Donovan 💻 Grant

University of the Arts London

Imparting my knowledge in business analysis, I dispense job focused training and coaching, enabling student progression, advancing experience and ensuring wellbeing. As a business coach, I manage numerous training programmes, providing instruction and coordinating activities. Handling stakeholder communications, I partner with senior management to formulate bespoke plans. Orchestrating and facilitating groups and one to one workshops, analysing training results and testing knowledge to confirm understanding.

Here are some of the highlights of my achievements:

• Coordinating efforts with Business Analyst Managers, facilitating workshops; improving capabilities throughout business analysis teams.
• Identifying skills gaps presenting training and career coaching; enhancing careers of junior and senior staff.
• Forming strong and mutually beneficial relationships with internal and external stakeholders, collaborating with business
teams to share ideas and best practice; troubleshooting and resolving issues.
• Delivering Business Analysis on the university’s digital business transformation programme; confirming value and usability are delivered across change management plans.

Lead Business Analyst & Coach

Metadata Training

One-on-One Mentoring: Providing regular, personalised one-on-one coaching sessions to apprentices, ensuring the seamless integration of training course knowledge into practical workplace applications.

Bridging Theory and Practice: Playing a pivotal role in bridging the gap between theoretical learning and real-world workplace practices, ensuring that apprentices can effectively apply their skills.

Tailored Learning: Customising the learning process to align with the specific needs of both the employer and apprentices, ensuring that the training directly addresses the challenges faced in the workplace.

Alignment with Real-World Problems: Ensuring that apprentice learning aligns with the real problems they encounter in their day-to-day work, fostering practical problem-solving abilities.

Guiding the Learning Journey: Guiding mentees throughout their learning journey, helping them develop technical proficiency, and fostering their confidence.

Practical Skill Development: Enabling the transformation of theoretical knowledge into practical, hands-on skills, empowering apprentices to excel in their roles.

Coaching Through Challenges: Providing support and coaching to apprentices during setbacks and challenges, helping them navigate and overcome obstacles in their professional development.

Business Analyst Mentor

Heroic Public Benefit Corporation

Heroic is a dynamic platform that unites ancient wisdom, modern science, and world-class, scientifically validated tools to drive personal growth. 

In my role as a Heroic Performance Coach, I offer customised one-on-one coaching to help you unlock your fullest heroic potential and spark transformative change—one individual at a time. 

If you’re inspired, explore more at heroic.us or drop me a DM.

Heroic Performance Coach

London Metropolitan University

As a senior business analyst and coach, I executed business analysis, delivering group workshops and developing process improvements. A major part of my role, was to plan projects, share progress and evaluate results.

Here are some of the highlights of my achievements:

• Spearheaded Lecture Recording Project as part of virtual learning programme; delivered change, achieved results on time and within budget.
• Conceptualised and integrated continuous improvement initiatives, including focused project meetings; provided focused feedback and progress updates to ensure future business transformation.

Senior Business Analyst & Coach

HSBC Commercial Banking

Working with HSBC, I led requirements gathering workshops and obtained feedback from stakeholders to create business requirements documents and support the delivery of strategic initiatives and key projects.

Here are some of the highlights of my achievements:

• Motivated and coached team members; increased knowledge and confidence in use of systems, business analysis, project management and change management.
• Integrated continuous improvement initiatives; triggered improvements in reporting and strategic planning.

Visa Europe

In my role with Visa Europe, I assessed business conditions, considered project feasibility, identified areas for improvement and outlines solutions to deliver digital transformation. Partnering with internal and US stakeholders, I delivered global projects and met standards.

Here are some of the highlights of my achievements:

• Managed digital change projects; designed and instituted more transparent and secure payment options for members and customers.
• Played a pivotal role as an agile team member across three countries, mapped and documented business processes; originated improvement initiatives to achieve project deliverables.
• Contributed significantly to the launch of the new Visa Apprentice programme; delivered training and career coaching, marked assignments, tested knowledge and offered mentoring to develop a diverse range of IT professionals.

A decision maker and motivational communicator, a coordinator of key performance goals, I have coached individuals and teams to achieve digital change objectives. 

Engaging in key training activities, I am passionate about providing group and individual coaching to prepare business professionals for future business transformation. I also greatly relish new and refreshing challenges, which give me great satisfaction when I resolve issues.

A career performance coach, I deliver bootcamps providing exclusive coaching for technology professionals, enabling them to become more influential and impactful.

Presenting internal and private coaching for technology leaders and managers, I offer strategic support to enable organisational change. I am regularly called upon to deliver high performance coaching and training in value driven business analysis.

I guide business analysts and Technology professionals to move their mindset and businesses from their current position to where they want to be in the future.

As a business transformational coach and business analyst, I excel while leading challenging digital development projects and change initiatives to advance learning and improve business processes. I am a high achiever and impacting leader, with a talent for refining and advancing knowledge in business analysis, project delivery and change management within major organisations, creating and developing people and strategy to improve engagement.

As an imaginative and analytical individual, I can easily visualise the wider business, allowing me to steer change and strategic advancement to achieve results.

~~~

𝘗𝘴. 𝘐𝘧 𝘐 𝘴𝘦𝘯𝘵 𝘺𝘰𝘶 𝘢 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘢 𝘯𝘰𝘵𝘦, 𝘪𝘵 𝘸𝘢𝘴𝘯’𝘵 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥. 𝘚𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘢𝘣𝘰𝘶𝘵 𝘺𝘰𝘶 𝘮𝘢𝘥𝘦 𝘮𝘦 𝘤𝘭𝘪𝘤𝘬 𝘵𝘰 𝘤𝘰𝘯𝘯𝘦𝘤𝘵. 𝘐 𝘩𝘰𝘱𝘦 𝘺𝘰𝘶’𝘭𝘭 𝘢𝘤𝘤𝘦𝘱𝘵! :)

Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

---------------------------------

Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

taplio

The Battle

Donovan 💻 Grant

Shiv Singh

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?