Epsilon

In my new role at Epsilon, I'll be diving deep into understanding and addressing accessibility learning gaps within the organization. Collaborating closely with client leaders and business partners, I will develop strategic learning solutions that align with both business unit objectives and the company's overarching accessibility strategy. 

My day-to-day will involve managing content creation, writing and editing training materials, and organizing training events, ensuring they are accessible and effective. 

It's all about enhancing the learning experience across the company and making a meaningful impact on our organizational culture!

Sr. Digital Solutions Consultant

A11y With Angela

Since October 2022, I have been pivotal in harnessing my expertise in Education, Learning & Development, Sales Enablement, and Digital Accessibility to spearhead transformative changes in global corporations as a Principal Consultant. My role centers on revolutionizing accessibility and inclusion practices worldwide, with a focus on crafting innovative, engaging, and universally accessible training modules. A significant aspect of my responsibility includes re-engineering the onboarding experience, ensuring it aligns with the highest standards of inclusivity and engagement.

In addition, my position entails delivering keynote addresses at major organizational events, where I passionately advocate for the fundamental importance of accessibility and inclusion. My influence extends across an international landscape, having addressed audiences in diverse locales such as the United States, Canada, the UK, Ireland, Denmark, Germany, Hong Kong, and the Philippines.

Key achievements include:

• Enhanced accessibility compliance by 40% across partnered organizations.
• Successfully revamped onboarding processes, leading to a 30% improvement in new hire engagement.
• Developed and implemented training programs that saw a 25% increase in learner retention and satisfaction.
• Influential keynote speeches that have reached over 10,000 attendees globally, advocating for inclusion and accessibility.

This role encapsulates my commitment to shaping a more inclusive and accessible future, leveraging my depth of knowledge and international experience to make a lasting impact in the corporate world.

Personal Branding & International Speaker

Siteimprove

As a Senior Sales Enablement Specialist, my tenure has been defined by transformative initiatives and strategic leadership in reshaping our sales training landscape. I spearheaded the development of 12 cutting-edge onboarding courses, revolutionizing the onboarding process for sales reps and managers and resulting in a 35% increase in new hire ramp-up speed.

I also created 45 micro-learning courses tailored to each stage of the sales cycle, integrating Ian Koniak's methodologies. This significantly enhanced our sales team's capabilities, contributing to a 20% improvement in sales performance metrics.

My collaborative efforts extended to forging pivotal relationships with the Customer Success and Marketing teams, enhancing post-sale customer outcomes and informing effective marketing strategies. This was complemented by a partnership with the Social Media team, yielding a 25% boost in digital engagement and brand awareness.

In a first for the organization, I became the super user of our Intranet outside the Communications team, streamlining the distribution of sales and training materials.

Overall, my role has been instrumental in driving innovation and efficiency in sales enablement, firmly establishing new benchmarks in training and organizational collaboration.

Sr. Field Enablement Specialist

RemeDEI Consulting LLC

At RemeDEI Consulting LLC, my role was instrumental in developing and implementing scalable organizational strategies for Diversity, Equity, Inclusion, & Accessibility (DEIA), with a focused expertise in accessibility for individuals with invisible disabilities and the Neuro-diverse communities. This experience laid the foundation for my current position as a Principal Consultant.

As the host of RemeDEI: The Podcast, I facilitated weekly discussions on a wide range of DEI topics, offering insights from my experiences as a member of the invisible disability, Deaf, Neurodivergent, and LGBTQ+ communities. This platform not only amplified critical DEIA conversations but also established my reputation as a thought leader in this domain.

I strategically outsourced various media resources and channels to enhance our digital marketing reach, significantly expanding accessibility across multiple platforms through Podcast production, Course Design, and Publishing. This initiative played a crucial role in disseminating DEIA messages to a diverse audience, thereby increasing awareness and understanding of these vital issues.

In advocacy, I was responsible for developing, fundraising, and implementing comprehensive programming that resonated with today’s diversified workforce. These programs were pivotal in fostering an inclusive environment where diversity was celebrated.

Key achievements during my tenure at RemeDEI Consulting LLC include:

• The successful launch and growth of RemeDEI: The Podcast, which reached over 10,000 listeners and fostered a greater understanding of DEIA topics.
• A 30% increase in engagement across digital platforms through targeted and inclusive content design.
Fundraising efforts that generated over $100,000 for DEIA programming, significantly impacting workforce inclusivity.

Podcasting & Social Media Coordinator, DEI Programming

Prince George's County Public Schools

My ability to aggregate data and disseminate the Math & Science learning needs of diverse students, clients, and their families led to becoming an Inclusion Specialist for 38 youth, where I served as the principal project manager for all inclusion and accessibility needs. 

Throughout my tenure, I created innovative, inclusive programming relating to Mathematics, Science, and Health, instructional materials, and organizational structures that met the cultural needs of clients, the surrounding urban community of 142,849 people, and 23 community stakeholders through a dedication to diversity, equity, and inclusion.

Through analyzing data and identifying gaps in curriculum, I proactively established a budget, successfully fundraised, and piloted after-school clubs that increased after school programming offerings by 64%, including a Robotics club that motivated students to utilize coding skills and take third place in the Countywide Robotics Competition.

Through building relationships among clients, stakeholders, directors, and C-suite members, I was able to leverage organizational resources to directly impact and address client needs through true servant leadership.

Inclusion Specialist; Department Chair, Learning and Development 

NeuroMaker STEM

Utilizing Articulate 360 to design, build, and pilot courses, I developed course content that filled programming gaps and broadened the reach of accessible lessons to students within STEM.

Independent Contractor

Boertzel Media LLC

In this brand new position, I diversified children's programming through transformative practices which led to a 32% increase in viewership and engagement.

I further revamped current programming to ensure all children could access the content regardless of ability, enhanced accessibility features in order to make programming more inclusive, and insured that we employed ADA best practices for ease of use in online media.

Director, Diversity, Equity, Inclusion, Accessibility

Anne Arundel County Public Schools

In this, one of my favorite roles in which I have had the honor to serve, I was offered the opportunity to build and create the foundation for an entirely new STEM program as a dedicated STEM instructor serving minority and underrepresented communities. Success on this program was predicated on a successful end-to-end pipeline process, for which I utilized the ADDIE model.

My first mission in this role was to design, create, write and receive a grant for, and pilot the first inclusive and accessible STEM Makerspace within a brick-and-mortar setting. This enhanced the social experiences of unique learners as they came together for a common goal of creating and building robots, assistive technology, and innovative solutions to real-world problems through Project-Based Learning (PBL), a programming structure that allows for differently-abled and neurodiverse children to succeed as they move through the Engineering Process.

As the primary client-facing Program Representative, I wore many hats as Program Developer, B2B and B2C Sales Representative, and Curriculum Writer. I was able to cultivate relationships with community stakeholders, achieve buy-in from investors and clients alike. Throughout my tenure, I elevated our Community Partnerships from 1 partnership at the onset of Program Development to 25 almost three years later.

STEM Curriculum Specialist; Inclusion & Accessibility Program Specialist

Calvert Education Services

I was instrumental in designing and implementing an Onboarding process for new teachers and client-facing representatives. This process was meticulously crafted to encompass critical aspects such as diversity, equity, implicit bias, LGBTQ+ needs, and gender-diverse practices. To measure its effectiveness, I established success benchmarks at the 3-month, 6-month, and 12-month employment intervals, ensuring a comprehensive and inclusive approach to onboarding.

I also spearheaded the creation of a Curriculum Creation Guidebook, a pioneering resource aimed at infusing inclusivity and accessibility into K-12 curriculum lessons. This guidebook served as a crucial tool for educators, helping them to integrate diverse perspectives and accessibility considerations into their teaching materials.

Recognizing the need for targeted educational improvements, I conducted a thorough analysis by surveying stakeholders and identifying curriculum gaps. This led to the creation of State History courses for 13 states, specifically targeting regions where scores in Social Studies and History assessments were notably low, at 73% or lower in annual yearly performance. These tailored courses played a pivotal role in enhancing student understanding and performance in these critical subjects.

Additionally, I collaborated closely with the Senior Curriculum Product Manager and external partners to ensure that resource workload was balanced across projects. My focus was on maintaining high standards of quality, adhering to project timelines, and ensuring budget compliance. This collaborative effort ensured that all projects were executed efficiently, meeting the high expectations of quality and educational value.

K-12 Curriculum Specialist

Connections Academy

I  established and executed end-to-end instructional design protocols, which were pivotal in the development, creation, and piloting of 19 virtual courses. These courses were specifically designed to cater to the diverse learning needs of adolescents in grades 9-12. This initiative was not just about content creation; it was about building an educational framework that was adaptable, inclusive, and effective in a virtual learning environment, ensuring that the courses were engaging and accessible to a wide range of learners.

Furthermore, I was responsible for the development of a comprehensive and consistent academic program for High School and Adult learners across key disciplines including English Language Arts, Mathematics, Science, and History. A significant aspect of this program was its focus on highlighting the contributions of ethnically and culturally diverse pioneers in these fields. This approach was instrumental in creating an inclusive curriculum that not only provided educational rigor but also promoted a deeper understanding and appreciation of diversity and its impact in various academic domains. My efforts in this area ensured that the curriculum was not only academically sound but also culturally responsive and relevant to a diverse student body.

Curriculum Development Specialist: Inclusion and Accessibility 

Every individual has their own unique voice, their own story, and a ton of untapped potential. But here’s the thing: not everyone gets the same spotlight or the right tools to truly stand out. And this is where my passion really kicks in.

From the moment I was born, the world tried to put limits on what I could achieve. But I'm here, living proof that challenges can turn into opportunities when you embrace the power of inclusion.

For almost 20 years, I've poured my heart into two main areas:

🔹 From the Top: In the boardrooms and strategy meetings, I've been that voice emphasizing the importance of Learning & Development strategies that truly get what diversity means. And hey, the results speak for themselves: a 63% increase in sales engagement and a 31% bump in brand awareness. Not too shabby, right?

🔹 From the Ground Up: On a personal level, I've been all about lifting up the queer, neurodiverse, and disabled communities. Giving them the tools and confidence to build their personal brands and make some noise. My work here? It's led to things like a 32% revenue jump in accessible content for kids and a whopping 60% average increase in educational assessment scores.

Whether I’m working with big organizations or one-on-one with individuals, my goal remains the same: create spaces where everyone's differences aren't just noticed but are genuinely celebrated.

From launching accessible STEM programs (which, by the way, expanded by 67%) to guiding individuals in sharing their unique stories, I'm all about making inclusion a real, tangible thing.

Interested? Let's chat. Whether you're a company aiming to be more inclusive or an individual wanting to amplify your personal brand, I'm here to help.

Dr. Angela Young, CPACC

Fulin Low

Cultural Relations Platform

•	Oversee and implement all the Cultural Relations Platform’s communication needs, both internal and external, in close cooperation with the project team
•	Develop publications and information documents that showcase the Platform’s activities
•	Actively develop and manage the Platform’s social media platforms
•	Contribute to the planning and organising of the Platform’s events: online and offline events

Communications Officer

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Member

European DIGITAL SME Alliance

Communications Manager

- Designed and executed the organisation's communications strategy and activities: wrote and
edited for different purposes (articles, press releases, newsletters, reports, guides) and multiple
audiences, created visuals and copy, formatting and layout of guides for small and medium-sized
enterprises (SMEs)
- Updated the organisation’s brand identity, created a full package of templates, brand guide, designed printables (business cards, rollups etc.), educated staff members on how to apply the brand
- Responsible for social media management, sustained engagement, monitoring analytics and
reporting
- Supported communication and dissemination activities of projects and their events, working closely
with project managers and stakeholders
- Events: Designed creatives and check landing pages, managed livestreams (Twitter, Facebook and
YouTube), oversaw promotions and communications via social media and mailings, provided reliable
event coverage
- Website management: maintained the organisation's website and created/edited websites for
projects within tight deadlines
- Delivered complete branding packages and creatives (templates, websites) based on consultations
for campaigns and project aims
- Planned and executed marketing and paid advertising campaigns (Twitter, Facebook and LinkedIn)
for specific events
- Collaborated with team members and external stakeholders to amplify the voices of SMEs in line with the organisation's missions while building strong work relationships

EAVI - Media Literacy for Citizenship

- Coordinated and supported pan-European projects co-funded by the EU; working closely with
stakeholders from public and private sectors, as well as civil society
- Conducted research and led discussion with project partners; prepared methodology report,
training outline and toolkit for a media literacy course under the ‘Get Your Facts Straight’ project
- Drafted and edited project reports, final reports, proposals and working documents
- Monitored calls, news and policies related to EAVI’s scope of activities, identifying opportunities and
potential partners
- Designed and implemented communication and dissemination strategies for EAVI’s main
accounts (Facebook, Twitter, LinkedIn & YouTube); oversaw the research, planning and content
creation (graphics and text) for social media, and managed websites
- Set up marketing campaigns and advertisements, while keeping track of social media analytics and
ensuring that content produced is in line with EAVI’s mission
- Organised and participated in events such as roundtable discussions, conferences and webinars,
handling a wide range of duties from operations to marketing and follow up
- Provided administrative and office management support, coordinating between team members

Project Manager

Self-employed

- Created lesson materials and taught students from various age groups, using various methodologies
- Conducted pre-lesson interviews with students to understand their needs and create unique lessons
- Demonstrated flexibility and intercultural understanding in communicating with students in multiple
languages
- Achieved B2 level proficiency in French within 15 months, while working part-time

Language Teacher

Lacto Asia Pte Ltd (Cheese Division)

- Provided administrative and multilingual support (English, Chinese and Japanese) to various
departments, drafting and proofreading documents
- Responsible for inventory management and monitoring production output, generating monthly
reports
- Created communications and marketing materials (brochures, recipes, presentations etc.) with
Sales and R&D Department
- Drafted and delivered business presentations to stakeholders, engaged them actively while
building client base
- Identified potential partnerships and followed up accordingly
- Supported B2C and B2B operations
- Organised and prepared for events such as annual agent meetings, staff trainings, and trade show
Team Leader of the company’s first retail product and managed the product development process:
involved in sourcing for materials, checking product design, performing market research and cost
analysis, coordinating production and facilitating communications with clients and suppliers
- Ensured that products are in compliance with the food regulations of export destinations

Administrative & Marketing Executive

Ministry of Education, Singapore (MOE)

• Taught Geography and English to classes across 5 different levels and monitored their grades 
• Designed lessons independently and created supplementary learning resources for English
• Provided timely office support and built strong relationships with staff and members

Relief Teacher

Japan Exchange and Teaching Program(me) (JET)

• Selected for one of Japan’s oldest and largest cultural exchange programs 
• Designed and taught 16 English and Chinese lessons per week in two public high schools with a total of 1800 students, paying close attention to their unique needs
• Regularly invited to English Camps at other schools and delivered unique presentations 
• Implemented a rewards-based system to motivate students to use conversational English, and actively promoted the usage of new techniques among teachers for English lessons

Assistant Language Teacher

National University of Singapore

• Organized research data meticulously and consistently met tight deadlines while working independently
• Assisted in imaging, editing and cataloging of various data types

Research Assistant

• Introduced Japanese students in Singapore to local attractions and translated effectively for them and locals
• Involved in planning and coordination of activities for Japanese students, as well as in ensuring their well-being

Student Tour Guide

👋 Hi, I’m Fulin and I share content across the spectrum. I’m curious about culture, resilience, storytelling, and people. To me, life is like a multifaceted gemstone 💎 and I’ll like to show not just the shiny sides but also the messy middle. In short, I’m not afraid of tough conversations and challenges. 

I call that breakfast, and I’m not leaving until I clean out the buffet. 

🦄I've thrived on three different continents in the last decade and accumulated experiences in multiple positions. New environments do not deter me. A lifelong learner, I am keen on improving my skills and acquiring new ones. Seeking new connections, fortifying current ones. Feel free to send me a message! 🙂

1️⃣Versatile professional with experience in various sectors: non-profit, education, food manufacturing and tourism 
2️⃣Solid background in communications, project management, office administration, event organisation, customer service and product development
3️⃣Innate attention to detail, accuracy, flexibility, and ability to learn complex tasks quickly
A creative problem-solver who is resilient, motivated and service-oriented
4️⃣Proficient in Adobe Suite, Affinity Suite, Microsoft Office, CMS (Wordpress) and email marketing.
Native level proficiency in English and Mandarin Chinese. Professional level proficiency in French (DELF B2) and Japanese (Level 2 of Japanese-Language Proficiency Test)
Conversational Spanish and Dutch

*Views are my own

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The Battle

Dr. Angela Young, CPACC

Fulin Low

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