Doctor

Ruby General Hospital

Built a high-performing team to protect patients and healthcare workers leading to 70% decrease in healthcare associated infections
Brought down CLABSI incidence to Zero through Six Sigma Project using Healthcare Failure Mode Effects Analysis (HFMEA) which got the CAHO-Qimpro QualTech 2021 Award
Streamlined vaccination services resulting non-compliance rate below 5% from 70%.
Constructed policies and protocols regarding hospital engineering works and antibiotic usage
Performed to obtain NABL accreditation of molecular laboratory as well as the whole laboratory services

Consultant

Institute of Neurosciences

Established the department of Infection Prevention & Control increasing the brand awareness by 17%
Designed the surveillance process to cut down the data collection errors from 90% to below 1%
Developed protocols for neurological and neurosurgical procedures leading to drop in secondary infection rate
to below 1%
Leveraged daily processes to decrease the COPQ of the hospital by 80%

My main clinical areas are in Infectious Diseases, COVID-19, Infection Control and critical care. My main interest are Hospital and Healthcare Management, Process Control, Quality Improvement, Accreditation, Audit, Antimicrobial Stewardship and Standardization. I am one of India's First CSSD Auditors. I also provide customer-oriented training and guidance in the field of healthcare engineering and hygiene.

Hear from my AI prompt:
Dr. Sourav Maiti is actively involved in spreading awareness regarding hand hygiene through the NAMASKAR drive. Here are some details about this initiative:

1. NAMASKAR Drive:
   - The NAMASKAR drive is an awareness campaign led by Dr. Sourav Maiti to promote proper hand hygiene practices among the public.
   - The name "NAMASKAR" signifies the traditional Indian greeting, where folded hands come together in a respectful gesture. In this context, it also represents the importance of clean hands.
   - The drive aims to educate people about the significance of washing hands thoroughly and frequently to prevent the spread of infections and diseases.

2. Activities and Strategies:
   - Dr. Sourav Maiti conducts workshops, seminars, and awareness sessions in schools, colleges, community centers, and healthcare facilities.
   - He emphasizes the following key points during the NAMASKAR drive:
     - Proper Handwashing Technique: Demonstrating the correct way to wash hands with soap and water for at least 40 seconds.
     - When to Wash Hands: Highlighting situations when handwashing is crucial (after using the restroom, before eating, after touching surfaces, etc.).
     - Hand Sanitization: Educating people about the use of alcohol-based hand sanitizers when soap and water are not readily available.
     - Avoiding Face Touching: Encouraging individuals to avoid touching their face (eyes, nose, mouth) with unwashed hands.
     - Community Engagement: Engaging local communities, schools, and organizations to participate actively in promoting hand hygiene.

3. Collaborations and Impact:
   - Dr. Maiti collaborates with other healthcare professionals, NGOs, and government agencies to amplify the reach of the NAMASKAR drive.
   - Through these efforts, the campaign has successfully raised awareness about hand hygiene, leading to better health practices and reduced transmission of infections and has earned accolades from CDC.

Remember, practicing good hand hygiene is essential for our well-being, especially during pandemics and outbreaks. Let's all join hands (figuratively) in the NAMASKAR drive and keep our hands clean!

Dr Sourav Maiti

DXC Technology

DXC Technology is a US-based IT firm that provides cloud, cybersecurity, and app modernisation solutions.

The Q&CI Audit Centre of Excellence (ACE) team supports the DXC Integrated Management System by providing quality assurance and assessment services to DXC Delivery and other functional levels and organizations.

Key Responsibilities:
--- Planning, execution and follow-up of first-party audits aligned to the global audit and assessment process. Execute audits for the APJ-MEA region.

--- Conducting compliance audits according to ISO 9001, ISO 20000, ISO 22301, ISO 27001 and ISO 27701 standards requirements.

--- Conducting Quality and Service Management Process Audits for Customer Delivery Accounts based on pre-defined criteria.

--- Develop and manage ongoing reporting requirements for the auditing. 

--- Ensure thorough follow-up on audit findings and recommendations.

--- Provide mentorship for closure of audit findings.

--- Identify and analyse improvements to new or existing tools, processes, and procedures.

Sr Analyst II Quality Assurance | Internal Quality & Process Auditor

Global Indian International School

Pioneered the role of Head of Quality at GIIS India, driving the successful implementation of ISO Standards, facilitating independent education excellence assessments, and elevating safety measures across 6 schools. Spearheaded educational quality enhancements through Quality Circle initiatives, Kaizen best practices, and sustainable initiatives.   

Key Achievements:
---Supported, guided & trained all schools on implementation of ISO 9001:2015, ISO 45001:2018 (OHSAS) & ISO 21001:2018 EOMS standards

---Conducted cross-campus quality, health & safety audits including remote audits (2020) for schools in Dubai, Abu Dhabi, & Kuala Lumpur 

---Elevated GIIS School's Education Leadership by winning several awards in India including IMC Ramkrishna Bajaj National Quality Award (2020) for GIIS Bengaluru

---Successfully completed Six Sigma Green Belt project entailing enhancement of holistic performance of students through innovative practices

---Guided several Quality Circle projects entailing development of solutions for academic problems across GIIS schools in India. These projects won numerous awards in various categories at GED (Global Excellence Day) Quality Circle Competition (2021)
 
---Key member of global cross-functional team, that was in charge of, developing a school safety and security manual. Designed a training module for schools' safety and security, developed a safety and security audit checklist, and authored SOPs on students carrying guns and other weapons to schools

---Developed and delivered comprehensive trainings to 1500+ employees on ISO Standards, Quality Circles, Kaizens, Best Practices, and School Safety, resulting in enhanced organizational awareness and employee competence

---Authored and published a research paper titled 'TechGen 4 NextGen: Leveraging Technology for Student Learning" in the book "Quality Management & Innovation" by ASQ and Nirma University, contributing insights to the field of educational technology

Education Excellence | Quality Manager | Quality Projects Facilitator | Quality Trainer

IMC Ramkrishna Bajaj National Quality Award Trust

2010–2023: Senior Examiner (Assessor) for Quality Management – IMC’s Ramkrishna Bajaj National Quality Award Trust (IMC RBNQA) (criteria derived from Malcolm Baldrige Model of USA). Conducted performance excellence assessments for organisations in manufacturing, healthcare, banking & logistics sectors.

Assessor | Quality Auditor | Business Excellence | Performance Excellence | Quality Management 

Kesari Tours Pvt Ltd

Lead and mentor a team for implementation of business excellence initiatives, discovered improvement areas for developing a roadmap for business excellence projects, formed a checklist for implementation of business excellence models/tools. 

SPOC for external consultants for implementing business excellence model / tools.
 
Key Achievements/Projects:
---Evaluated feasibility of new verticals and identified new avenues for growing revenue from inbound tourism sector 

---Undertook SWOT analysis for the company in addition to developing an action plan for 125+ identified risks 

---Liaised with external consultants for development of a Balanced Scorecard and for delivering business excellence workshops 

---Finalised Question Bank TREAT model (with 400+ questions) and updated same on ERP system

---Initiated a knowledge share drive across the company

Business Excellence Initiatives | Business Excellence Manager | Head of Business Excellence

Recruit high-calibre talent, compile recruitment data and generate reports, and work with HR committee to resolve critical HR issues.
 
Key Achievements:
---Led the HR division (Mar 2014 - Jun 2014) - developed an organisation chart as per best practices in collaboration with VP-PR. Also, simplified reporting structure to MD
 
---Reduced cost of recruitment by negotiating contracts with job portals and posting on free job portals

Head - HR | Human Resources Specialist | Human Resources Advisor | HR & Recruitment

Collect data for renewing licenses, design templates for departmental reporting, and coordinate submission of reports to MD. Also, develop a database of hotel and airline suppliers.

Business Reporting - HR, Finance, Operations | Project Management (Data & BI) | MS Excel Specialist

Provide leadership for implementing/reviewing, documenting, and upgrading business processes as per ISO 9001 and OHSAS 18001 standards. Train employees on ISO standards and as internal auditors. 

Key Achievements:
---Recognised for helping company secure ISO 9001:2000 and OHSAS 18001:2007 certifications, making it the first travel organisation (globally) to implement these certifications
 
---Successfully upgraded organisation's systems as per ISO 9001:2015 standards' requirements in February 2017

---Appointed as Management's Representative for external ISO auditors - successfully completed 3 certification cycles and currently working on the fourth one (for 4 offices and 3 business verticals)

---Reduced cost of securing ISO certifications by significant percentages by adeptly negotiating contracts with certification agencies  

---Successfully transitioned certifications from Bureau Veritas to DNVGL in March 2014

---Introduced department wise audit checklists and focus area audits
 
---Authored a handout on new ISO standards and a manual on OHSAS SOPs for tour leaders

Manager - ISO & OHSAS | Head of Quality Management | Process Excellence | Quality Consultant 

Skilfully coordinated weekly meetings with departments – drafted meetings’ agenda (guest grievances to be discussed), followed up with departments for implementation of decisions, and maintained corrective action taken tracker.

Devised complaint closure guidelines with response matrix and timelines, ensuring prompt and timely responses to customer complaints. 

Also, divided guests' feedback into 4 categories for quicker resolution.

Customer Complaints/Guest Relations | Quality Assurance Manager | Consultant | Advisor | Auditor

Independent Consultant | Quality Consultant | Quality Trainer | Quality Auditor | Advisor

Mahindra Special Services Group

Key member of team, accountable for implementation of Team Synthesis, a project management software that helped company monitor its client projects’ statuses. Also, worked on POC (Proof of Concept) development for project.

Associate Consultant | Information Security Consulting | Transition Manager | Advisor | Consultant 

Greysell Marketing Promotions Pvt. Ltd.

Developed and implemented plans for enhancing profitability as well as productivity, drafted quotations, and developed pitch presentations. 

Also, managed employee recruitment, and introduced standardised bio-data forms and interview selection sheets. 

Key Achievements:
--Instrumental in setting up branch offices in Secunderabad and Delhi

---Devised a sales management system, deployed a business inquiry generation exercise to capture new accounts, and put in place a time sheet concept to monitor manhours spent on each assignment
 
---Designed a brief sheet to capture clients' requirements across parameters

Strategic Advisor | Consultant | Business Process Management Specialist | Business Process Architect

Nickunj Eximp Entp P Ltd

As Quality Management Systems Representative, helped the company secure ISO 9001:2000 certification for its head office, 5 branch offices, and 2 warehouses within 8 months. 

As Assistant Manager - Media and Communications, managed marketing communication for exhibitions such as IMTEX, IIJS, PlastIndia, GJMAA, StoneMart, and others as well as for magazines such as Machine Tools India, Search, Modern Machine Tools, Modern Plastics & Polymers, and others.
 
Also, ran annual ad campaigns; released product write-ups in publications such as TAGMA Times, Copper Topics, Indo-German Chamber of Commerce, and Search; and redesigned the company's website. 

Further, reduced costs significantly by digitising company's product catalogue (CD).

Successfully organized annual sales conference and training program for 3 years. Also, organized programs for creating awareness of quality systems and standards.

Facilitated implementation of the ERP system across the company's head office.

Assistant Manager – Media and Communications I Quality Management Representative | Quality Team Lead

Quality Manager | Education Process Excellence, Certification, Benchmarking | Auditor, Assessor, Mentor | ISO 9001, ISO 45001, ISO 21001 | Six Sigma Black Belt | Trained 1800+ on ISO | Winner - Jewel of Kesari Award

I am an MBA, Certified ISO Lead Auditor and Six Sigma Black Belt with 22+ years of experience in Quality Management, Quality Assurance, Business Process Excellence, ISO Certifications, Training and Benchmarking initiatives in diverse industries like logistics, travel, education and IT across the global landscape.

Presently at DXC Technology, my role as an Internal Quality Auditor revolves around executing internal audits and ensuring compliance with multiple ISO standards, including ISO 9001, 20000, 22301, 27001, and 27701 across the APAC region.

Some of my top career moments include:

•  As Education Excellence Manager at Global Indian International School (GIIS), leading the implementation of ISO 9001, 45001, and 21001 standards across six campuses, winning the prestigious IMC RBNQA Trophy for GIIS Whitefield as the first Indian school, improving safety measures and promoting ongoing quality improvements using Quality Circle and Kaizen methodologies. I introduced best practices and mentored a high-performing Quality Systems team.

•  Establishing Kesari Tours as the first travel company globally to achieve ISO 9001 & OHSAS 18001 Certifications, honored with the 'Jewel of Kesari' Award for my contributions by the Chairman.

•  Conducting performance excellence assessments based on Malcolm Baldrige Criteria for organizations in the manufacturing, healthcare, banking, and logistics sectors.

•  Training 1800+ employees at Kesari Tours & GIIS on ISO Standards & Internal Audits, Quality Circles, Kaizens, and School Safety & Security. I also skilled 50+ Kesari Tours employees to conduct Internal Audits as per ISO 9001:2015 & OHSAS 18001:2017 standards requirements.

Specialties: Stakeholder Management ▪ Organizational Transformation ▪ Quality Assurance ▪ Project Management ▪ Audit & Compliance ▪ Training & Development ▪ Coach & Mentor ▪ Business Excellence ▪ ISO Implementation & Certification ▪ Performance Excellence ▪ Process Development & Improvement  ▪ Research ▪ L&D ▪ Data, Business Analysis ▪ Best Practices ▪ Balanced Scorecard ▪ HR Management ▪ Negotiation ▪ Cost Optimization ▪ Documentation •Cybersecurity •Artificial Intelligence (AI)

I love reading management books and enjoy writing blogs & articles. 

I have analyzed 75+ Management Case Studies related to HR, Leadership, and Teamwork, and it has been published in Business Manager Magazine every month regularly for 15+ years.

My colleagues see me as supportive and always ready to help with the right practical solutions. 

Let’s connect! You can write to me at mihir.gosalia@gmail.com

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Dr Sourav Maiti

Mihir Gosalia

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