Epsilon

In my new role at Epsilon, I'll be diving deep into understanding and addressing accessibility learning gaps within the organization. Collaborating closely with client leaders and business partners, I will develop strategic learning solutions that align with both business unit objectives and the company's overarching accessibility strategy. 

My day-to-day will involve managing content creation, writing and editing training materials, and organizing training events, ensuring they are accessible and effective. 

It's all about enhancing the learning experience across the company and making a meaningful impact on our organizational culture!

Sr. Digital Solutions Consultant

A11y With Angela

Since October 2022, I have been pivotal in harnessing my expertise in Education, Learning & Development, Sales Enablement, and Digital Accessibility to spearhead transformative changes in global corporations as a Principal Consultant. My role centers on revolutionizing accessibility and inclusion practices worldwide, with a focus on crafting innovative, engaging, and universally accessible training modules. A significant aspect of my responsibility includes re-engineering the onboarding experience, ensuring it aligns with the highest standards of inclusivity and engagement.

In addition, my position entails delivering keynote addresses at major organizational events, where I passionately advocate for the fundamental importance of accessibility and inclusion. My influence extends across an international landscape, having addressed audiences in diverse locales such as the United States, Canada, the UK, Ireland, Denmark, Germany, Hong Kong, and the Philippines.

Key achievements include:

• Enhanced accessibility compliance by 40% across partnered organizations.
• Successfully revamped onboarding processes, leading to a 30% improvement in new hire engagement.
• Developed and implemented training programs that saw a 25% increase in learner retention and satisfaction.
• Influential keynote speeches that have reached over 10,000 attendees globally, advocating for inclusion and accessibility.

This role encapsulates my commitment to shaping a more inclusive and accessible future, leveraging my depth of knowledge and international experience to make a lasting impact in the corporate world.

Personal Branding & International Speaker

Siteimprove

As a Senior Sales Enablement Specialist, my tenure has been defined by transformative initiatives and strategic leadership in reshaping our sales training landscape. I spearheaded the development of 12 cutting-edge onboarding courses, revolutionizing the onboarding process for sales reps and managers and resulting in a 35% increase in new hire ramp-up speed.

I also created 45 micro-learning courses tailored to each stage of the sales cycle, integrating Ian Koniak's methodologies. This significantly enhanced our sales team's capabilities, contributing to a 20% improvement in sales performance metrics.

My collaborative efforts extended to forging pivotal relationships with the Customer Success and Marketing teams, enhancing post-sale customer outcomes and informing effective marketing strategies. This was complemented by a partnership with the Social Media team, yielding a 25% boost in digital engagement and brand awareness.

In a first for the organization, I became the super user of our Intranet outside the Communications team, streamlining the distribution of sales and training materials.

Overall, my role has been instrumental in driving innovation and efficiency in sales enablement, firmly establishing new benchmarks in training and organizational collaboration.

Sr. Field Enablement Specialist

RemeDEI Consulting LLC

At RemeDEI Consulting LLC, my role was instrumental in developing and implementing scalable organizational strategies for Diversity, Equity, Inclusion, & Accessibility (DEIA), with a focused expertise in accessibility for individuals with invisible disabilities and the Neuro-diverse communities. This experience laid the foundation for my current position as a Principal Consultant.

As the host of RemeDEI: The Podcast, I facilitated weekly discussions on a wide range of DEI topics, offering insights from my experiences as a member of the invisible disability, Deaf, Neurodivergent, and LGBTQ+ communities. This platform not only amplified critical DEIA conversations but also established my reputation as a thought leader in this domain.

I strategically outsourced various media resources and channels to enhance our digital marketing reach, significantly expanding accessibility across multiple platforms through Podcast production, Course Design, and Publishing. This initiative played a crucial role in disseminating DEIA messages to a diverse audience, thereby increasing awareness and understanding of these vital issues.

In advocacy, I was responsible for developing, fundraising, and implementing comprehensive programming that resonated with today’s diversified workforce. These programs were pivotal in fostering an inclusive environment where diversity was celebrated.

Key achievements during my tenure at RemeDEI Consulting LLC include:

• The successful launch and growth of RemeDEI: The Podcast, which reached over 10,000 listeners and fostered a greater understanding of DEIA topics.
• A 30% increase in engagement across digital platforms through targeted and inclusive content design.
Fundraising efforts that generated over $100,000 for DEIA programming, significantly impacting workforce inclusivity.

Podcasting & Social Media Coordinator, DEI Programming

Prince George's County Public Schools

My ability to aggregate data and disseminate the Math & Science learning needs of diverse students, clients, and their families led to becoming an Inclusion Specialist for 38 youth, where I served as the principal project manager for all inclusion and accessibility needs. 

Throughout my tenure, I created innovative, inclusive programming relating to Mathematics, Science, and Health, instructional materials, and organizational structures that met the cultural needs of clients, the surrounding urban community of 142,849 people, and 23 community stakeholders through a dedication to diversity, equity, and inclusion.

Through analyzing data and identifying gaps in curriculum, I proactively established a budget, successfully fundraised, and piloted after-school clubs that increased after school programming offerings by 64%, including a Robotics club that motivated students to utilize coding skills and take third place in the Countywide Robotics Competition.

Through building relationships among clients, stakeholders, directors, and C-suite members, I was able to leverage organizational resources to directly impact and address client needs through true servant leadership.

Inclusion Specialist; Department Chair, Learning and Development 

NeuroMaker STEM

Utilizing Articulate 360 to design, build, and pilot courses, I developed course content that filled programming gaps and broadened the reach of accessible lessons to students within STEM.

Independent Contractor

Boertzel Media LLC

In this brand new position, I diversified children's programming through transformative practices which led to a 32% increase in viewership and engagement.

I further revamped current programming to ensure all children could access the content regardless of ability, enhanced accessibility features in order to make programming more inclusive, and insured that we employed ADA best practices for ease of use in online media.

Director, Diversity, Equity, Inclusion, Accessibility

Anne Arundel County Public Schools

In this, one of my favorite roles in which I have had the honor to serve, I was offered the opportunity to build and create the foundation for an entirely new STEM program as a dedicated STEM instructor serving minority and underrepresented communities. Success on this program was predicated on a successful end-to-end pipeline process, for which I utilized the ADDIE model.

My first mission in this role was to design, create, write and receive a grant for, and pilot the first inclusive and accessible STEM Makerspace within a brick-and-mortar setting. This enhanced the social experiences of unique learners as they came together for a common goal of creating and building robots, assistive technology, and innovative solutions to real-world problems through Project-Based Learning (PBL), a programming structure that allows for differently-abled and neurodiverse children to succeed as they move through the Engineering Process.

As the primary client-facing Program Representative, I wore many hats as Program Developer, B2B and B2C Sales Representative, and Curriculum Writer. I was able to cultivate relationships with community stakeholders, achieve buy-in from investors and clients alike. Throughout my tenure, I elevated our Community Partnerships from 1 partnership at the onset of Program Development to 25 almost three years later.

STEM Curriculum Specialist; Inclusion & Accessibility Program Specialist

Calvert Education Services

I was instrumental in designing and implementing an Onboarding process for new teachers and client-facing representatives. This process was meticulously crafted to encompass critical aspects such as diversity, equity, implicit bias, LGBTQ+ needs, and gender-diverse practices. To measure its effectiveness, I established success benchmarks at the 3-month, 6-month, and 12-month employment intervals, ensuring a comprehensive and inclusive approach to onboarding.

I also spearheaded the creation of a Curriculum Creation Guidebook, a pioneering resource aimed at infusing inclusivity and accessibility into K-12 curriculum lessons. This guidebook served as a crucial tool for educators, helping them to integrate diverse perspectives and accessibility considerations into their teaching materials.

Recognizing the need for targeted educational improvements, I conducted a thorough analysis by surveying stakeholders and identifying curriculum gaps. This led to the creation of State History courses for 13 states, specifically targeting regions where scores in Social Studies and History assessments were notably low, at 73% or lower in annual yearly performance. These tailored courses played a pivotal role in enhancing student understanding and performance in these critical subjects.

Additionally, I collaborated closely with the Senior Curriculum Product Manager and external partners to ensure that resource workload was balanced across projects. My focus was on maintaining high standards of quality, adhering to project timelines, and ensuring budget compliance. This collaborative effort ensured that all projects were executed efficiently, meeting the high expectations of quality and educational value.

K-12 Curriculum Specialist

Connections Academy

I  established and executed end-to-end instructional design protocols, which were pivotal in the development, creation, and piloting of 19 virtual courses. These courses were specifically designed to cater to the diverse learning needs of adolescents in grades 9-12. This initiative was not just about content creation; it was about building an educational framework that was adaptable, inclusive, and effective in a virtual learning environment, ensuring that the courses were engaging and accessible to a wide range of learners.

Furthermore, I was responsible for the development of a comprehensive and consistent academic program for High School and Adult learners across key disciplines including English Language Arts, Mathematics, Science, and History. A significant aspect of this program was its focus on highlighting the contributions of ethnically and culturally diverse pioneers in these fields. This approach was instrumental in creating an inclusive curriculum that not only provided educational rigor but also promoted a deeper understanding and appreciation of diversity and its impact in various academic domains. My efforts in this area ensured that the curriculum was not only academically sound but also culturally responsive and relevant to a diverse student body.

Curriculum Development Specialist: Inclusion and Accessibility 

Every individual has their own unique voice, their own story, and a ton of untapped potential. But here’s the thing: not everyone gets the same spotlight or the right tools to truly stand out. And this is where my passion really kicks in.

From the moment I was born, the world tried to put limits on what I could achieve. But I'm here, living proof that challenges can turn into opportunities when you embrace the power of inclusion.

For almost 20 years, I've poured my heart into two main areas:

🔹 From the Top: In the boardrooms and strategy meetings, I've been that voice emphasizing the importance of Learning & Development strategies that truly get what diversity means. And hey, the results speak for themselves: a 63% increase in sales engagement and a 31% bump in brand awareness. Not too shabby, right?

🔹 From the Ground Up: On a personal level, I've been all about lifting up the queer, neurodiverse, and disabled communities. Giving them the tools and confidence to build their personal brands and make some noise. My work here? It's led to things like a 32% revenue jump in accessible content for kids and a whopping 60% average increase in educational assessment scores.

Whether I’m working with big organizations or one-on-one with individuals, my goal remains the same: create spaces where everyone's differences aren't just noticed but are genuinely celebrated.

From launching accessible STEM programs (which, by the way, expanded by 67%) to guiding individuals in sharing their unique stories, I'm all about making inclusion a real, tangible thing.

Interested? Let's chat. Whether you're a company aiming to be more inclusive or an individual wanting to amplify your personal brand, I'm here to help.

Dr. Angela Young, CPACC

Places for People

Previously responsible for leading the end-to-end delivery of the entire Cloud Engineering (GCP, AWS, Azure), Software (Umbraco) and Database Engineering (SQL, Linux, Unix) Portfolio of Work. Now responsible for the overarching WoW Tools strategy across the entirety of the IT function (Azure DevOps, Power Platfom, 365, Copilot, Jira). As well as the transformation of WoW across the function for all teams. Presently embedded in to the Data team with Operational Teams to follow.

Program Manager

Senior Project Manager

Leading Digital Transformation through delivery and enhancement of multiple applications (including core CRM solution) at pace. Developing and implementing standardized PMO procedures and best practices to ensure that projects deliver on time. Bringing visibility to the business of our end-to-end project pipeline. Enacting an Agile Sprint/Scrum methodology. Driving release strategy to provide our end-users with the best experience possible throughout the adoption of new tech and enhancements to established applications. Managing test cycles to ensure proper QA of all deployments. Developing feedback loops to continuously improve the experience of our app stack for our end users. 
Other: 
- Work package management 
- Resource management: Sprint Planning, Work estimations and capacity analysis 
- Driving requirements gathering 
- Managing issue resolution and blockers 
- RAID log ownership 
- Chairing meetings with senior and executive stakeholders 
- Stakeholder management at all role levels from end users to C-Suite.

Portfolio Manager

Delivering a large and varied portfolio of work. Change management. Benefits management. Stakeholder engagement. Dependency management. Transparency. Problem solving. Environmental scanning. Communications management. Conflict management. Risk Management Using standardized documentation throughout the project life cycle. Using different tools for project delivery: DevOps, Sharepoint and Salesforce. Mentoring others and being mentored by different members of our SLT including a Non-Exec director. Leading on embedding agile ways of working within our PM’s and BA’s. Working in a multi-method project approach environment with a blend of Scrum, Agile PM and Waterfall.

Project Manager

Delivering daily intelligence briefings to the CEO and CFO. Advising on policy issues. Using Excel, I built a reporting system that is used by 15 different companies to report their monthly KPI figures to the executive and the company board. Developing research papers for different business areas including finance, retirement living, affordable housing and tech. Building Dashboard reporting tools using Excel and PowerBI. Designing new software. Developing digital literacy across the business. Systems management. Using big data to inform strategy. Change management. Project management. Process management. Supporting the delivery of improved equality and diversity strategies. Chairing meetings. Training others of all age groups, seniority levels and experience level on new software. Mentoring. Public speaking / I was nominated for an award for two companywide seminars that I delivered.

Research and Policy Officer

MS Risk Limited

Terrorism Analysis. International Political Environmental Scanning. PMSTLE Reporting. Policy Briefing. Providing intelligence briefs on active terrorist cells in Europe, Africa and the Middle east. Using quantitative and qualitative data to create intelligence briefings and risk assessments for clients. Protecting against physical and reputational damage. Using sources from across the global intelligence community to inform research and develop analytical techniques. Communicating with senior staff to assess strengths, weaknesses, opportunities and threats for client’s business ventures.

Intelligence Analyst

Spectra CIC

Leading social groups for Trans service users, 
Rapid testing for different STI's 
Working with at-risk youth and adults
Passing a DBS check

Outreach Coordinator

Brunel University London

Giving presentations to prospective students. Ensuring presentations are both interesting and informative. Networking with prospective students to maximize potential applications. Communicating with other staff to mitigate negative outcomes. Creating social media content. Having one on one conversations with prospective students to answer any questions or concerns they may have.

Brand Ambassador

UCSC, Center for Innovation and Entrepreneurship 

Meeting briefs set by UCSC to execute large and small events. Analyzing multiple datasets to develop business strategy. Liaising and building relationships with venues, catering, tech staff and transport services. Adhering to budget allowances as well as following health, safety and legal parameters. PR and communications. Problem solving. Graphic design. Social media marketing.

Event Assistant

University of California, Santa Cruz

Food Prep
Health and Safety Management 
Quality control 
Using Dangerous Equipment in a High Pressure environment 
Knife Skills 
Meeting Allergy Requirements

taplio

The Battle

Dr. Angela Young, CPACC

Eve Crowhurst

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