Experienced and driven creator economy specialist. Known for exceptional capabilities in creator partnerships, growth, management, cross-platform expansion, and monetization strategies. Focused on helping startups, platforms, and creators thrive through data and industry insights.

Dylan Harari

ThoughtLeaders

- Created different playbooks and customer journeys for various use cases (performance-based sourcing, sponsorship intelligence, monitoring existing programs) and verticals (B2B, B2C, D2C, retail,cloud-native, etc.); resulted in 95% retention rate for tier 1 accounts.

- Conducted customized integrations of the ThoughtLeaders platform to various collaboration tools such as Discord, Microsoft Teams, Slack, Google Spaces, and BI platforms at the technical setup stage of the onboarding.

- Acted as a technical troubleshooter, verified notifications’ accuracy & response time, and the correctness of hyperlinks; establishing an efficient feedback loop with product and R&D.

- Analyzed and expanded the initial volume of deliverable data for customers, maximizing subscription longevity.

- Defined success criteria with new clients, consistently projected value via QBRs, meetings, and constant communication with different stakeholders, and established trust and strong relationships; as a result,  50% of given accounts expanded (additional licenses), and a reliable referral pipeline was established.

- Identified new customer needs, introduced new modules, and increased usage volume.

- Led a profitable business unit, and was responsible for all revenue from existing customers, renewals, up-sales, referrals, and cross-sales; resulting in 25% increase in ARR.

- Built reports (ARR, churn) and implemented customer journeys in Salesforce.

Senior Customer Success Manager

Referral-AI

• Owning the entire customer lifecycle from onboarding, implementation, and ongoing
value delivery while maintaining solid relationships with all key stakeholders.
• Managing multiple global accounts with a “trusted advisor” consultative methodology.
• Building main frameworks of success strategy, customer journey, and change
management using a data-driven & customer-centric approach. Frameworks were
designed with a “customizable but scalable” method in mind.
• Designing vital processes such as pre-sale and post-sale onboarding, POC/paid trial
structure and goals, customized orientation & training sessions, ongoing proactive
usage monitoring, identifying risk potential, minimizing future churn, and creating
technical support protocols. Different processes were designed to support the delivery
for two distinct use cases – sales or marketing.
• Setting KPIs (internal and external), metrics (success potential, account health, ideal
customer profile etc.), and data quality standards.
• Working with R&D, Sales and Marketing to maintain an alignment between the
different functions, presenting analyzed customer data and feedback internally to adjust
the product and the positioning accordingly.

Customer Success Manager

bizibox

Customer Success & Sales (integrated position)
SaaS solution for cashflow analytics focused on aggregating all financial channels (bank accounts, credit cards, and ERP systems). Consolidate and analyze clients' financial data to create one source of truth for the finance department.
• Conducted an online training session/demo (high intent inbound leads) for future users within the prospected organization (CFOs, bookkeepers, VP Finance, FP&A, accounting), integrating financial sources, ERPs (both on the cloud and on-premise) to our databases, training users to master their cash flow management and forecasting according to the company's specific business model. 
• Managed enterprise accounts. Increased overall revenue by performing up-sales, cross-sales, and renewals. 
• Initiated proactive retention strategies, enforcing the right customer journey while constantly demonstrating value to all users and relevant decision-makers.
•: Addressed service tickets, ongoing new user training, provided consultancy on best practices, and managed technical support in collaboration with their IT departments, banks, and credit card suppliers. 
• Record of top performance according to all KPIs .

Customer Success & Sales

Omnitelecom

Leading provider of groundbreaking communications solutions that streamline operations, reduce costs and deliver better customer service. B2B + B2C
• Contacting leads obtained by marketing, identifying customer needs and providing various solutions and products accordingly. 
• Preforming negotiation and Upsales for new clients. 
• Selling to global clients. 
• Quota carrying position- monthly goals.

taplio

The Battle

Dylan Harari

Ohad Tenenboim

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?