📈 Dr Stylianos Kampakis, CStat 📊

Senior Data Scientist

Xenet AI

Partner & CAIO

The Tesseract Academy

◘ We help decision makers implement and understand technology, faster, easier and better.
◘ We transform organisations through AI, data science, and blockchain: from data strategy, to AI ethics, to research and development, 

http://tesseract.academy

We provide consulting/advisory and implementation services for emerging and advanced technologies:

• Data strategy
• AI and data science
• Blockchain and tokenomics
• Project management for AI
• Data-driven product development
• Entrepreneurship and fundraising

Janus Protocol

Founder

London Business School

Advising LBS on the Masters in Analytics and Management

Data science advisor

U.S. Department of State

Launched in 2016, the Young Transatlantic Innovation Leaders Initiative Fellowship is the flagship program of the Young Transatlantic Innovation Leaders Initiative (YTILI) of the U.S. Department of State, and is supported in its implementation by the German Marshall Fund of the United States (GMF).

YTILI empowers young European entrepreneurs and innovators with the tools, networks, and resources they need to grow their enterprises and contribute more fully to economic development and job creation, security, and good governance in the region. YTILI is also a vehicle for building a transatlantic network of innovators that can contribute to an ongoing policy dialogue that strengthens the transatlantic relationship.

2017 YTILI Fellow

Cambridge Judge Business School

🌐 https://www.jbs.cam.ac.uk/entrepreneurship/

◘ Mentor in data science
◘ Specialisation: Artificial Intelligence, AI, machine learning, data strategy, data science coaching, blockchain, tokenomics

Mentor in data science

Gainr

Data Scientist and Tokenomics

Quintes

Tokenomics & AI advisor

Earthy

Hacken, Blockchain Security Auditor

Tokenomics Audit Lead

I transform ventures using AI and data science

Me and my team help companies get started with AI, from strategy all the way to R&D and implementation. The companies I have helped have collectively raised more than $50 million 💰. 

https://tesseract.academy

🚀 Tokenomics and Web3.0
Tokenomics expert, and the first one to propose the use of agent-based modelling in token engineering: https://thedatascientist.com/tokenomics/

👨‍🎓 Getting a job in data science
AI educator and mentor, with 100+ students under my wing. http://beyond-machine.com

📙 Published author of 3 books on AI, Data Science and Web3.0: https://www.amazon.com/stores/Stylianos-Kampakis/author/B0BH6RV4PT

Dahlia Technologies Pte. Ltd.

I am a dedicated and experienced BPO Executive with a BBA in Marketing & Finance and three years of experience. I bring a proactive approach to managing advanced lead generation, providing exceptional customer support, and ensuring high standards of service quality.
In this role, I aim to play a crucial part in maintaining and enhancing customer relationships and operational efficiency. My responsibilities include:
•	Customer Support and Issue Resolution: Handle customer inquiries, resolve issues, and provide efficient support via various communication channels.
•	Process Management: Oversee the implementation and adherence to standard operating procedures for customer service and support.
•	Quality Assurance: Ensure high standards of service quality and compliance with company policies and client expectations.
•	Data Management: Maintain accurate records of customer interactions and transactions, utilizing company CRM systems.
•	Team Coordination: Collaborate with cross-functional teams to enhance service delivery and operational efficiency.
•	Training and Development: Train new employees on BPO processes and best practices, ensuring consistent service standards.
•	Reporting and Analysis: Generate reports on key performance indicators (KPIs) and analyze data to identify areas for improvement.
•	Advanced Lead Generation: Develop and implement strategies to identify and qualify new business leads, leveraging advanced tools and methodologies to maximize lead conversion rates.

BPO Executive

Etech Global Services

Delivered instant resolutions to customer and affiliate disputes, showcasing a proactive approach to conflict management.

Led the efficient settlement of claims, ensuring quick and satisfactory resolutions for customers and affiliates.

Conducted in-depth investigations into claims, demonstrating attention to detail and commitment to resolving issues accurately.

Provided high-quality, "white-glove" customer service, emphasizing transparency and personalized assistance for customers and affiliates.

Maintained a transparent communication approach, keeping customers and affiliates informed throughout the resolution process.

Demonstrated expertise in addressing issues related to reservations and hotels, offering immediate assistance and guidance.

Employed effective negotiation skills in resolving customer and affiliate issues, ensuring mutually beneficial outcomes.

Transformed customer interactions into sales opportunities by offering additional services or upselling relevant products, contributing to revenue growth.

Customer Service Representative

Shivansh Outsourcing

Orchestrated end-to-end recruitment processes for both IT and non-IT positions, consistently pinpointing and attracting top-tier talent.

Conducted comprehensive sourcing, screening, and interviewing processes, meticulously assessing candidates' qualifications, skills, and experiences.

Proficiently utilized Applicant Tracking Systems (ATS) to streamline and manage candidate progress throughout the recruitment lifecycle.

Established and cultivated a robust candidate pipeline through diverse sourcing methods, including job boards, social media, and referrals.

Showcased proficiency in negotiating rates with candidates, adeptly persuading highly qualified individuals to align with client-specified budget constraints.

Continuously evaluated and optimized the effectiveness of sourcing methods, adapting to industry trends and ensuring a dynamic and diverse candidate pool.

US Tecnical Recruiter 

Conducted thorough market research to pinpoint potential customers seeking diverse insurance coverage, including auto, home owners, rental, health, Obama, and credit insurance.

Initiated outreach efforts through diverse communication channels, such as phone, email, and social media, effectively promoting and explaining the array of insurance products and services.

Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and offering expert guidance on insurance products, ensuring high customer satisfaction.

Evaluated potential customers, skilfully assessing their needs and determining eligibility for tailored insurance products and services.

Fostered collaboration with seasoned agents across various insurance companies, facilitating optimal connections between potential customers and the most suitable agent and insurance solutions.

Maintained meticulous and up-to-date customer records and data utilizing Customer Relationship Management (CRM) tools.

Stayed abreast of industry trends, developments, and best practices in insurance, ensuring a comprehensive understanding of evolving products and services.

Facilitated effective communication with customers and agents, ensuring a positive experience and successful outcomes.

Contributed valuable feedback and insights to management, highlighting customer needs, preferences, and suggestions to enhance insurance products and services.

Worked seamlessly with team members to achieve departmental and company-wide goals and objectives, fostering a collaborative and high-performance work environment.

Demonstrated a commitment to continuous improvement by actively seeking opportunities to enhance customer service and sales performance through self-evaluation, feedback, and ongoing coaching.

Shivansh Outsourcing Ltd - Top Customer Service Representative:
At Shivansh Outsourcing Ltd, I excelled as a top customer service representative, leveraging my interpersonal skills and in-depth product knowledge to ensure client satisfaction. My role involved resolving complex queries, managing escalations, and consistently exceeding performance targets.
Shivansh Outsourcing Ltd - US Technical Recruiter

Challenges and Problems:
While the roles at Shivansh Outsourcing Ltd provided invaluable experience, challenges included managing high call volumes, addressing diverse customer needs, and navigating the competitive landscape of technical recruitment. Balancing these demands required adaptability and strategic thinking.

Etech Global Service Ltd - Customer Service Representative:
Joining Etech Global Service Ltd as a customer service representative marked a new chapter. Here, I further refined my customer-centric approach, adapting to a different industry and enhancing my problem-solving abilities.

Challenges and Problems:
Etech Global Service Ltd presented challenges such as adapting to a new corporate culture, mastering distinct product knowledge, and addressing diverse customer demographics. Overcoming these hurdles demanded a swift learning curve and proactive communication.

Dahlia Technologies - BPO Executive:
At Dahlia Technologies, I embraced the role of a BPO Executive, where my primary responsibilities included advanced lead generation, customer support, process management, and quality assurance. This position allowed me to apply my skills in data management, team coordination, and training and development, further enhancing my professional expertise.

Challenges and Problems: At Dahlia Technologies, I faced challenges such as integrating advanced tools for lead generation, maintaining high service quality, and collaborating with cross-functional teams to improve operational efficiency. Tackling these challenges required strategic planning, continuous learning, and effective communication.

Overall, the combined experiences at Shivansh Outsourcing Ltd, Etech Global Service Ltd, and Dahlia Technologies have shaped me into a versatile professional capable of navigating various aspects of customer service and recruitment, overcoming challenges with resilience and strategic thinking.

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📈 Dr Stylianos Kampakis, CStat 📊

Shaikh Rafia

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