CyberXtrain

Deliver web analytics, SEO and social media marketing for customers in sports and fitness fields.
•	Increase clients web site presence and update content.
•	Teach the value of web analytics and how to interpret data.
•	Create highlight lacrosse film for players to showcase to coaches.
•	Produced game highlights for the Monroe CC and Roberts Wesleyan College Lacrosse Teams, which helped increase our web and social media traffic

** Freelance Lacrosse Evaluator and Recruiter for a variety of companies. **

Internet Marketing Specialist & Lacrosse Evaluator

PrestoSports

I have used my experience as a Customer Success Manager to drive my success as an Accounting Specialist by consistent communication with customers and helping resolve issues quickly. 

I was the primary person on the project that helped Presto Sports collect $2.5M back in past-due invoices. In current accounting cycles, we are getting payments faster (average 20 days vs average 65 days before).

	•	Contacted customers with invoices over six months to three years old and collected $2.5M in late payments.
	•	Closed 300 open tickets that had been unresolved due to changes in accounting personnel.
	•	Updated and edited customer documents by contacting customers making it possible to collect payments.
	•	Updated customer records in Salesforce and Sage Intacct.
	•	Creating new processes to receive payments from customers in a timely manner.

Accounting Specialist

ScoreShots

As a Customer Success Manager, manage relationships with over 550 customers in the club, high school, college and professional athletic organizations with accountability for customer loyalty and retention. Additionally, provide quality assurance for development and design teams for new features and bug fixes.

•	Create new client lifecycle management system, starting from initial sale through all phases of on-boarding, implementation, training, and continued education.
•	Introduced CRM Tool (Close.IO), which helped retain 90% of customers during renewal period between 2019 and 2021. Including winning $250k of renewals between key period of May to September 2021. 
•	Provide demos, via Zoom for potential and current customers (club, high school, college and professional athletic organizations)
•	Coordinate and lead educational webinars, live events and email campaigns on updates and new features which has helped increase our Net Promoter Score (NPS) metric from 30 to over 80.
•	Investigate and resolve customer issues, ranging from simple to complex, in order to ensure client retention and satisfaction using Intercom (support chat).
•	Started implementing PandaDoc and Salesforce for new customers after ScoreShots partnership with Presto Sports.

Customer Success Manager (QA Analyst / Lead Tech Support and Account Executive)

Inside Lacrosse

Helping with live scoring for men’s D1, D2 and D3, as well as, D1 women’s lacrosse games. I also helped with high school score updates.

Consultant

Fellowship of Christian Athletes

Help the team with social media, website updates, marketing and more.

Marketing Specialist

St Bonaventure

Started social media accounts (Facebook and Instagram) and actively engaging audience on all channels. Have grown Instagram to over 600 followers in less then two months and have grown our Twitter audience by over 3400 since taking over.

Assistant Men's Lacrosse Coach and Director of Lacrosse Operations

Monroe Community College

- Coordinate all recruiting activities. My main goal is to increase awareness of our lacrosse program for players and families not only in NY state but also throughout the world via our website and social media. Our Twitter account is now the second most followed JUCO Lacrosse team. 

- Created Instagram and Google + accounts in February 2015. 

- Planning numerous fund raising activities including tournaments, clinics and other ideas for the MCC lacrosse program and community. (Face-Off Academy coming April 18th). 

- Created and maintain website for lacrosse team (re-designed in Feb 2015). Website is a way to keep fans, parents, alumni and MCC students update on our games as well as view our game photos, etc.

- Created video highlights from games during the 2011 to present seasons and posted to website and FB fan page. Also, provided game breakdowns for coaches and players. Posted taped games on our website for players and coaches to view. 

- Created Facebook fan page & custom landing page for the MCC lacrosse team (first for the college). We had a great response from fans, alumni, parents and students.

- I work primarily with the Offensive coach & Face-off coach. Also helped with conditioning drills.

- Game day setup of field, coordinated activities & arrivals with away team and all other coaching responsibilities. 

This is just a short list of the activities that I do when helping run the MCC Lacrosse Team.

Director of Lacrosse Operations & Assistant Lacrosse Coach

Rochester Rattlers

Producing content for website and graphic designs for website and social media (part time). 
Create game notes for local and national media. Helped coaching staff with getting game film.

Website Coordinator and Graphic Designer

Krossover

•	Review indexed games to ensure accuracy
•      Provided customer success to lacrosse coaches at all levels (high school, college, professional and youth)
•	Trained indexers and managers on the game of lacrosse and how to stat correctly
•	Led lacrosse sales – Grew this season from 1 NLL team to 6 NLL teams and all 8 MLL teams
•	In charge of obtaining all professional team game film for the NLL and MLL
•	Signing new lacrosse tournaments and club teams

Lacrosse Operations Analyst, Customer Success & Sales

•	Create monthly social media and website analytics reports for executives and staff members
•	Key member on implementing social media measurement tool (February 2015)
•	Manage the new store site (created in OpenCart)
•	Update the forums lacrosse website (forums.insidelacrosse.com)
•	Created how-to videos for easier navigation in the forums area
•	Led the charge on Social Media with daily contests leading up to the Konica Minolta Big City Classic (www.bigcityclassic.com) lacrosse games

Digital Media Consultant

Customer Success Manager @ ScoreShots | Helping athletic programs (youth, high school, college & professional) create better graphics. | Delivering top-notch and high quality customer service with a focus on technology.

Experienced Customer Success Manager focused with helping my customers succeed. Throughout my career I've built productive relationships, increased revenue and ensured customer success and satisfaction. And due to my background in website analytics and digital marketing, I have been successful analyzing data, communicating with internal and external parties and executing on plans to help operations and business grow. 

Whether launching a new lacrosse program at the collegiate level, live scoring games or recruiting new players, I am constantly looking for ways to improve results. I want to see all athletes, programs and schools achieve the recognition they deserve.  

Over the past 2 years, I fulfilled multiple roles simultaneously - sales, customer / client success, quality assurance and operations for ScoreShots (based out of Fayetteville, NC). 

I’ve been a remote worker since 2007, working from my home office in upstate NY. I am a lifelong learner and have a true interest in learning new technologies and tools. And when I'm not editing film or evaluating lacrosse players, you can find me testing my limits in the gym. 
  
MY APPROACH TO CUSTOMER SUCCESS:

* Set clear expectations while working with clients and provide quick response times;

* Solve problems quickly while maintaining an upbeat and positive attitude;

* Go above and beyond to ensure customer questions regarding products and services are resolved and thoroughly answered;

* Partner collaboratively with internal team to fully satisfy customer needs.

✉ Doug . McSorley @ Gmail . com 
📱 +1-585-444-5833 (Office)

Doug McSorley

Lately I’ve been leaning into something that feels like a true calling for me.


Beyond website design and web accessibility, I’ve realized how much I genuinely enjoy helping people navigate their career journeys, especially those in transition or looking for a fresh start.

Over the past few months, I’ve had more conversations about careers, direction, and next steps than ever before… and it’s been enriching. It’s made me start exploring the idea of becoming a career coach more formally.

If you’re already a career coach or work in a similar space, I’d love to connect, learn from your experience, and hear any insights or advice you’re willing to share.

And for anyone on the job hunt or thinking about a transition: my door is always open. Happy to support however I can. 🙌

#careeradvice #careertransition #networking #recruiters #careercoach

vinnydsomedia

JSESSIONID

(1) Feed | LinkedIn

li_at

Talks about #adhd, #branding, #athletics, #remotework, and #careeradvice

Career Coach | Web & Accessibility Consultant | Helping People Find Clarity, Confidence & Their Next Step Forward | McSorley Designs

📣 Candidate Spotlight: Meet Laura Cantagallo
Accessibility & Assistive Technology Leader | EdTech Professional | Inclusive Systems Builder

Today’s spotlight features someone making a meaningful difference in education and accessibility, Laura Cantagallo. With over 15 years of experience helping schools and organizations implement inclusive technologies, she brings a rare blend of strategic vision, educator empathy, and hands-on technical knowledge.

I enjoyed talking to Laura right before Thanksgiving and can tell she will find a job very quickly. I loved her energy. 

🔹 Location: Collingswood, NJ
🔹 Open to: Full-time remote (EdTech roles), hybrid Philly region if mission-aligned
🔹 Target Roles: Accessibility, Assistive Technology, Professional Development, Project/Product Management, EdTech Operations
🔹 Let’s Connect: https://lnkd.in/gVmmZZ2W

⭐ Top Skills & Strengths
• Accessibility & AT (JAWS, NVDA, VoiceOver, WCAG reviews, VPATs)
• Professional Development & Adult Learning
• Instructional Technology Implementation
• Cross-Functional Collaboration & Relationship Building
• Systems Thinking + Clear, Effective Communication

🚀 Notable Highlights

• Led districtwide accessibility and AT implementation: training 100s of educators and building sustainable support structures
• Built and deployed a $500K statewide AT asset tracking system at Temple University to streamline lending, demos & reporting
• Organized and led Apple’s Accessibility Day, showcasing educator-driven AT practices and inclusive design

✨ Quick Snapshot

Laura is an educator, leader, and strategist dedicated to equitable access in education. She excels at guiding teams through complex challenges: operationalizing technology so that it actually supports the humans using it every day.

If your team is focused on accessible, inclusive educational technology, let’s get Laura in the room. She can help you create systems that empower both educators and learners. 💪✨

#Hiring #EdTech #Accessibility #AssistiveTechnology #InclusiveDesign #InstructionalTech #OpenToWork

Open article: Laura Cantagallo - Arcadia University | LinkedIn by linkedin.com

Laura Cantagallo - Arcadia University | LinkedIn

For all my friends and network searching for a new job, this post is for you. Thanks Robyn.

Amen.

Your Favorite Recruiter, Career Strategist, Coach & Author | Check out my website for free resources including my newsletter 👇

Today I’m praying for every person who is searching, waiting, and wondering “When will it be my turn?”

For the one who has been laid off…

For the one sending applications into what feels like a black hole…

For the one getting close, then hearing “we went in another direction”…

For the one battling doubt, fear, and exhaustion…

Please remember:

You are not your job title, paycheck, or current status.

Your value is unchanged. Your gifts are still needed. Your story is still unfolding.

God, give them strength to keep showing up… even when the rejections pile up.

Give them discernment to spot scams, empty promises, and roles that are not aligned with who they are.

Give them peace in the waiting, in the silence, in the “no’s” that are actually protection and redirection.

Open the right doors with the right people at the right time.

Close the ones that would drain their spirit or dim their light.

Surround them with people who speak life into them, who remind them of their strengths when they forget, and who will celebrate loudly when their YES finally arrives.

For every jobseeker reading this, I pray for clarity, courage, and confidence… to advocate for yourself, to rest when you’re tired, and to believe that a better chapter is ahead, even when you can’t see it yet.

Your YES is coming.

May you feel that hope in your heart today.

Amen. 🙏

If you’re in the job search right now, save this post for encouragement and drop a 🙏 or share your target role in the comments so I can keep you in my prayers this week continue to encourage you throughout your journey.

Happy Sunday, my friends. A few months ago, I shared a simple way to support those who have been laid off, and it remains true today.  

When someone is job hunting, it’s a challenging process. It can feel isolating.  

But small actions can make a big difference.  

Take a few minutes. Reach out.  

Write a LinkedIn recommendation or endorse their skills. It boosts their profile.  

Think about your network. Make an introduction to someone who’s hiring or could offer advice.  

I’ve seen these little acts turn into new opportunities.  

Remember, we all start somewhere.  

Supporting each other builds a stronger community.  

What’s one thing you’ve done to help someone recently?
  
Let’s keep the momentum going. Together, we can lift each other.  

End the week with kindness and action. It matters.

LinkedIn Login, Sign in | LinkedIn

Hey friends — quick question for you!  I’m thinking about adding a second weekly job-posting post to help more of you find roles you’re excited about.


Before I do… what types of job openings would be most helpful for you?

Are there certain industries, career paths, or skill areas you’d love to see more of?

I want these posts to support you all so drop your thoughts in the comments below. Feel free to tag others who may be interested. 

Your feedback will help shape what I share next. 🙌 
Thanks everyone!

#JobSearch #CareerGrowth #Careers #JobOpportunities

Thriving in chaos: How my ADHD fuels my ability to support others.

Living with ADHD isn't always a walk in the park. Our minds buzz with a thousand thoughts, ideas, and tasks, often all at once. It's like a symphony playing at triple the pace, chaotic, yet fascinating.

But here’s the truth: this chaos becomes my superpower. When everything feels overwhelming, I learn to prioritize what truly matters. I have developed the ability to switch focus quickly, adapt on the fly, and think creatively.

Of course, it’s not always smooth. Distractions can derail progress. However, I’ve turned those moments into opportunities for creative problem-solving.

Supporting others with this mindset means understanding that resilience and agility matter. It’s about embracing chaos and harnessing it for growth, rather than fighting it. Do you agree? 

What’s your take? How does your perspective turn chaos into opportunity?

#ADHD

Happy Thanksgiving post. 

I’m thankful for today: family, friends, my great network, food, and football. 

But stepping away from the traditional, there's something else I'm immensely grateful for: my unique ability to juggle multiple tasks, thanks to my ADHD. It's not often seen as a gift, but it's time we shed light on the unconventional blessings in our lives. 

Remember, what sets you apart can be your strength. On this day of gratitude, let's celebrate every facet of ourselves. Now, I challenge you: What’s the unconventional blessing you're thankful for today?

Such great advice. Thank you for posting Robyn Punko

I was talking to a jobseeker today and they asked me a question I wish more people would ask: “What can I do to help other jobseekers?”

First of all… I love this! 💜
Second… you have so much more power than you think.

The bonus? When you help other jobseekers, you ALSO help your own visibility, reputation, and network. 

Let’s talk about how. 

Don’t just scroll… like and comment.
A like is a quiet “I see you.”
A comment is “I’m standing with you.”
Do both and you:
Boost THEIR post in the algorithm
Put YOUR name + face in front of their network (and sometimes recruiters 👀)

Comments don’t have to be fancy: “I’m rooting for you.” “Thank you for sharing this.” “I relate to this so much.” 

And here’s the secret most people forget: More substantial comments show people more about you… your values, your experience, how you think.

“I’m rooting for you, I went through something similar last year…”

“Thank you for sharing this, here’s what helped me when I was in this spot…”

Short. Human. A little bit of story. That’s how people remember you.

Honestly? Some days I get more impressions from thoughtful comments I leave on other people’s posts than I do on my own content. Your comments travel.

Hit repost, it’s a free referral: When you repost someone’s “I’m job searching” update or a role they’re excited about, you extend their reach into entirely new circles. Show your network you’re someone who lifts others up. That’s the kind of thing people remember when they’re hiring.

Tag like a connector 🔗 See a role that fits someone you know? Tag them. Know a recruiter who hires in their space? Tag them too. You become the bridge between opportunity and talent… and connectors are rarely forgotten.

Refer when you can: If your company has a role that fits someone you trust: Share the link. Offer to refer them. Send their resume to the right person.
Referrals change lives and yes, people notice who consistently shows up for others.

Celebrate everyone’s wins! 🎉New job? First interview in months? Final round after a long dry spell? 

Drop a “CONGRATS!!” Leave some 🎉💜🙌 Share their win and say, “More of this, please.” You’re telling the algorithm and your network: “This is the energy I believe in.”

If you’re still waiting on your own “YES,” it can feel like you have nothing to give. But you do.

Your like. Your comment. Your share. Your tag. Your referral.

Any one of those could be the thing that keeps someone going one more day and while you’re helping them be seen, you’re quietly building your brand.

Generous. Supportive. Community-minded. 
The kind of person people want on their team. 

If you’re committed to lifting up at least one other jobseeker this week, drop a 💜 in the comments so they know they’re not alone and repost this so others know how they can help.

Have you wondered how a hobby can turn into a full-time career? There are many pathways to actualize this, but let's delve into a few key strategies. 

1. Identify the Value: Determine what's unique about your hobby that can be monetized. Is it a rare skill? Can it solve a problem? 

2. Education: Home in on your craft. Take courses, read books, and strive to learn everything you can about your passion.

3. Network: Connect with others in the field. Attend events, join online communities, and don't shy away from asking for guidance.

4. Start Small: Launch your career as a side hustle first. It's low risk, and you'll get valuable feedback to help fine-tune your venture.

Your hobby could be your life's work. It’s uncharted territory, and that’s the beauty of it. Ready to embark on the journey? Dream big, start small, but most importantly, start now.

Hey friends, I’m looking to chat with folks who’ve transitioned out of the college athletics world (coaches, SIDs, ADs, operations staff, etc.).

I’d love to hear what you’re doing now, what that transition was like, and some of the lessons you’ve learned since leaving the college scene.

I’m compiling a series of posts and conversations about life after college athletics: the ups, the challenges, and how those skills continue to manifest in everyday life and work.

If you’d be up for a quick chat in the next few weeks, send me a message or comment below, I’d love to reconnect and swap stories.

Are you looking for your next move? Here’s my weekly edition. 

Whether you want to stay connected to sports or explore new fields like technology, business, or leadership, opportunities are available. 

A few roles that recently caught my eye: 

1️⃣ Snap! Raise – Account Executive (PA and NY locations): https://lnkd.in/eVgYFFqX

2️⃣ NFL – Director, Media Strategy and Business Development (NYC): https://lnkd.in/eQU8qiwJ | Thanks to my friend Lee for sending to me. 

3️⃣ Boost My School – Multiple openings (Remote): https://lnkd.in/edtTVVci

4️⃣ SportsRecruits – Full Cycle Sales Specialist (Remote): https://lnkd.in/eaZvJr5u

5️⃣ HUDL – Multiple roles open (Some are remote and some are based in the Omaha office): https://lnkd.in/e9RnyP9s

These aren't just jobs. They're opportunities to turn your passion into purpose.

Every role is a chance to grow, learn, and make an impact.
It's not about switching jobs for the sake of it; it's about finding something that truly energizes you.

If you're feeling stuck or thinking about a change, don’t wait.
The right opportunity is out there, waiting for someone like you.

Ask yourself: what excites me? What skills can I bring to something new?
Now’s the time to act on those answers.

Reach out or comment below, let’s explore your options.
Together, we can find the perfect fit.

And if you know of companies hiring, share the list.
Let’s help each other move forward.

The future waits for those who take action. Are you in?

If you know of any companies hiring, feel free to add to the list. Thank you all.

#Coaching 
#CareerTransition 
#SportsTech 
#RemoteJobs

As we head into this season of gratitude, I want to say how genuinely thankful I am for the friends, colleagues, and connections I’ve made here on LinkedIn. 

Your support, conversations, and encouragement mean more than you know.
I also know many people are walking through hard seasons right now: personally, professionally, or emotionally. If that’s you, I see you. And you’re not alone.

I recently created a Facebook page called “Hope for Hard Days” :  a place filled with encouragement, scripture, and daily reminders that even in the most challenging moments, there is still hope, still purpose, and still light ahead.

If you or someone you know could use a little encouragement, you’re welcome to join us: Hope for Hard Days. The link is in my comments. 

 💛 One post at the right time can make a world of difference.

Wishing you all peace, strength, and brighter days ahead.

It’s been awesome seeing so many of my friends and connections land new roles this week and even starting next week. I love hearing these wins.

For everyone still in the search right now, please remember this: your time is coming.

The right opportunity has a way of showing up exactly when it’s supposed to.
If I can support you in any way: reviewing your resume, offering feedback, sharing resources, or just being someone to talk things through with, please reach out. I’m always happy to help.

Keep going. You’re closer than you think. 💛💼✨

Hi all, I’ve pulled up a number of fully remote / remote-friendly roles spanning customer success, healthcare admin/ops, SaaS/tech, and mission-driven companies. 

Please note, I am not a recruiter :) 

If you or someone you know is looking for flexibility and a meaningful work environment, these could be a great fit.

Customer Success Manager, Northeast/NY: MagicSchool AI (remote): https://lnkd.in/eKe5pkiZ

Digital Accessibility Specialist: Software Technology, INC (remote): https://lnkd.in/eZVWSgnC

Director of Customer Success (Enterprise): Edmentum (remote): https://lnkd.in/e99jeruX

Creative Director: Big Mouth, INC (remote): https://lnkd.in/eajVv8y5

Customer Success Manager: Infobase Holdings (EdTech, remote): https://lnkd.in/efg-vaCw

Digital Marketing: Lyfe Marketing (remote): https://lnkd.in/ewdh6TR6

Accounting Manager: Cadmium (remote): https://lnkd.in/eeHetDux

Customer Success Manager: Relishiq (SaaS, remote): https://lnkd.in/e3pKZHk6

Retention Specialist: Dandy (remote): https://lnkd.in/eYw8NB4b

Accessibility Specialist: Vision Solution, LLC (remote): https://lnkd.in/eGq9QUMM

Project Coordinator / Data Quality / Admin roles: Integra Connect (healthcare/operations, remote): https://lnkd.in/eJm5qp-T

Customer Success Manager: Maplewood Software (remote): https://lnkd.in/ex7J-g2R

Partner Account Manager: ArcSite (remote): https://lnkd.in/ewXj8mXX

Other remote-friendly EdTech / SaaS / mission-driven / support-oriented roles currently listed on major job boards: https://lnkd.in/ebVxVQNY

If you’re interested or know someone who might be, feel free to pass along. I’m happy to help. If you know of any other openings, feel free to comment below and let people know. 

🔁 Please feel free to share, tag, or forward to anyone who might benefit!

#RemoteWork #Opentowork #EdTech #SaaS #CustomerSuccess #AdminJobs #CareerChange #JobSearch

Are you looking for your next move? Let’s continue to the weekly Wednesday post. 

Whether you want to stay connected to sports or explore new fields like technology, business, or leadership, opportunities are available.  

A few roles that recently caught my eye:  

1️⃣ SportsBiz – Director of Analytics (Remote): https://lnkd.in/dcMzT6sf

2️⃣ Teamworks – Manager, Product Success (Remote): https://lnkd.in/dTs6w_CW

3️⃣ Optimum Sports – Associate Director, Sports Marketing (NYC): https://lnkd.in/d4EvVZJn

4️⃣ Tagboard – Account Executive (Remote): https://lnkd.in/dkzrR5ZJ

5️⃣ Baden Sports, INC – Sales Director, Team (Remote): https://lnkd.in/dp75T6di

These aren’t just jobs. They’re chances to leverage your passion and skills in new ways.  

If you’re thinking about a change, now’s the time to act.  

Are you ready to explore? Reach out or comment below, let’s find the right fit for you.  

If you know of any companies hiring, feel free to add to the list. Thank you all.

#CoachingCareer #RemoteJobs #CareerTransition #opentowork

Candidate Spotlight: Meet Jalisa Gray
Creative Director | Brand Designer | Digital Product Innovator

I’m excited to kick off this new spotlight series with someone I’ve had the privilege to work with for over four years, Jalisa Gray. 

She is not only incredibly talented but also someone who brings empathy, strategy, and creativity into everything she touches.

🔹 Open to: Remote roles (salary or contract)
🔹 Location: North Carolina
🔹 Target Roles: Creative Director, Associate Creative Director, Brand Creative Lead, Product Designer

🔗 Connect w/ Jalisa: (LinkedIn) https://lnkd.in/eZNqjgg7

⭐ Top Skills & Strengths

• Creative Direction
• Brand Identity & Design Systems
• Innovative Problem-Solving
• Strong Cross-Functional Collaboration
• Empathy-Led Leadership

🚀 Notable Highlights

• Led brand identity, voice, and website design for women-led beauty & lifestyle brands, boosting audience alignment and conversions
• Built and managed a 15-website template library as Creative Director: cutting production time, increasing product sales, and elevating the company’s digital presence

✨ Quick Snapshot

A multidisciplinary Creative Director & Designer with 7+ years of experience developing meaningful design solutions that connect with audiences and drive results. Jalisa blends strategic vision with hands-on leadership, and her work consistently raises the creative bar.

🎙️ Personal Note from Me

Having worked closely with Jalisa at ScoreShots and Presto Sports, she makes every team better. Her creative ideas are top-notch, clients love her work, and she’s the kind of teammate you’re thankful to have in the room. Any organization would be lucky to have her.

If you or someone in your network is hiring in the creative space, please take a moment to check out Jalisa’s work and connect with her.

Let’s help more talented people land where they’re meant to be. 💪✨

#Hiring #CreativeDirector #BrandDesign #OpenToWork #DesignJobs #CreativeCommunity

linkedin.com

Jalisa Gray - Gray State of Mind Studio | LinkedIn

How do you embrace your ADHD chaos? 

This isn't about denying the struggle; it's about finding beauty in the disorder.

Some of my most creative ideas have emerged during those bursts of frenetic energy. It's like a surge of inspiration that propels me into uncharted territories.

I’ve learned to harness these moments, turning potential chaos into productivity. I focus on tasks that align with my passions, channeling that energy where it's needed most.

Planning and structure help, but they’re not my only tools. I lean into flexible schedules and embrace change. It’s about turning what could be a hindrance into a unique strength.

How do you transform your challenges into advantages?

#ADHD

I had a fantastic conversation earlier this week with Jessica Poole 

I walked away with a ton of insight into where college athletics is headed, especially around NIL, athlete education, and the industry's evolving structure.

I loved her energy, passion, and knowledge. Jessica shared how her consulting business is helping nonprofits, companies, and especially parents of youth athletes better understand the constantly changing NIL landscape. 

One thing she emphasized: education is everything.
Parents and athletes are receiving mixed messages, and getting the fundamentals right: finances, taxes, branding, and long-term planning, matters more than ever.

A few takeaways that really stood out:

🔹 NIL is becoming an entry point to entrepreneurship. Student-athletes are learning skills that translate directly into marketing, business ownership, and life after sports.

🔹 Financial literacy is critical. Taxes aren’t optional, and many athletes aren’t prepared. Jessica talked about how schools and advisors can do a better job of preparing athletes and families early.

🔹 SIDs and administrators have incredible transferable skills. Communication, crisis management, budgeting, and leadership: these translate directly into consulting, operations, HR, and more. Jessica encouraged SIDs not to sell themselves short and to explore opportunities beyond traditional roles.

It was refreshing to talk to someone who not only understands the heart of college athletics but also sees clearly where things are heading. I loved our conversation. 

If you’re working in college athletics: coaching, SID, admin, ops, or navigating NIL with your athletes or family, Jessica is absolutely someone worth learning from.

#collegeathletics #NIL #AthleteBranding #StudentAthletes #CollegeSports

Fuel up this Saturday! Let's not limit ourselves to the prescribed script. 

Sprinkle some spontaneity into your life! Veer off the planned path and explore the unknown. It could be as simple as trying a new hobby or as significant as learning a new skill; unpredictability can spark creativity, my friends.

Living with ADHD, I've learned that routines can be comforting, but breaking away from them occasionally offers a refreshing perspective. This enriches our professional life, opening up a plethora of opportunities that reside outside our comfort zones. 

So, this Saturday, how about we shake things up a bit? Dive into that project you've been avoiding, take a course on web design, or perhaps, read up on a project you’ve wanted to do around the house.

Now comes the fun part, share your experience with us! What were the challenges you faced? What did you learn? Remember, it's about growth, not perfection. 

Let's fuel up this Saturday, and as always, be awesome!

Job loss is not just headlines; it's a reality many face. 

Each day, the 'layoff' wave seems to grow, tightening the knot in our stomachs. 

We're in this together, more than ever. 

You may be familiar with my thoughts through my frequent posts and know my penchant for helping others. 

What if we could change the narrative? 

Swap 'layoff' fear for 'skill' focus?

Let's transform this into an opportunity. To learn, to re-skill, to adapt to this new normal.

Because when we stop fearing change and start embracing it - that's when magic happens.

Ready to make magic?

Collective Solution

•	Contributed as a key member of the executive leadership team, driving company growth 3x and successfully navigating the acquisition process, resulting in the successful sale of the business
•	Established centralized reporting team that was responsible for creating, analyzing and maintaining reporting structure providing financial performance visibility, achieving 10% reduction in unpaid hours
•	Built capacity planning team to optimize short-term and long-term resource needs, reducing waste and improving efficiency
•	Onboarded large clients, driving 50% revenue growth, hired WFM staff, and implemented processes that delivered 1-2% monthly bonuses
•	Negotiated and implemented a top-tier WFM solution that reduced manual workload and optimized scheduling

VP - Operations, Planning & Analysis (WFM) 

Veyo

•	Led WFM team through migration of legacy telephony system to CXOne 
•	Improved scheduling and reporting by leading the team through implementation of NICE IEX
•	Launched and managed BPO partnership for 2 providers to meet growth projections and redundancy targets
•	Partnered with FP&A on the development of the Contact Center budget and quarterly reforecasts for resource and financial planning
•	Achieved consistent SLA performance through robust workforce strategies

Director - Operations, Planning & Analysis (WFM)

Senior Manager - Operations, Planning, and Analysis at Veyo (WFM)

Cross Country Home Services

•	Led and directed the operational budgeting and planning processes for 800 agents across a dynamic multi-site 24x7 environment
•	Assisted in the development of short-term forecasting and budgetary reports to successfully forecast call volume, AHT, staffing and financial requirements
•	Improved scheduling efficiencies by creating processes for outsource partners to limit variation and ensure consistent performance throughout the day; projected savings of 8%
•	Partnered with Sales, Finance, and Operational leadership on budgeting process
•	Built reporting visibility for operations teams to manage performance

Manager - Operations, Planning, and Analysis (WFM)

UnitedHealth Group

•	Manage a team of Real Time and Planning analysts to meet/exceed performance objectives of the business

•	Responsible for development and management of direct reports (local and virtual)

•	Responsible for establishing approach, measurement, and defining goals for forecasted workload requirements, scheduling resources, managing real-time adjustments to resources, and generation of reporting and analysis required to manage these processes efficiently

•	Collaborate with business leadership to coordinate processes to meet operational and strategic needs of the business, to advise of opportunities that affect the business’ ability to meet strategic goals, and to solicit feedback that influences the operations of workforce management 

•	Produce and implement automation or procedural changes to increase productivity, accuracy, and improve workflow

Workforce Supervisor

Agero, Inc.

•	Manage a team of Workforce Management analysts that are responsible for staffing and scheduling 1,500+ agents across a multi-site, 24x7 environments

•	Lead a team of Forecast Analysts that are responsible for developing, analyzing, and implementing effective call volume, AHT, and shrinkage forecasting techniques to accurately assess and plan for current and future staffing requirements

•	Collaborate with Client Services, Finance, and Leaders within the Operations group to develop the Operational budget, and Quarterly Re-Forecasts as required

•	Direct daily and weekly reporting, analysis, and strategic planning to achieve operational targets

•	Interface with Client Services, Sr. Management, and Operations to interpret needs, assess requirements, and agree on solutions and strategies to achieve dynamic organizational objectives

•	Develop staffing requirements, manage, and implement a strategy for external partners and resources

Staffing & Scheduling Manager (WFM)

•	Supervised a small team of analysts that were responsible for managing FTE requirements with our partners

•	Completed analysis, and worked on a strategy to reduce AHT and retention, while improving customer satisfaction and first call resolution, in an efficient, cost-effective manner

•	Completed analysis, and worked on a strategy to reduce AHT and retention, while improving customer satisfaction and first call resolution, in an efficient, cost-effective manner

•	Created and implemented effective scheduling options that reduced FTE requirements, and proactively aligned employee schedules with staffing needs

•	Department leader for analyzing staffing requirements during RFP Processes

Senior Staffing and Scheduling Analyst

Over the past 3.5 years, my dedication to workforce management and analytical skills have been instrumental in tripling the growth of Collective Solution, where my expertise in planning, budgeting, and forecasting has been a cornerstone of my contribution. Embracing the company's mission, I've driven initiatives that not only align with our corporate culture but also enhance our operational efficiency, ensuring we provide top-tier service to our clients. My approach consistently fosters diverse perspectives and propels our team toward shared success.

At Collective Solution, my role as VP of Operations, Planning & Analysis involved pivotal actions like establishing a centralized reporting team, optimizing resource management, and onboarding large clients which led to a significant revenue surge. These efforts, combined with my strategic negotiation skills, resulted in not only a successful company sale but also in substantial operational savings and bonus incentives for our workforce, demonstrating my commitment to both organizational and employee prosperity.

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