Dom Raimondo

Vasco

At Vasco, I have the incredible privilege of being the first Talent/People hire. Reporting directly to the CEO, my mission is to build and shape the Talent & Culture function from the ground up, focusing on Talent Density at Vasco.

We're hiring!🚀 https://vasco.app/careers

Talent & Culture Lead

The People People Group

The People People Group is North America's most engaged community of passionate HR, Talent and Operations professionals. We are dedicated to sharing best practices, elevating each other and collectively improving the employee and candidate experience for everyone.💜

Member

Jobber

In my role as a Senior Talent Attraction Partner at Jobber, I am dedicated to building high-performing teams in Engineering, Data, and Product. I lead full-cycle recruitment processes, focusing deeply on candidate experience and aligning hiring practices with business objectives. I work on improving and refining my craft every single day.

Senior Talent Attraction Partner

Figment

As the Senior Tech Recruiter at Figment, I played a pivotal role in driving the growth of the Tech division, post Series B in a Hyper Growth period, by recruiting top technologists across multiple geographies. Utilizing my expertise in sourcing and collaboration with hiring managers, I successfully hired 29+ professionals in key areas such as Software Engineering, DevOps, IT & Security, and Data teams.

Senior Tech Recruiter

Zendesk

In my role as a Technical Recruiter at Zendesk, I took ownership of hiring for Software Engineering and SRE teams in Canada and the US. I implemented strategic recruitment initiatives to attract top technical talent and played a key role in filling critical positions, contributing to the overall success of the teams.

Technical Recruiter

Lightspeed Commerce

In my tenure as a Talent Partner at Lightspeed Commerce, I led the recruitment of over 100 technologists in Software Engineering and Product Management, facilitating the company's growth from 650 to 2200+ employees amidst 7 acquisitions and an IPO.

Senior Talent Partner, Product & Technology

Talent Partner, Product & Technology

Talent Scout, Product & Technology

Tundra Technical Solutions

As an AM, I managed relationships with financial institution clients, leading recruitment efforts for staffing needs. I nurtured client-stakeholder relationships to ensure satisfaction and retention and collaborated with our recruitment team to deliver high-quality staffing services to meet client demands.

Account Manager & Technical Recruiter

In my role as a Technical Recruiter at Tundra Technical Solutions, I played an important role in securing a major long-term contract with Canada's largest railway company. By delivering on multiple requisitions daily within a tight timeframe, I ensured a steady flow of qualified software professionals to meet our client's needs.

Talent leader, and Papa, who leads by example and always goes the extra mile for my team and organization. Mission-driven, I aim for excellence in my craft and focus on impact and outcomes. With empathy and a smile, I empower organizations to build high-performing winning teams, enabling them to achieve their mission and make a difference in the world.

Helping Jobber build world-class teams in Engineering and Product

Black & McDonald Limited

Bilingual Training Specialist

LifeWorks Wellbeing (acquise par TELUS Santé | acquired by TELUS Health)

•	Support and coordinate the onboarding training of new employees joining the CAC (call center) that handle Employee Assistance Program client’s requests (English and French)
•	Evaluate new hire's performance including assessment, benchmarking, and testing
•	Create and maintain training curriculum and other materials available to learners (new hires and existing staff)
•	Support management as a subject expert matter in process-related updates that affect the current curriculum in place
•	Provide recommendations to stakeholders that strengthen employee's performance and engagement
•	Create engaging content delivered to different audiences (Such as Online courses, facilitators lead tools and other trainer tools); following best practices in the Learning and Performance industry

Bilingual Learning Specialist

Morneau Shepell

•	Provide direction to staff (across Canada and the US) regarding policies and procedures related to the EAP
•	Facilitate the execution of Global Services (part of EAP) to clients located in different countries
•	Communicate with multiple departments of the organization in addition to Supervisors, Managers and Regional Clinical Managers 
•	Support case management systems required updates such as organizational alerts, client file’s corrections- updates and other systems related modifications
•	Coordinate and complete service/clinical outreaches in English, French and Spanish
•	Audit and follow up on cases created for our customers and ensure that appropriate steps are taken when required

Helpdesk Associate

•	Support and provide feedback on initiatives taken by the CAC Management team
•	Participate in work meetings with CAC Management and support other teams or individuals inquiries
•	Monitor and evaluate the quality of the agent’s calls, complete benchmarks and provide feedback about their performance.
•	Answer agents inquiries on the floor, provide coaching and ensure that procedures in place are followed
•	Monitor, follow up and assist with client’s complaint in collaboration with other teams 
•	Support the recruitment, onboarding and transition to the floor of new agents
•	Collaborate on initiatives to increase the agent’s engagement and build healthy workplace relationships

Special Project - Integration agent  
•	Joined a new acquisition front-line team to learn in detail their products, services and the procedures in place to support their clients using their in-house case management system
•	Support as a subject expert matter during the integration of the acquisition, participate in the implementation of new procedures and collaborate with the integration of their contracts and services into our company case manager
•	Encourage a healthy workplace environment and the training of the new agents joining the CAC Team (As their team lead)

TEAM LEAD - CHEF D'ÉQUIPE

•	Take care of supporting clients within their initial contact with the Employee Assistance Program via telephone, chat or email.
•	Assess client's needs and provide recommendations with empathy and professionalism
•	Complete the intake and book services (on the company case manager system) following confidentiality standards of the field (EAP best practices and rules) and the company procedures in place
•	Represent and explain the client's needs internally when required to fulfill a client's particular request

Client Care Representative - Bilingual (CCR)

Sears Canada

•	Audit, support and coach pick locations, stores agents and managers about processes and systems related inquiries
•	Communicate and escalate to Account Managers complaints, challenges and system outages impacting retail stores
•	Centre of excellence: Support with the process update and continuous learning of the COACH Support team

RETAIL SUPPORT - COACH Support Team Associate / Associé , Équipe de Soutien COACH (Bilingual agent)

Grafiweb

- Design, administrate and maintain the company website, social media and promotional documents related to the organization
- Collaborate with the creation of the strategy and communication plan of the organization

Graphiste

Plusieurs

- Briefing
- Conception de pièces graphiques 
- Création de logotypes et image de marque
- Conseils en illustration et retouche des photos

Graphiste (Pigiste)

Café Dépôt

- Servir les clients et préparer leurs commandes
- Gérer la caisse et entretenir le milieu de travail

Commis au comptoir

YMCA du Québec

Création de pièces graphiques pour les activités du YMCA Guy Favreau

Infographiste (Bénévole)

Église Saint-jean Baptiste

- Accueil des personnes qui visitent l'église
- Visites guidées de l'église en français, anglais et espagnol.
- Conception des dépliants imprimés et web pour informer des visites guidées 
- Création du site web de la Bande FM
- Organisation de l'impression des documents
- Recherche des commanditaires
- Communication avec des organismes intéressés pour les visites guidées

SITE WEB: www.bandefm.org

Graphiste / Guide Touristique

Student Residence

•	Ensure that residence’s rules in place are respected (including tasks assigned to each of the residents)
•	Ensure the social integration of residents and encourage a healthy living environment 
•	Administrate monthly residence budget; coordinate residence services
•	Investigate and implement solutions for complaints and concerns that impact the wellbeing of residents
•	Participate in monthly debrief sessions with directors of the project

Student Residence Coordinator 

I have developed expertise in several areas of training, team leadership, coaching, customer service, process operations and communication.

•	Workplace Skills: Creativity, attention to detail, organization skills, fast learner, autonomy, time management, capable to work under pressure, leading (projects and teams), empathy, problem-solving, content development, facilitating and coaching
•	Technical skills: Learning Management System (LMS),  Articulate 360 (Rise and Review), Zoom, Microsoft Teams,  SharePoint,  Office 360 (Word, Excel, PowerPoint, OneNote, Outlooks, etc), Adobe Illustrator and JOOMLA (junior admin)
•	Languages: English, French,  Spanish and Portuguese ( for the last one the level of language proficiency : novice)

taplio

The Battle

Dom Raimondo

Gustavo Castillo (il / he / him)

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