospecting, relationship-building, and managing the entire sales cycle, including upselling.

Chats over LinkedIn with possible prospects
Book meetings and show them products demo
Setting goals and developing plans for the team of 30 working with me
Researching, planning, and implementing new target market initiatives
Researching prospective accounts in target markets
Pursuing leads and moving them through the sales cycle
Developing quotes and proposals for prospective clients
Setting goals for the business development team and developing strategies to meet those goals
Selecting resume from different platform for new hiring.
Conducting interviews of new candidate and hire if suitable
Training the whole team on product and market
Attending conferences and industry events
Helping clients with any issues in the product
Making sure that there is smooth transition of clients

Business Development Manager

BMonger Ventures Pvt. Ltd.

•	Developing growth strategies and plans
•	Managing and retaining relationships with existing clients
•	Increasing client base
•	Having an in-depth knowledge of business products and value proposition
•	Writing business proposals
•	Negotiating with stakeholders
•	Identifying and mapping business strengths and customer needs
•	Researching business opportunities and viable income streams
•	Following industry trends locally and internationally
•	Drafting and reviewing contracts
•	Reporting on successes and areas needing improvements
•	Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
•	Seek out the appropriate contact in an organization
•	Generate leads and cold call prospective customers
•	Meet with customers/clients face to face or over the phone
•	Foster and develop relationships with customers/clients
•	Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
•	Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
•	Work strategically - carrying out necessary planning in order to implement operational changes
•	Draw up client contracts - depending on the size of the company, this task may be completed by someone else or agreements may not be as formal
•	Have a good understanding of the business's products or services and be able to advise others about them
•	Ensure staff are on board throughout the organization and understand the need for change and what is required of them

Jumpin Heights

•	Contributed to marketing plan development on brand product and marketing of specialized areas including research
•	Assisted with of brand positioning brand architecture competitive assessments customer segmentation solution brands and building on brand equity or specialized area
•	Coordinated new product launch plans and roll out to customers as applicable.
•	Aligned Marketing function area needs (PR Direct to Customer Show Management web)
•	Developed and executed marketing tactics; analyzed marketing effectiveness versus objectives
•	Authored and maintained content and provided updates to client social media websites (Facebook , Twitter Instagram and blogs)
•	Attending seminars and Travel Trade fair.
•	Demonstrating and presenting products.
•	Maintain social media accounts for brands, products, or services.
•	Enters marketing data into spreadsheets and helps to create data and financial reports for marketing managers and directors.
•	Maintain excellent client relationships through superior customer service skills.
•	Helps to plan promotional events.

Assistant Marketing Manager

•	Increased sales by 10% via email marketing campaigns.
•	Lead marketing initiatives & implemented a centralized marketing strategy to build brand awareness.
•	Created and distributed valuable content to maintain customer communication and encourage feedback.
•	Maintained corporate identity using on-line and offline promotional techniques.
•	Implemented & Managed Global Marketing Calendar to include social media, travel tradeshows, email campaigns, press releases, and print advertising.

Senior Marketing Executive

•	Created advertising budgets
•	Facilitated contract negotiations for billboard and radio advertising
•	Assisted Senior Marketing Executive with contract negotiations
•	Build rapport with local TV and radio stations to get favorable marketing rates
•	Helped find sales talent

Marketing Executive

Concentrix

•	Creating Employee ID’s of the new joiners.
•	Forecasting the number of calls depending upon the data received from the backend.
•	Changing skills of the employees as and when required in the processes.
•	Prepares intraday reports on staff attendance.
•	Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
•	Manages changes to scheduling to ensure adequate daily resource coverage.
•	Monitor attendance and schedule adherence.
•	Communicate with management and operations team to ensure compliance with company standards.

•	Taking 120 calls daily and granting their refunds after proper background check.
•	Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.
•	Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
•	Accurately organized & compiled data for upper management to review.
•	Meticulously tracked daily activities and delegated tasks and responsibilities appropriately.
•	Successfully trained all new hires and monitored both efficiency and development of their procedural skills.
•	Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Work Force Analyst

•	Taking 120 calls daily and granting their refunds after proper background check.
•	Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.
•	Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
•	Accurately organized & compiled data for upper management to review.
•	Meticulously tracked daily activities and delegated tasks and responsibilities appropriately.
•	Successfully trained all new hires and monitored both efficiency and development of their procedural skills.
•	Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Customer Service Specialist

Sales & Business Development Professional who is proactive, responsible, and goal-oriented with experience in Sales, Business Development, Market research, and Project Management for a wide range of client industries and focus on Saas and digital adoption.

Driven sales professional with a strong background in Digital market research and IT software solutions/sales. Demonstrated experience with over 5+ years of leading executive sales management roles and sales teams across India, ranging from Sales Analytics, Project Management, Sales leadership, and State-of-the-art Data Collection methodologies. 

Have always felt at ease working in a team setting environment along with cross-functional teams in a fast-paced international environment both in India and USA. Passionate about Technology and Data-driven.

Always looking to leverage a hands-on approach to navigate through challenging and complex business situations, exceeding expectations by providing the tools and resources to maximize potential and drive operational excellence.

I enjoy:
-Focus on customer engagement and retention, innovation and bottom-line
-Building and growing relationships (clients, partners, suppliers)
-Being exposed to non-traditional/out of the box technologies
-Negotiating and orchestrating business strategies

taplio

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Edin Mulasalihovic

Pratiksha Sharma

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