Epsilon

In my new role at Epsilon, I'll be diving deep into understanding and addressing accessibility learning gaps within the organization. Collaborating closely with client leaders and business partners, I will develop strategic learning solutions that align with both business unit objectives and the company's overarching accessibility strategy. 

My day-to-day will involve managing content creation, writing and editing training materials, and organizing training events, ensuring they are accessible and effective. 

It's all about enhancing the learning experience across the company and making a meaningful impact on our organizational culture!

Sr. Digital Solutions Consultant

A11y With Angela

Since October 2022, I have been pivotal in harnessing my expertise in Education, Learning & Development, Sales Enablement, and Digital Accessibility to spearhead transformative changes in global corporations as a Principal Consultant. My role centers on revolutionizing accessibility and inclusion practices worldwide, with a focus on crafting innovative, engaging, and universally accessible training modules. A significant aspect of my responsibility includes re-engineering the onboarding experience, ensuring it aligns with the highest standards of inclusivity and engagement.

In addition, my position entails delivering keynote addresses at major organizational events, where I passionately advocate for the fundamental importance of accessibility and inclusion. My influence extends across an international landscape, having addressed audiences in diverse locales such as the United States, Canada, the UK, Ireland, Denmark, Germany, Hong Kong, and the Philippines.

Key achievements include:

• Enhanced accessibility compliance by 40% across partnered organizations.
• Successfully revamped onboarding processes, leading to a 30% improvement in new hire engagement.
• Developed and implemented training programs that saw a 25% increase in learner retention and satisfaction.
• Influential keynote speeches that have reached over 10,000 attendees globally, advocating for inclusion and accessibility.

This role encapsulates my commitment to shaping a more inclusive and accessible future, leveraging my depth of knowledge and international experience to make a lasting impact in the corporate world.

Personal Branding & International Speaker

Siteimprove

As a Senior Sales Enablement Specialist, my tenure has been defined by transformative initiatives and strategic leadership in reshaping our sales training landscape. I spearheaded the development of 12 cutting-edge onboarding courses, revolutionizing the onboarding process for sales reps and managers and resulting in a 35% increase in new hire ramp-up speed.

I also created 45 micro-learning courses tailored to each stage of the sales cycle, integrating Ian Koniak's methodologies. This significantly enhanced our sales team's capabilities, contributing to a 20% improvement in sales performance metrics.

My collaborative efforts extended to forging pivotal relationships with the Customer Success and Marketing teams, enhancing post-sale customer outcomes and informing effective marketing strategies. This was complemented by a partnership with the Social Media team, yielding a 25% boost in digital engagement and brand awareness.

In a first for the organization, I became the super user of our Intranet outside the Communications team, streamlining the distribution of sales and training materials.

Overall, my role has been instrumental in driving innovation and efficiency in sales enablement, firmly establishing new benchmarks in training and organizational collaboration.

Sr. Field Enablement Specialist

RemeDEI Consulting LLC

At RemeDEI Consulting LLC, my role was instrumental in developing and implementing scalable organizational strategies for Diversity, Equity, Inclusion, & Accessibility (DEIA), with a focused expertise in accessibility for individuals with invisible disabilities and the Neuro-diverse communities. This experience laid the foundation for my current position as a Principal Consultant.

As the host of RemeDEI: The Podcast, I facilitated weekly discussions on a wide range of DEI topics, offering insights from my experiences as a member of the invisible disability, Deaf, Neurodivergent, and LGBTQ+ communities. This platform not only amplified critical DEIA conversations but also established my reputation as a thought leader in this domain.

I strategically outsourced various media resources and channels to enhance our digital marketing reach, significantly expanding accessibility across multiple platforms through Podcast production, Course Design, and Publishing. This initiative played a crucial role in disseminating DEIA messages to a diverse audience, thereby increasing awareness and understanding of these vital issues.

In advocacy, I was responsible for developing, fundraising, and implementing comprehensive programming that resonated with today’s diversified workforce. These programs were pivotal in fostering an inclusive environment where diversity was celebrated.

Key achievements during my tenure at RemeDEI Consulting LLC include:

• The successful launch and growth of RemeDEI: The Podcast, which reached over 10,000 listeners and fostered a greater understanding of DEIA topics.
• A 30% increase in engagement across digital platforms through targeted and inclusive content design.
Fundraising efforts that generated over $100,000 for DEIA programming, significantly impacting workforce inclusivity.

Podcasting & Social Media Coordinator, DEI Programming

Prince George's County Public Schools

My ability to aggregate data and disseminate the Math & Science learning needs of diverse students, clients, and their families led to becoming an Inclusion Specialist for 38 youth, where I served as the principal project manager for all inclusion and accessibility needs. 

Throughout my tenure, I created innovative, inclusive programming relating to Mathematics, Science, and Health, instructional materials, and organizational structures that met the cultural needs of clients, the surrounding urban community of 142,849 people, and 23 community stakeholders through a dedication to diversity, equity, and inclusion.

Through analyzing data and identifying gaps in curriculum, I proactively established a budget, successfully fundraised, and piloted after-school clubs that increased after school programming offerings by 64%, including a Robotics club that motivated students to utilize coding skills and take third place in the Countywide Robotics Competition.

Through building relationships among clients, stakeholders, directors, and C-suite members, I was able to leverage organizational resources to directly impact and address client needs through true servant leadership.

Inclusion Specialist; Department Chair, Learning and Development 

NeuroMaker STEM

Utilizing Articulate 360 to design, build, and pilot courses, I developed course content that filled programming gaps and broadened the reach of accessible lessons to students within STEM.

Independent Contractor

Boertzel Media LLC

In this brand new position, I diversified children's programming through transformative practices which led to a 32% increase in viewership and engagement.

I further revamped current programming to ensure all children could access the content regardless of ability, enhanced accessibility features in order to make programming more inclusive, and insured that we employed ADA best practices for ease of use in online media.

Director, Diversity, Equity, Inclusion, Accessibility

Anne Arundel County Public Schools

In this, one of my favorite roles in which I have had the honor to serve, I was offered the opportunity to build and create the foundation for an entirely new STEM program as a dedicated STEM instructor serving minority and underrepresented communities. Success on this program was predicated on a successful end-to-end pipeline process, for which I utilized the ADDIE model.

My first mission in this role was to design, create, write and receive a grant for, and pilot the first inclusive and accessible STEM Makerspace within a brick-and-mortar setting. This enhanced the social experiences of unique learners as they came together for a common goal of creating and building robots, assistive technology, and innovative solutions to real-world problems through Project-Based Learning (PBL), a programming structure that allows for differently-abled and neurodiverse children to succeed as they move through the Engineering Process.

As the primary client-facing Program Representative, I wore many hats as Program Developer, B2B and B2C Sales Representative, and Curriculum Writer. I was able to cultivate relationships with community stakeholders, achieve buy-in from investors and clients alike. Throughout my tenure, I elevated our Community Partnerships from 1 partnership at the onset of Program Development to 25 almost three years later.

STEM Curriculum Specialist; Inclusion & Accessibility Program Specialist

Calvert Education Services

I was instrumental in designing and implementing an Onboarding process for new teachers and client-facing representatives. This process was meticulously crafted to encompass critical aspects such as diversity, equity, implicit bias, LGBTQ+ needs, and gender-diverse practices. To measure its effectiveness, I established success benchmarks at the 3-month, 6-month, and 12-month employment intervals, ensuring a comprehensive and inclusive approach to onboarding.

I also spearheaded the creation of a Curriculum Creation Guidebook, a pioneering resource aimed at infusing inclusivity and accessibility into K-12 curriculum lessons. This guidebook served as a crucial tool for educators, helping them to integrate diverse perspectives and accessibility considerations into their teaching materials.

Recognizing the need for targeted educational improvements, I conducted a thorough analysis by surveying stakeholders and identifying curriculum gaps. This led to the creation of State History courses for 13 states, specifically targeting regions where scores in Social Studies and History assessments were notably low, at 73% or lower in annual yearly performance. These tailored courses played a pivotal role in enhancing student understanding and performance in these critical subjects.

Additionally, I collaborated closely with the Senior Curriculum Product Manager and external partners to ensure that resource workload was balanced across projects. My focus was on maintaining high standards of quality, adhering to project timelines, and ensuring budget compliance. This collaborative effort ensured that all projects were executed efficiently, meeting the high expectations of quality and educational value.

K-12 Curriculum Specialist

Connections Academy

I  established and executed end-to-end instructional design protocols, which were pivotal in the development, creation, and piloting of 19 virtual courses. These courses were specifically designed to cater to the diverse learning needs of adolescents in grades 9-12. This initiative was not just about content creation; it was about building an educational framework that was adaptable, inclusive, and effective in a virtual learning environment, ensuring that the courses were engaging and accessible to a wide range of learners.

Furthermore, I was responsible for the development of a comprehensive and consistent academic program for High School and Adult learners across key disciplines including English Language Arts, Mathematics, Science, and History. A significant aspect of this program was its focus on highlighting the contributions of ethnically and culturally diverse pioneers in these fields. This approach was instrumental in creating an inclusive curriculum that not only provided educational rigor but also promoted a deeper understanding and appreciation of diversity and its impact in various academic domains. My efforts in this area ensured that the curriculum was not only academically sound but also culturally responsive and relevant to a diverse student body.

Curriculum Development Specialist: Inclusion and Accessibility 

Every individual has their own unique voice, their own story, and a ton of untapped potential. But here’s the thing: not everyone gets the same spotlight or the right tools to truly stand out. And this is where my passion really kicks in.

From the moment I was born, the world tried to put limits on what I could achieve. But I'm here, living proof that challenges can turn into opportunities when you embrace the power of inclusion.

For almost 20 years, I've poured my heart into two main areas:

🔹 From the Top: In the boardrooms and strategy meetings, I've been that voice emphasizing the importance of Learning & Development strategies that truly get what diversity means. And hey, the results speak for themselves: a 63% increase in sales engagement and a 31% bump in brand awareness. Not too shabby, right?

🔹 From the Ground Up: On a personal level, I've been all about lifting up the queer, neurodiverse, and disabled communities. Giving them the tools and confidence to build their personal brands and make some noise. My work here? It's led to things like a 32% revenue jump in accessible content for kids and a whopping 60% average increase in educational assessment scores.

Whether I’m working with big organizations or one-on-one with individuals, my goal remains the same: create spaces where everyone's differences aren't just noticed but are genuinely celebrated.

From launching accessible STEM programs (which, by the way, expanded by 67%) to guiding individuals in sharing their unique stories, I'm all about making inclusion a real, tangible thing.

Interested? Let's chat. Whether you're a company aiming to be more inclusive or an individual wanting to amplify your personal brand, I'm here to help.

Dr. Angela Young, CPACC

Melissa Houston Coaching & Consulting 

Are you looking for support in your life or career? 

Maybe you feel stuck or need help finding motivation and inspiration?

As a life and career coach, I'm here to guide you toward a more fulfilling and meaningful life.

With my help, you can gain clarity about your goals & will develop a plan to achieve them.

Do you feel you need to be fulfilled in your current career? Let's work together to find the right path for you!

I'm here to help you find your way.

Do you want to improve your relationships or gain more confidence?
Let's work on that too! 

We'll develop strategies to help you communicate better and build stronger connections with those around you.

And if you're feeling overwhelmed and stressed, let's work on developing a better work-life balance.

We'll find ways for you to prioritize self-care and avoid burnout.

You can find the happiness and success you deserve.

So, what would you like to work on today?

Coaching executives to new roles, mindsets, dreams, success, and happiness.

Driving business growth through leadership training, time management, process improvement, documentation, and action plans.

Professional speaking events, leadership development, sales training, and motivational presentations.

Founder

Coffee ☕️ Chats with Melissa Houston started as a place to catch up after a break from my day-to-day practices on LinkedIn. 

How often do you review your situation, obligations, goals, dreams, brand, mindset, boundaries, and support system?

That is what we do here. We take stock. We dream big. 

We push ourselves to levels never expected by those around us. We will face these challenges together, focusing on this community, LinkedIn, our network, and our tribe.

We will learn about business, marketing, sales, brand building, social media growth, personal issues, mental health, physical limitations, and exceeding expectations. 

This is where I will engage with intelligent and highly skilled individuals while teaching you as I learn. I will teach those guests what I know well, pushing each other to higher levels with fun and engaging conversations… chats that matter the most.

It's a consistent practice held weekly every Saturday from 6-8 am Pacific. 

My cohost rotates, as do the topics. 

Hope to see you there.

Podcast Host

The Emotional Women

"Taking the "EW" out of Emotional Women"

Welcome to The Emotional Women, where we turn emotions into your business’s secret weapon—no “EW” about it! We’re here to help companies recognize and harness the incredible power of emotional intelligence for real, measurable success. From decision-making to productivity, we guide you in understanding how emotions fuel results and bring out the best in your team.

Our approach is packed with dynamic leadership development, breakthrough strategies for overcoming obstacles, and building communication skills that improve relationships across the board. Whether it’s helping your team connect better, collaborate effortlessly, or tackle challenges head-on, we make sure emotional intelligence becomes a cornerstone of your culture.

If you're ready to ditch the “ew” and turn emotions into your superpower, partner with The Emotional Women! Together, we'll inspire, empower, and create a work culture that thrives.

 #TheEmotionalWomen

Co-Founder

Comoto Family of Brands

• Exceeding KPIs by implementing accountability and training strategies. 

• Grew store memberships sales by 2500% in one year, ranking in the top ten nationwide.

• Store operations and  retail management.

• Community events.

Store Manager

Expert Background Solutions

As the Managing Director at Expert Background Solutions, I successfully led a team in evaluating court data, ensuring regulatory compliance, and managing client relationships.

• Oversaw team management of court data experts to deliver high-quality reports.
• Managed client engagement, vendor relations, B2B sales and consulting efforts.
• Ensured legal compliance and provided training to enhance team skills.

Managing Director

National Background Reporting

Liaison with executive clients to optimize operational practices and streamline efficiency rates by 95%.

Spearheaded compliance and customer success through process clarity and sales team development.

Nurtured 100+ key relationships with clients and vendors by focusing on proactive strategic solutions.
Facilitated the day-to-day operations and processes for the business, reporting directly to ownership

Review and assess background screening results obtained from third-party suppliers. Cultivate and sustain essential relationships with clients and vendors to ensure the prompt processing of results and overall client satisfaction. Conduct verification of criminal, employment, and education records. Tailor results to align with specific client criteria while adhering to local, state, and federal reporting guidelines.

Lead the development, training, and change management efforst of new background screening clientele, educating them on the day-to-day processes of screening protocols. 

Engage in business-to-business consulting, sales, training, webinars, and implementation activities. Take charge of maintaining regular communication with accounts, concentrating on delivering proactive and strategic solutions tailored to individual needs.

Additional responsibilities encompass social media management, conducting client and internal compliance audits, handling billing and collections, generating reports, overseeing marketing efforts, and more.

Director of Marketing and Compliance 

Private

Contributed to startup from concept to fruition. Engaged in sales, contract negotiations, and participated at B2B events, tradeshows, and conventions. Created and managed compliance with EEOC and FCRA guidelines internal processes and for clientele. Provided client demos, training, onboarding and implementation of screening software. Obtained the Advanced Fair Credit Reporting Act Accreditation

Senior Compliance and Sales Consultant

Private 

• Utilized email, telemarketing, and sales visits to acquire clients, negotiate contracts, and client engagement activities.
• Managed client billing rates, salary negotiations, job descriptions, and onboarding processes.
• Conducted recruiting, interviewing, screening, and skills testing for new hires.

Employment Consultant

We will create customized clarity & action plans.

With a decade of coaching and consulting experience, I have helped clients achieve their personal and professional goals, and helped them to overcome challenges life brings their way. 

Helping organizations overcome major obstacles. We've worked to grow their client base, optimize operational practices, lead and develop training programs, create sales and onboarding processes, and compliance procedures. 

Together we will use data, perspective shifts, strategies, time management practices, and boundary setting as tools for growth. 

Whether you are looking for support in your life and/or career; or maybe you're an employer who wants to improve your team's performance, your customer experiences, or to iptimize your processes... I am here to guide you towards your goals and help you achieve your dreams. 

With that in mind, I host free weekly chat on LinkedIn, where I share insights and advice on various topics. 

My weekly Saturday show, Coffee ☕️ Chats with Melissa Houston, is fluid and covers topics of all kinds. 

The room I cohost bi-weekly is "Careers, Chaos, and Coaching" with Felipe Cofiño is live every other Sunday.

If you want a free personalized assessment session, please DM me now.

Additionally, while acting in my W2 role, I lead a high-performing team and continously work to optimize operations for customer satisfaction, increased productivity, and profitability for one of the largest motosport providers in the nation.

Let's connect and begin to create something extraordinary, together, with gusto!

"Victory and victim both start out the same; it's up to you how it ends." -Melissa Houston 🌻


•My opinions are my own•

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The Battle

Dr. Angela Young, CPACC

Melissa Ann Houston

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