Edin Mulasalihović

Edin Digital LTD

Building a business from the ground up is never easy, but it's the most rewarding challenge you can take on. 

As the founder of Edin Digital LTD, I've had the privilege of helping local businesses navigate the digital world-transforming their online presence, streamlining their operations, and driving growth through innovative solutions.

From website design and revamps to lead generation marketing and Al-powered automations, we've done it all. 

But what truly sets us apart is our commitment to results. 

We don't just build websites—we craft online experiences. 

We don't just generate leads-we generate opportunities.

- Led successful website redesigns that boosted conversion rates by [50%]
- Created tailored marketing campaigns that drove qualified leads and revenue growth for clients
- Developed Al-powered solutions that automated workflows, saving businesses time and resources

Every project we take on is a collaboration, and every result is a testament to our dedication and expertise.

Are you ready to take your business to the next level? Let's work together to make it happen.

Message me directly to schedule a free consultation. Let's bring your vision to life!

Founder

Sanationell

Skincare with a purpose—clean, natural, and effective.

Sanationell started with a mission to create skincare that’s as nurturing as it is powerful. I was there from day one, setting up the business, building our online store, and crafting a brand identity that embodies our core values of purity, quality, and transparency.

In a market full of skincare options, we wanted Sanationell to be a standout choice. Some of the ways I made that happen:

- Built a brand image that resonates with consumers seeking ethical and organic skincare solutions.
- Designed and optimized our online store for a seamless shopping experience, driving higher engagement and conversions.
- Oversaw the launch of hero products, focusing on formulations that deliver real results and build trust with our customers.

Today, Sanationell is growing—and every customer who feels the difference makes our work worth it.

Co-Founder

Ebu Sijaha

Imagine navigating the landscapes of a new city—every street, landmark, and hidden gem—while connecting with people from all over the world. As a tourism specialist and driver, I wasn’t just behind the wheel; I was a cultural ambassador.

During this time, I had the unique opportunity to perfect my Arabic language skills, making tours more personal and meaningful for clients from the Middle East.

- Delivered memorable tours with local insights and seamless logistics
- Built rapport with clients through fluent Arabic and cultural knowledge
- Ensured every journey was as comfortable and engaging as the destination itself

This role was more than just driving; it was about crafting experiences and bridging cultures.

Tourism Specialist & Professional Driver

In customer service, every interaction is a chance to make a difference. At EON, I quickly learned the art of listening—really listening—to understand each customer’s unique needs and provide the right solution.

From billing questions to technical support, I handled a wide range of inquiries with patience and a commitment to resolve each issue effectively.

- Delivered top-tier support, consistently meeting and exceeding customer satisfaction goals
- Developed a knack for handling challenging situations with empathy and professionalism
- Built lasting relationships that reinforced EON’s reputation for reliable service

This role taught me that customer service isn’t just about quick answers—it’s about creating positive experiences, one call at a time.

Customer Service Associate

Lenovo

When a laptop wouldn’t boot or a screen wouldn’t cooperate, that’s when my phone rang. At Lenovo, I was the go-to problem-solver for all things tech.

I guided users through technical hurdles, from simple troubleshooting to complex diagnostics, making sure every issue led to a solution—and a satisfied customer.

- Diagnosed and resolved tech issues with efficiency and empathy
- Broke down complex tech talk into easy-to-follow steps
- Helped users feel empowered, not just fixed

Tech support isn’t just about fixes; it’s about making technology accessible and frustration-free.

IT Technical Support

Digital City

It’s one thing to solve a problem; it’s another to make the customer feel heard. At Digital City, I learned to master both.

Managing a team meant wearing many hats—coach, troubleshooter, quality-control expert. Every day, I handled customer queries, turned complaints into solutions, and trained the team to keep our service sharp.

- Led a team to deliver top-notch customer support
- Created processes that improved response times by [90%]
- Built trust with customers, one conversation at a time

Every call, email, and chat taught me that great service goes beyond answers—it’s about connection.

Customer Service Manager

NoviCode & OKeskin

Picture this: fresh out of school, diving headfirst into the world of web development. My toolkit? HTML, CSS, WordPress, Canva—and an endless drive to create.

At Okeskin and NoviCode.ch, I wasn’t just building websites; I was building experiences. Whether it was bringing a brand’s story to life or ensuring that every click felt intuitive, every project taught me something new.

- Mastered HTML and CSS, my coding power couple
- Became a WordPress wizard, building dynamic, responsive sites
- Canva for design polish on every project

By the end of it, I wasn’t just creating sites; I was crafting digital journeys.

Web Developer

JP Spreca dd Tuzla, Water Gate Modrac

Data Entry Specialist

Are you struggling to convert website traffic into leads? Or looking for smarter marketing strategies to grow your business?

Better yet…

Are you overwhelmed with all the tech out there and need an expert to streamline it?

If you’ve been nodding along, I might just be who you need!

Hi, I’m Edin.

I run Edin Digital LTD, where we specialize in conversion rate optimization, marketing, and AI automations that take your business to the next level.

In the past few years, I’ve helped businesses across different industries maximize their online presence, boost conversions, and automate their processes—saving time and increasing revenue.

“Working with Edin helped us increase leads by 40% in just 3 months. The marketing strategies and automation have been game-changers.” O.I.

Before starting my own agency, I worked in web development, customer service, and technical support, building a solid foundation in digital services. With over 4 years of experience in SEM/PPC and running successful campaigns for solar energy and home improvement industries, I understand what it takes to make your digital presence stand out.

“Edin’s team was instrumental in improving our lead generation efforts. They don’t just help you grow—they give you the tools to sustain it.” N.W.

I’m passionate about optimizing your marketing and automating your processes so you can focus on what matters most—growing your business.

What’s my offer to you?

We’ll put in the work together. I’ll show you exactly what needs to be done, from revamping your marketing strategy to setting up AI-driven automation. I don’t just talk; I make things happen.

With years of hands-on experience, I know exactly how to get results—no fluff, all impact.

Let’s make your business thrive!

🔥 3 ways we can work together:

1. Power Session – 1 hour to analyze and optimize your current strategies.
2. Full Marketing & Automation Setup – Implement and automate your systems for long-term growth.
3. Ongoing Support & Strategy – Stay ahead of the game with regular updates and optimizations.

Curious to learn more or get started?

My availability is here: calendly.com/theadsmiths

Or, simply send me a message. I’m here to help you succeed!

Thanks for reading and let’s make your business shine!

Edin Mulasalihovic

HTEC Group

After Mistral's acquisition by the HTEC Group, I initially worked in HTEC's Career Development Office; however, due to organizational restructuring, I made an early transition to the Communications Team as an Employee Engagement Specialist. In this role, I leverage my research and communication skills, as well as my understanding of the IT community, to analyze employee engagement, deliver programs to boost wellbeing, commitment and retention, and promote practical application of company values.

Employee Engagement Specilaist

Career Development Advisor

Mistral Technologies

As an in-house counselor, I supported Mistral employees through 1:1 coaching, team coaching and educational initiatives (workshops, lectures, blogs, etc.), focusing on stress management, conflict resolution and development of soft skills. For a year and a half, I also worked in the Marketing & Communications Team, drafting marketing collateral and thought leadership content for the company's founders. On top of that, for about six months I was the acting Head of Human Potential, Mistral's HR department, where I successfully lead the team through a period of transition and recruited Mistral's first Chief Human Potential Officer, who introduced a number of important HR processes and helped the company reach new levels of business success.

Workplace Counselor

Content Writer

Head of Human Potential (Interim)

University of Sarajevo

In my roles as Teaching Assistant and Senior Teaching Assistant at the Faculty of Criminal Justice, Criminology and Security Studies, I thought classes and conducted research in psychology-related fields, while simultaneously working on a number of administrative and organizational tasks. These experiences helped me deepen my psychological expertise, sharpened my research and public speaking skills and taught me to work under pressure.

Senior Teaching Assistant at the Faculty of Criminal Justice, Criminology and Security Studies

Teaching Assistant at the Faculty of Criminal Justice, Criminology and Security Studies

REC Regional Environmental Center

At REC, I assisted project managers in preparation of project documentation, event management and communication with external stakeholders. I acquired basic administrative, organizational and project management skills, learned to work as part of a team, and got a glimpse of the inner workings of a complex international organization.

Technical Assistant

I am a psychologist with over 15 years of professional experience in roles spanning people development, organizational support and communication. My key areas of expertise include improving employee engagement and wellbeing, career counseling and leadership coaching. Due to my focus on the IT industry, I have a strong grasp of the main people-related challenges faced by companies in this business sector and a track record of contributing to their successful resolution.

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Edin Mulasalihovic

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